Updating mandatory fields doesn't update current requests
I've taken off all the mandatory fields to try and get some more reliablilty and stop all the errors but all the current requests are still asking for these fields when trying to close them. The actual issues is that none of the editing buttons work sometimes when trying to update and close requests
Scan not finding all of the OU's
When we do our import from AD for importing our users, It is not finding all of the OU's the users are in. We have over 100 OU's. Is there a limit on how many it will display for importing?
AD user scan
Is there a way to have the AD autoscan scan more than oncc a day. Like every hour or 30 min?
I'm using SD+ 6.0 in a production environment
I thought this topic might be of use to some people who are on the fence about this upgrade. Overall, the application is working well in my environment, with no issues causing stoppage to work. I use these modules: Requests Solutions Inventory Contracts Reports And these features: E-mail fetch E-mail notification SLA Business Rules Survey AD Sync (Scheduled) The upgrade has had some minor issues: Problem: Many requests would not render the add time section following the upgrade. Fix: Connect to the
SD+ 6.0 Error: "Add Time Entry" is not working for
I have found a Workorder where the "Add Time Entry" Button is not working. I've got some Error-Message in the Browser-Status Bar: Line 2818 Type 1 Error Object expected Code 0 I can't see any difference between the WO's. Maybe you can work with the provided Error-Message? thanks Florian
Add Note "focus"
Hi Chaps i've just upgraded to 6.0 and noticed that now when I add a note to a job the focus doesn't automatically switch to the note's text box, so in order to fill in the note I have to first click into the text box. I know this is a minor thing but is very frustrating as I often start to type before I realise it isn't actually going into the box!
SDP 6 Things
In purchasing you still have to assign the SDADMIN role to somebody if you want to use the purchasing efficiently. With full access to Purchasing you still cannot add vendors? I'll post more when I think of them
Is anyone else having reliability issues with 6.0
At least once a day so far I have had to restart SDP to allow us to log or continue to work. Symptons so far are 1. Not being able to login, just get a blank white screen 2. Not being able to finish editing or updating requests 3. Not being able to edit categories, see previous post 4. Not being able to start the SDP from the batch file included, have to manually start the service 5. Not being able to start SDP without shutting down Opmanager on the same server. 5.5 was so reliable, never had to
Password Reset
Using ServiceDesk 6 with MS SQL database without Active Directory integration. I can't seem to find a way to force a password change on first login although table aaaPasswordProfile seems to provide a way to do this. Changing the PasswordProfile for a user to 1 for example has no effect and is ignored by SD. The data in aaaPasswordProfile is as follows: 1 Profile 1 15 3 0 5 True 2 2 Profile 2 -1 -1 -1 -1 False -1 The second last parameter (True) on Profile 1 is CHPASSWD_ONFL which to me implies change
Apostrophe in request Subject (java script error)
Hi, We have found that an Apostrophe in request subject line always causes page errors and prevents users/technicians updating requests.
SD6 Server utilization
Hi! Right after server starts CPU usage jumps from 5% to 90-100% I'm using MSSQL as database which also starts using a lot of CPU after SD6 starts. Java.exe and MSSQL are the only consumers of cpu time. What could be the couse of this behaviour? Best regards, Karlo
Adding a queue not working...
Hi, With a fresh new installation, I try to add a queue and it doesn't work. With Internet Explorer, it says "Error on page." Is there a fix? Thanks, Pat
automated backup
Can you give me any hits on automating the backup process. I looked at the backupdata.bat file and looks like its doing more than just a simple database export. Am I wrong? I am running MYSQL database I would like to move it to MSSQL but I was unable to do that with build 6000. Also If I do just do a mysqlexport does that backup everything or is there additional files I should backup as well?
Technician Role Permissions
Good evening, I am utilizing SD+ 6 in my organization and need better clarification of what the roles permit technicians to do to requests. Is there a list somewhere? For instance, there are Edit permissions and Full Control permissions. I can't distinguish a difference. I would like to give some (limited) users the ability to change due dates without making them admins. I would also like my help desk personnel to be able to make edits to their tickets, but I would like to prevent them from reassigning
AD Sync?
Hi Chaps, I notice that the requester import from AD is still just that, an IMPORT, I thought this was going to be an automatic sync? If so when is this feature coming?
Assigning a request to multiple groups?
Hi, Is there a way to have a request assigned to multiple groups? For example, a request needs to be handled by the Server group and a network group. I don't wan't to fill two different request... I need it to be available for those two groups. Maybe something like sub-request? Needs an answer fast... Thanks!
Location details
Is there a way to add information to the Locations ? I'm interested in using ServiceDesk, but need a way to track network information. Location's IPs, ISP info, etc etc. Any info would be appreciated. Also, what language is servicedesk built in and is the source code available ?
Embedded Images/Attachments in Email Requests
We are using Version : 5.5.0 Build Number : 5507 If a user pastes an image (i.e. a Print Screen of an issue) and Paste that into the body of an email message that they submit for a request, then Image does not appear as an Attachment in the Request in ServiceDesk.
Adding Description Field to Reports
I would like to run a report that includes the Description field, however, this is not a current option in the list of fields. Is there another way I could gather this information in report form?
User survey link configuration
Is it possible to change the link that is sent to users? I publish my site with an external DNS name, but it's using my internal name as the link. I'm using SD+ 6. Thanks, Christian
Log a ticket from OPM
WHen I integrate OPM to SDP, and then try to make a Ticket profile, none of the data is shown in the combos belonging to Priority, Tech, etc. It works fine before I restore the Backup or in a fresh install, but right after the data restore, it stops pulling the data out of SDP. I have been unable to build a ticket profile from the very begining. Help, please anyone. Darwin
2nd Incident - AD Login Not Working!
