associate requests to one another
Is there a way to associate requests to one another? For example, if you want three separate requests done during the same service visit. I thought of making custom text fields, but that seems like it would create difficulties when using these fields for reporting. Thanks!
Graphic on reports
How can I make my company logo appear on my reports? Thanks! Carolyn
MSSQL and SDP6 start up
My issue with MSSQL and SDP6 was down to the wrong port for SQL. I used netstat to see what port were in use and work it out from there. The port i found worked was TCP 1101. Now works like it should. :D
Domain tracking???
Hi all In my network there are several domain , but only one of them use servicedesk, sometimes I found other domains in "Log on To" combo box that I should delete them. how can I stop domain tracking ??
Two instances of SD+ on the same server. Possible?
I want to know if it is possible to have two instances of SD+ on the same server and have them act as different systems. The reasoning behind this is because we have another department in this company that would like to use the service desk product and we don't want them in our database. Is it possible to put service desk on a server twice? If not, is it possible for the same service desk to use two different databases? We are willing to buy extra licenses to accomidate this if it is possible. Thanks!
Business Rules + Notification
Hi, I have a group called Support, where i have 3 techs assigned to it. Also I have that the 3 techs are notified when a request is added to the group, and 1 of them notified if the request is left unpicked for more than 1 day. Then I have a business rule, that the condition is that when the category is "Other", the request is added to the Support group. A new request is entered with the category "Other". The business rule works, because i can see loggin as 1 of the techs, that the request has Support
Create a link in new solution???
Hi all How can I create a new solution to open a new link such as test.htm (the test.htm is a file on my servicedesk server )... Where should I place my test.htm file (on server running servicedesk)???? thanks :roll:
Setup done. Can't connect trough to SD
Hi I'm sitting with a problem. I'm testing SD to see if it will work for our company. The problem I have is that I have done all the settings in SD. Added users / pc's, assigned the users to the pc etc. If i start the client on the pc SD is installed it works 100%, but when I try and connect to that address from another pc on the network to log in as a user, I don't get the login screen. Do I need something like IIS installed on the pc or should the SD server work on it's own?? Your help with this
ServiceDesk Plus Training in US - New and Improved
We are planning to for ServiceDesk Plus training sessions in the US starting from the second week of May, 07. This training session will capture all the features in the latest version- ServiceDesk Plus 6. In our previous trainings, we shared the best practices in implementing an effective IT helpdesk using ServiceDesk Plus. You had to go back and implement all the best practices all by yourself in your environment. New and Improved: We'll implement the helpdesk for you - ServiceDesk Plus Experts
Inventory Filtering
I am trying to filter my inventory results using the RAM lesser than advanced filter and entering 256MB. This dosent work. It will show the same PC's everytime regardless of whether I use lesser than and enter: 256, 256MB, 256 MB even in bytes. Thoughts? Looks to me like it just dosent work.
Technicians no longer in list of Requesters for new Requests
Since Build 5500, technicians are no longer in list of Requesters for new Requests. Can this be fixed? Thanks, Michelle
Import - Upgrade
We want to upgrade our installation of service desk plu to the newest version. However, we also want to move it to better hardware and a different OS (currently on windows, want to move to Linux). Is there any good known way to make this migration/upgrade while keeping our data intact?
Problems displaying custom logo
Hi, I'm trying to update our company logo in the application but it hasn't changed. I've clicked on Import and Save but the logo just isn't changing. Any ideas? Regards, Charlotte
Problem importing custom logo
Hi, I'm trying to import our company logo in Self Service Portal but it won't change. I've clicked on Import and Save but it's having none of it. Any ideas please? Kind Regards, Charlotte
Custom Service Desk View
When creating a new view on the service desk requests window, I need to see the request number in a specific column. At the moment, all I can do is highlight the field (as shown), and the number is shown. Can someone let me know if I can do this? Cheers, Leo.
Ability to SAVE a scheduled report
We are planning to put on our Intranet some reports related to service support statistics. For that, it would be great to be able to schedule some reports (during the night for example, or every hour) and to save automatically on a specific place, the result of the report in html. Today (Build 6003) it is not possible. The only thing we can do with scheduled reports is to send them by email. Philippe
Fix for change in DST
Hi All, Important : Customers with versions 6001 and below have to follow the steps below to configure SD+ for the change in SDT. Here goes the steps to configure ServiceDesk Plus for the change in DST. 1. Configure your Operating System to be notified of this change. Refer the links for the respective OS Microsoft : http://support.microsoft.com/default.aspx?kbid=928388 Redhat : http://kbase.redhat.com/faq/FAQ_80_7909.shtm 2. You should first register @ java.sun.com to download the timezone update
E-mail when add a note
When the support rep add a note the contact does not recive an mail. But when the contact add a note the support rep recive a note. We have checked the check box "Show this notes to Contact also" In the contact note there is an check box"E-mail the support rep for notes addition " Can we make a check box with "E-mail the contact for notes addition"??? /Swugdir
Category Tree View
Is there a way to get the Category Tree View out of the tiny 300 x 250 Div layer? I would like to look at my entire tree with no scrolling.
Import Requesters from AD does not work
Using SD+ V6 (6002), installed from scratch (we are a new SD+ customer), When importing requesters, the only answer we have is : Failed records : 1.288 I already shutdown and restarded the server --> same issue ! What can I try ? Philippe
international language support...
i know this quote had been processed before but i wanted to ask it again...we are in turkey and giving it manager\consultant support for our firms. but the users in the firms are not well in written\spoken english. How can i change the total interface in Service Desk Plus? I can give support for turkish-english translation on this program as well...i read something about the new version will support this so waiting for the new version to release...
