upgrade from 7.0.11 to 7.0.22 failed, SDP wont start
Hello, I upgraded to 7.0.22, now SDP wont start. I've tried run.bat, and get a failure when starting the service. I get an error that jndi.properties cannot be found or an error that MySQL on port 33366 cannot be started, although the MySQL error is not seen each time I try run.bat. The service cannot be started in Windows services either. Any suggestions would be appreciated. Thanks, Ernie
v.7500 eval - Site Selection
Hi! It seems, technician have to assign all new requests to sites manually? Could anyone help me to find the way to assign site to request automatical if requester has already assigned to site? Thanks.
Custom View Issue
When creating a custom view all this crap is in the select criteria dropdown
Time says WET after it, I want it to be GMT
Since upgrading to 7.5, the time on my dates in ServiceDesk say WET 2008 after them. How do I change this to be GMT? It hasn't made a difference to the times but I just don't want it saying WET. Why does it suddenly say this....another 7.5 bug to add to the list perhaps????
moderated
Hi I have a question, Who moderated the forum? You can get it icq
moderated
Hi I have a question, Who moderated the forum? You can get it icq
That means yours nickname
Hi! My name is Jessika!
where can i set technicians for contract notification alert
i want to notify some techies for the contract expiry? where do i set it??
Select which items to transfer to inventory
I am evaluating SDP, looking to replace current software. Is there a way to configure a prompt to allow transfer of PO items to inventory? We only want to track certain items, or items over a certain cost. We have no need to track 300 Cat5 cables for example, but if I order 300, I will end up with 300 line items in inventory which I have to go delete. Is there a way around this? The current software we use prompts each time you receive items, so you can click Do Not Transfer and don't have to go
Can not Close Requests
When I try to close a request (with button "close") the request is opened in edit-mode with no comments or error-hints. Chosing "Closed" in the status-field and then save the request does the same. SD Version 7.501
Build 7501: Asset Deletion Issues
Platform: HP ProLiant Blade BL460c G1 Windows Server 2003 R2 Enterprise Edition with SP2 Microsoft SQL Server 2005 SP2 + GDR (9.0.3054) ServiceDesk Build 7501. ServiceDesk Versioning: Base Install: Build 7021. Patch Order: 7022. 7500. 7501. Database Type Microsoft SQL 2005 DB. Issue #1: Assets Being Deleted A new asset is added to the database via "new scan" & utilizing the DNS name with domain credentials. This asset is automatically assigned to a user (regardless if they were the last logged on
Managing Software Licenses that are Concurrent
It would be nice to be able to add Software Licenses that are licensed as concurrent licenses. For example, I have a software package that is licensed to 5 concurrent users. I would like to add it to SD+ so that it shows up, but doesn't register 5 licenses since more than 5 systems can have the software installed. I would like to however keep track of how many licenses we have.
Upgrade to 7.5 without database backup
We had this issue last time when we upgraded to Version 7.0. When we start the upgrade to V7.5 we are forced to take a database backup. However our Database (for some reason) is about 300+gb. Is there a way to upgrade to V7.5 without doing a database backup? Our Database Admin has already taken a snapshot/backup of the database we do not need to have it taken again and stored on the local hard drive.
SD 7.5 Resolved Request Issue
We have a problem when technicians are resolving requests that occurs when we follow the process below: Technician views request and selects the resolution tab Technician enters resolution and changes the status to resolved Technician choose save The technician then gets a screen that says "Request does not fall under your permitted scope. So you are not authorized to view the same" We did not have this problem under v7.0 Any ideas?
request closed but opened after one month
if i have request that has been resolved and closed, and the requester opens it after a month or more. then the request shows overdue!! how can i avoid it? is ther a way not to allow the requester to open a request that was closed a month back??? or is there any work around for this
Assign Contact to Role/View Solution
I can't figure out how to allow a contact to view solutions added to SupportCenter plus (build 7012). From what I've read it appears that a contact would need to be added to the SDGuest role but I cannot find where to assign contacts to roles. If this is NOT what you need to do to allow a contact to view solutions when they login, please tell me how to accomplish this.
Migration from local accounting records of technicians
Hello. We use system SD + more year. As in early versions there was no possibility to make technicians, using accounting records Active Direcory, whether we created accounting records for technicians in system SD +. There is a possibility of migration from local accounting records of technicians, on their accounting records Active Direcory? But that the history and that reports have remained also all the rest was not lost.
Information bureau
This commercial project of a search site has been created for fast information search, documents and files on the basis of own search systems, information technologies and search programs; selection, processing and ordering of results of search in the form of inquiries, reports and explanatory notes on the basis of the multilevel and multifactorial analysis of an information field with its subsequent interpretation.
SDP 7.5 Noone can login
I sent a support file off to support@servicedesk.com but haven't heard anything yet. We were using v7.0 build 7022 with AD pass-through and no problems. Upgraded to v7.5 and what we run into is that noone can login the heldesk any more. Anyone experience this or have ideas?
Cannot login as local administrator from IE
Installed the 7.5 patch, and am now stuck with it since I can't find a download site for previous builds (This is not cool). I can log in with local authentication as the administrator from Firefox, but not from IE. I've tried several different machines for this already and it's still an issue, even after a password change. I don't understand what the issue is.
