SD 7.5 Resolved Request Issue
We have a problem when technicians are resolving requests that occurs when we follow the process below:
Technician views request and selects the resolution tab
Technician enters resolution and changes the status to resolved
Technician choose save
The technician then gets a screen that says "Request does not fall under your permitted scope. So you are not authorized to view the same"
We did not have this problem under v7.0
Any ideas?