Translation to other Languages ? (e.g. Turkish)
Hello, I have searched the forum but could not find a satisfactory answer to translation possibility. I am testing the software and will need to translate it into Turkish. Is it possible to perform translation in SD+ 5.5 ? In some forum entries, I came across the requirement for "internationalization" for translation. Does v5.5 cover this ? Should we wait for SD+ 6.0 ? Thanks & Regards, Faruk Bayraktar
Schema Database SD+ and best practise to imprt data
Hi all, in this topic http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002659655& i've found a database schema for SD+. 1) Is this a complete database schema? It's valid also for sd+6? 2) We use SD+ more for asset than help desk. We can suggest us a best practise to import data from our database (or .csv file?) Best Regards Gianni Ignatius
Free 5508 to SDP 6
We would like to buy SDP6 due to a department merge and need more technicians added. Can we upgrade safely enough from the free version to the full version without loss of the assets/inventory? Thanks
SLA Report missing
where can i find the SLA Violation report in SD+ 6? found info on your website http://manageengine.adventnet.com/products/service-desk/images/help-desk-report-sla.gif
Problem with Names of SubCategories
I have a problem with names of subcategories in russian language. In guest session i see only "?????". But in Administrator session it's ok.
Active Directory Auto Login
Is there any way to log-on automatically into SD when the computer is already logged-on into a domain ? Thanks in advance.
Customised reports and requests view
Would it be possible to add locations and departments to the custom report builder and also add these to the customisable requests view?
SDP Placement in DMZ
Hello: I am trying to plan where to place the SDP server. I need to have internal and external access to SDP. We also use AD and want SDP to link to it. We have a security rule that nothing in the DMZ can initiate a connection into the production network (such as a sync to AD), but the reverse is ok. How are other folks structuring this? Thanks. Nordic
SDP 6 Clarifications
Hi. I have the Trial Version for 6.0.0 (Build 6003) installed on W2k3 Enterprise R2. I am trying to clarify a few things before proposing this to management. - Has the SSL feature been enabled? If so, where is this documented? If not, is it possible to run this over another web server that supports it? - Is the link to Active Directory dynamic? If not, does it store AD usernames and passwords? - Is IE 7 supported? TIA. Nordic
Can't delete categories
Hello, Now that sub-categories are available, I would like to make some changes to my categories, however, I'm finding that I cannot delete old categories. I thought this was because they were in use, so I changed all requests the were using the categories in question, however, they still will not delete. After I click on Delete, they are gray in color, but are still available when creating a new request. How can I get rid of these categories permanently? Thanks, Nicole
Add Software Window
This is just a suggestion and maybe already proposed... When performing manual additions, add software, would it be possible to allow resize of the list box. It is very narrow and doesn't allow viewing the whole software name? Also, would it be possible to allow sorting?
Feature request log.
How about adding a sticky to the Feature Request section of the forums detailing features you are planning on adding. Or is that somewhere else on the site and I just haven't seen it yet? I've spent a lot of time trying to figure out what you might be adding and when while trying to evaluate your product, that we are going to purchase. A simple road map would help me request features that haven't been requested and might go along with items currently planned. Simple format Next feature update: Expected
Cant restore database
I have tried to restore our database with the restoredata.bat on build 6002 but I get the error. �The markup in the document following the root element must be well-formed.� What am I doing wrong? :evil:
Solution Date Changed
Hey everyone, I believe I have found another bug in the ticket system of SD 6003. The resolution date will change when editing a closed ticket. Example: I find a ticket with from 10/10/2006 that has some mispellings or something I'd like to correct. The resolution was entered on 10/11/2006 and the ticket closed. I click on the main Blue edit button, make the change and save the ticket. Now if I go look at the resolution, it shows that the resolution was entered on the day I EDITED the ticket, and
Re-open helpdesk log
Whenever user reply to a helpdesk log that has been closed the system will re-open the case. For us it is very annoying because user normally reply 'thanks' which re-open the case, and we have to close the case again which trigger another helpdesk close message back to user. Instead of using RULES to control sending a helpdesk close message back to user, is it possible to have an additional option to close send or not send a message to user when 'close' or 'save and close' under 'enter resolution'
CMDB
Greetings Our company has been using ServiceDesk Plus software, for quite a long time now. We are very satisfied with services provided by Your product. However, we are interested in starting ITIL in the nearest future and we are going to need main sets defined by ITIL like: Problem Management, Incident Management, Change Management, Release Management, Configuration Management and of course Configuration Management Database to store all items relevant to these sets. We would like to know, does Your
Merging requests generates and error
hi chaps, since the upgrade to version 6.0 I cannot merge requests. I've tried merging 2 and 4 requests, all different but they all generate the error attached to this post. Any ideas?
Cange database name
Can I change database name in 6002 MS SQL version? If I use changeDBserver script the database field is disabled.
SSH support very much needed
Hello, If you search this BB for SSH support, you will find numerous requests for SSH support. They go back for over a year, and everytime the response from adventnet has been "It's in our Roadmap". Using Telnet on Linux servers is a big No for security reasons, and we dis-allowed the use of Telnet on our servers way back in 1998. I don 't think it's necessary to explain why. I find it unbelievable Service Desk Plus still hasn't support for SSH, so we can start using SDP for our Linux servers. I
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