Pass through Authentication
Everytime I enable it, the site wont display. I have heard that they are having some issues with it but wanted to find out if anyone has any details.
ServiceDesk Reporting
We have had a problem where RAM has been getting stolen from our computers. How can create a report that can be scheduled weekly to show me computers where the amount of RAM has changed?
Connection to RPC server in the workstation failed for Linux
I tried to scan linux machine using scan type network mode, Network 192.168.0.1-192.168.0.255, login name root and password ......(hidden). But all of my linux machines (centos and ubuntu) giving the same results saying "Connection to RPC server in the workstation failed". What is the problem? If somebody know, please let me know how to solve this problem, because i find nobody talk about this such problem as well as AdventNet Team Support. Yana Indonesia
Problem on custom views
Hi SD, If we created a view with filter option is 'Date', SD+ will generate extra options for us and the view is not function. Kindly refer to attachment. Many thx. regards, Wingo
Time spent on Changes Report in SD+ 7.5
Hi. Is there any way to do a timespent report on Changes like you can for Requests? This would be very useful for us. Thank you.
Reporting ticket age
Is there a way to report the age of open tickets by Technician? We use MS-SQL for a backend DB. Thanks.
SD+ Email Notifications
Ability to notify a lead technician thru email and not just the requestor when a request has been resolved, on hold, etc..
Custom report needed
I need a report for the following if possible. I need to know how long it took from an incident being created to being assigned, and how long from being assigned to being closed
Importing Databases...
Hi, I am using ServiceDesk Plus build 60/3. Could you tell me how to import a database into the software? Thank you for your time!
V7.5 - Flash Reports - too much detail?
Just tried the new Flash reports feature in V7.5 and seems the detail element when you drill down is too detailed. I picked completed requests last month. Then PRIORITY and then LOW which displayed 54 next to it, being the number of requests. Clicking on the 54 opens a new page with the request details. However that has 72 entries on it, where a request had multiple conversations in it it appears that the request appears multiple times. I'd have thought that a converstion view would have been more
V7.5 - Colour code requests by Priority
Looking at some of the listed new features I have found the setting on a priority to set/change the colour, but I don't appear to see any result from the colour coding. I was sort of expecting the request view to change to colour code the lines but nothing that I've seen. Using IE7 V7501 Regards, Andy
Whether it is possible to use parameters in Query Report?
Hi. There is a Query Report processing certain period of time. How to do a period variables for a change users? thanks, Yevgeniy.
Missing "Request type" in reports servicedesk 7.0
Hi, In 7.0 version there is a field called "Request type" here you select the field with info regarding Incident, Service request or just info. So i want to have a week report that is making two groups, one for Incidenst and one for Cervice requests. Is it posible to add this one in selectable menu in report section?
Hotfix 7501 Released
Hi Users, An update to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7501 addresses the following issues. 1. SD-13800 : A Technician with SDAdmin permission will be able to delete himself from the system. If this happens and when no other admin is present, then it becomes a problem. This has been restricted. 2. SD-13821 : When a technician selects 'Open Requests' in the filter in list
SDP 7.5 Released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 7.5. SDP 7.5 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html . Existing SDP customers, can move to latest 7.5 version by applying the migration pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html Existing customers, kindly note, that upgrade to 7.5 can be done only over 7022. Customers in earlier builds can move to build 7022 by applying
First step to Integrate ServiceDesk and FacilitiesDesk
Hello Users, Facilitiesdesk have released HotFix2 for FacilitiesDesk 5200/5201 (Build No: 5202) * This is the first step to integrate ServiceDesk and FacilitiesDesk. Requesters need not login to both the systems to raise a maintenance request. Based on the nature of their issue they can select either FacilitiesDesk or ServiceDesk in the non-login form. For other features and fixes in this hotfix please refer to the following post http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002690709
Request to Close call or resolve call themselves
Is there a way that the REQUESTER can Close or Resolve the call - if they have found a way to fix the problem themselves? IE - I log a REQUEST call - and later on find that i can fix it myself, But i don't have the Close or RESOLVE button . I have to wait for the Technician to close or resolve it for me. Is there a way i can allow this?
Approval report
Below is the code from a previous question to this discussion group for an approval report. Works great but I need to know how to limit it by date � this gives everything. Also the approved by column says not assigned for all� how do I get it to pull the name of the approver? Thanks select wo.WORKORDERID 'Request ID', wo.TITLE 'Title', au.FIRST_NAME 'Requester',dateadd(s,wo.CREATEDTIME/1000,'01-01-1970') 'Request Date', asd.STATUSNAME 'Approval Status', au1.FIRST_NAME 'Approved by' from WorkOrder
I can't restore SD
I'm very sorry for my english. I try to move SD to differens server. How I did it.: To restore the back up data 1. Go to <ServiceDesk>\bin directory. 2. Execute the file restoreData.bat at command prompt as shown below: restoreData.bat <backup file name> The back up file name has to be the .data file from which you wish to restore the data. This will restore the data from the back up file I recieved message "restore succefull" But the information did't restore(accounts,Request....) Version on the
无耻的小人
还我的工资,否则你会挂掉的
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