I need detailed instructions on how to resolve this; this is the 2nd incident of same issue. First issue was resolved via remote phone support, with the conclusion that the ServiceDesk server is loosing communication with the domain controller for unknown reasons. Currently, we are not able to log into ServiceDesk with active directory username/password combos. We are also not able to log in using our username/username/local. We are also not able to log in with administrator/administrator/local,
FAILURE: Connection to RPC server in the workstation failed.
Hello all, We are experiencing the "Connection to RPC server in the workstation failed" error when connecting to Windows XP SP2 workstations when Windows Firewall is enabled. When the firewall is turned off, the workstations scan successfully but company security policy requires the firewall to be enabled at all times. I have opened the following ports on the firewall but it still hasn't solved the problem: TCP port 7 TCP port 135 TCP port 445 UDP port 445 I've noticed by looking at the C:\Windows\pfirewall.log
MS SQL -- Time Format Change
Anyone know how I can change the format of my time from HH:MM:SS to h:mm:ss? Also, my date format is day\month\year, I would like to make it Month\Day\year. I am running MS SQL. Any help is appreciated.
Active Directory and Import
When I try and import requesters from Active Directory, it errors on all the entry's.. Any reason why this would be.. I was able to scan the domain for workstations just fine.
Error on Page
Hi guys, After upgrading to the latest Service Pack, I have been experiencing an error on page, when viewing some requests. This is a problem because it intermiantly will not allow me to enter a resolution. When I click enter resolution nothing happens. Can you guys help? Cheers George
SD+6 Trial: Unable to add a queue
Hi, This software seems to do a lot of things but when I try to add a queue, it doesn't do anything... Error on page. Am I the only one to have this problem? How to fix it? Thanks, Bob
SDP6 Time Entry Description character limit
When we add a Time Entry our text in the description field is getting cut off after about 4 lines. We can keep typing into the description field, but when we click "save" the text after line 4 is gone. This is a big problem as we are very detailed in our billing. Please Help.
Several Issues with SD6 upgrade
First off when we add new notes to requests the note window doesn't close after clicking add note. I tried clearing my temp files and cookies and setting it to refresh page on every load and it worked once, then back to not closing. We get an error in the bottom left corner that says error on page. I have a request that doesn't let me enter a resolution. Nothing happens when I click on either the resolution tab or go to the actions tab.
Missing data since SQL migration and upgrade to version 6
Missing resolutions, notes and time spent information since SQL upgrade/migration and upgrading to ServiceDesk 6.0 Tickets placed after the upgrade are fine, just the ones prior to upgrading to version 6 and migrating over to the SQL database backend.
Manager role
I'm looking for role that allows to view requests opened by requesters from particular departamant. -- Piotr
SDP6 - Keep Me Signed In doesn't work
I just upgraded our SDP 5.500 install to the new v6 and noticed that the "Keep Me Signed In" feature doesn't work. If I enter my login info, check the "Keep Me Signed In" box, login and then close the browser I will have to re-enter my login info when I go back to SDP. The old 5.500 version had the "Remember me" checkbox that actually saved the login info and then the users just had to click on Login. Now they have to keep logging in over and over. ????
Report table linking problem
Hi, I've created some crystal reports from the SD+ (5507) database previously but now I want one showing workstation specs and department and location. I have so far been unable to get the links and the table relations that I've found have not helped. I want to show details from "systeminfo" such as make/model, proc.speed, etc. and group it by department. Most workstations are assigned to a individual user but some are shared machines assigned to a department. I need to be able to resolve each workstation's
SD+6 Does not start correctly on system reboot
I am having a problem that if the computer running the SD+6 server gets rebooted, it does not restart the services correctly on a reboot, it thinks they are running but there is no Web access - Page not found error. To fix it I have to manually go in and do a Stop Service Desk Plus server, then after it stops Do a Sart Serive desk plus, then after about 2-3 min its working again as expected. I would like to see why it wont start on a system startup, after I get it started I can log off the server
Upgrade to SD6 unsuccessful
I have attempted to upgrade to the new version twice. Luckily I run this on a virtual server so I was able to go back to my old copy. First time I could get in but was getting disconnected. I tried a second time and cannot even get to the SD login screen. Appears that the java.exe process opened hundreds of connections to itself. Will not connect to SD. Need help.
Priority by assets?
Hi, is there a way to set a priority directly from an equipment? Or at least to have SLA criteria based on an asset? Thanks!
Disappearing Sub-Categories
I am running SD+ V6 using MS SQL Server. I have had a weird thing happen; while I was adding Categories, Sub-Categories and Items, I had a whole Sub-Category branch disappear, including it's child Items. I looked in the data table to see if it had become orphaned, but it and it's Items are no longer in the table either. I cannot tell you exactly what I had done to cause this, but I was basically adding and renaming a few Sub-Categories and Items.
Any way to make Time Entried Visible to end users?
If possible I would like to make time entried visible to the end user. Is that possible or can I request that as a feature for antother release?
SD+ 6 category problem
5507 allowed to assign technician for category and sub-categories. For SD6 I see a possibility to asign technician for category only. Not for sub-categories and items. Why this feature is missing?
SD+ 6 reports error
During report editing on the "Filter" page I get a following error: Line: 471 Char: 30 Error: Expected ')' Code: 0 URL: http://localhost:8080/CustomReportHandler.do
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