ERRORCODE:1008: Data inconsistency in Application tables
Hello, We are trying upgrade the ManageEngine Service Desk Plus from build version 10020 to 10500, we are getting ERRORCODE:1008: Data inconsistency in Application tables. for reference we had attached the log update. Thanks!!
[SDF-40243, SDF-36467] Attachments on request template or resolution template
Good Morning All, I was wondering if there is a way to have attachments automatically apply on a reply template or resolution template? I want to say I put in a request for this feature last year, maybe longer ago but I see nothing in the new versions to indicate, is there a script I might be able to use perhaps? The goal is that I have a template for employee on-boarding that contains like 4 attachments that are always the same and attached to EVERY on-boarding ticket. If this is not a feature
[Survey] The state of ITSM in the COVID-19 pandemic
Hi there, We hope you are safe and healthy. Since organizations around the world have mandated work-from-home policies for their workers, IT teams are facing new challenges in delivering services effectively. To understand how IT service desk teams have risen to the occasion, we have decided to conduct a five-minute survey among IT admins and service desk staff to record their experience with remote work, especially in the areas of remote support tools, automation and self-service, and IT budgets
[Tech Diaries] Building your penultimate User Onboarding process
Organizations mostly invest a huge chunk of money in hiring a new employee and it takes about 5 to 6 months to bring new hires up to full productivity. Failure to properly onboard a new hire will cost significant amounts of time and money. So, before we get into the 'this and that' of employee onboarding, let’s take a step back and start with the basics. What does User Onboarding mean and what is the end goal? It is nothing more than a process that every organization follows when a new resource is
[Term of the Day]: Search Engine Optimization (SEO) Analyst
Term of the Day “Search Engine Optimization (SEO) Analyst” Definition — What does Search Engine Optimization (SEO) Analyst do? An SEO analyst has numerous responsibilities. Their primary goal is to maintain the health of the website and make sure that their site can be found and viewed by potential and current customers. Their strategies and analysis are part of a marketing team and an important part of the planning of the business marketing campaign. With their technical expertise, they provide
Dynamic Loading of Incident Templates
Hello, I am trying to combine servicedesks for different departments. I added Support Group field on the Default Request template and created two more templates and associated them with two support groups. So, when the user selects the Support Group field, I want the associated incident template is loaded automatically. I have seen there is possibility to hide/show fields but how to load the whole template dynamically? Best Regards, Onur Ayhan
SDP - REST API Port settings
Hi, We are at version 10 build 10014. I am in search of REST API Port that is configured in an existing machine. And, how to test the Rest API within tool. API configuration tab is showing Configuration Wizard page but no UI for testing. appreciate your support. Thanks,
Multiple ServiceDesk Plus instances on the same server
Dear forum members and support team, as it was mentioned in old forum topic, there was no possibility to raise multiple instances on one server in 2012. But I also found this article from the end of 2013, where is given possible solution. Has anybody tried to realize it? Is there a working solution for today?
Can Automate AD Password reset from Service Desk Plus after integration
Hi All , Am looking to automate flow for specific service template where i have service template to reset user AD password , so once the request is approved it may trigger the reset or technician can click on reset password where it will auto fill specific details for the password reset . technicians will not search on the AD user and reset his password am looking for automation process . fields will be auto filled from the same request ( avoid the manual work ) notes :- 1- AD Manager already integrated
[Tips & Tricks] Ensure your business continuity using ServiceDesk Plus
As the world embraces the remote work policies due to the coronavirus pandemic, ServiceDesk Plus Team would like to help you in BCP. Here are some of the key features in ServiceDesk which will help you to to do this, Service Request: > Backup Approver: Having a backup approver set, the application automatically delegates the approval process in case of technician unavailability > ZIA approval: ZIA is a learning AI assistant that can take the approval process based on the keywords in the email. As
How to disassociate Barcodes from assets?
Hi All, does anyone know how to disassociate Barcodes from assets in bulk? just testing the barcode feature and bulk associated the wrong numbers to a group of assets thanks Russ
Query Report Request
Can I have the query below show the version of the software as well? It just shows the software name. I need versions of all the software too. SELECT MAX(workstation.WORKSTATIONNAME) "Workstation", MAX(aaaUser.FIRST_NAME) "User", MAX(deptDef.DEPTNAME) "Department", MAX(state.DISPLAYSTATE) "Asset State", softl.SOFTWARENAME "Software Name" FROM SystemInfo workstation LEFT JOIN Resources resource ON workstation.WORKSTATIONID=resource.RESOURCEID LEFT JOIN ResourceState state ON resource.RESOURCESTATEID=state.RESOURCESTATEID
Get Technician Worklog Month
Hi, We have a report that gets the Hours that all technician have registered every week. If i take a look at the query i see that is this one "select * from sdp_technicianWorklogsWeek" Now they ask me to do another one but now filtered by month. I've tryed to use this query "select * from sdp_technicianWorklogsMonth", but i get an Invalid object name error. Could you help me? Thank you!
[Tips & Tricks] Quick actions in ServiceDesk
As the name suggests you can do all the basic ServiceDesk Plus actions quickly in a single click using the Quick Actions option. Being a ServiceDesk Plus admin or technician, you should be doing a lot of multi-tasking on a day to day basis. While working on an Incident you might be getting the task of scanning a new asset or send a quick message regarding an outage or add a new software license or add a new solution in the application. In such scenarios, switching to other modules and going to the
To measure the first response time
Hi Team, We want to measure the average time taken for first response for the ticket and we want to share the same to the requester.Please suggest us Thanks and Regards, Divya Bharathi, Quality
[DidYouKnow-35] Customize request templates
Colors can make you look away or draw you in. It has the ability to create emotions as powerful as music can. Colors help us instantly understand our environment. It is fundamentally important to our everyday life as it is all around us all the time, helps the human mind to relate and respond to our world. With ServiceDesk Plus build 11110, we introduced an enhancement to customize request templates with colors, fonts, font sizes, background color, label placements and so on.
Important Notice for users migrating to 11108
Dear User, We deeply regret the inconvenience caused. We have identified an issue with this 11108 migration and this ppm has been revoked from our site. Users who had installed build 9.2 or older and had gradually migrated to 11106 will face migration issue while upgrading to 11108. We have identified the issue and are working on a fix. So we request users who had downloaded the ppm, to not apply it in their environment. Customers who started on builds greater than 9.2 and gradually had upgraded
ManageEngine ServiceDesk Plus/Microsoft Power BI
Hello, Does anyone out there in ManageEngine land use Microsoft Power BI to create reports? Specifically perform direct queries from Microsoft Power BI whilst connected to the SD database? If so, do you have any tips and tricks? Cheers
[SD-69731] Change request error - Status Action: Failed - The Review stage cannot be completed. Please fill the following mandatory fields. Review : Review
Change request error - Status Action: Failed - The Review stage cannot be completed. Please fill the following mandatory fields. Review : Review Hi there, We get this error when creating a change request and click next if you forget to enter data in one of the required fields. The error is fine however it doesn't give you an option to close the error and go back to try again. You have to refresh the page and go back to the change and sometimes start over
Convert TIMESPENTONREQ
Hello, My ultimate goal is to get the difference of CREATEDTIME and COMPLETEDTIME into format of: DD:HH:MM. I tried the following, but results are incorrect. convert(varchar(10),((wo.COMPLETEDTIME)-(wo.createdtime))/86400)+' Days '+ convert(varchar(10),(((wo.COMPLETEDTIME)-(wo.createdtime))/1000)/3600)+' Hrs '+ convert(varchar(10),(((wo.COMPLETEDTIME)-(wo.createdtime))/1000)%3600/60)+' Mins'"Time Elapsed", I tried using TIMESPENTONREQ, but it returns incorrect results. I followed the instructions
Schedule Report with multiple E-Mail addresses not working
Good Day We want to send scheduled reports to multiple E-Mail addresses. This seemed to work fine in the past. However, when I type in two addresses with the format "email1@mail.com, email2@mail.com" I get the Error "Invalid value specified for the parameter "to"." It would be great if you could fix this with the next update. Or do I have to use another format? Currently we are on 11.1 Build 11110.
Notify requester on ticket status
Hi Team, Please suggest us how to notify the requester through mail for every status change of their ticket. Thanks and Regards, Divya Bharathi.
Auto populate the Technician Assignment Field upon picking up or accepting the Ticket
Hi, Is there a way where the Tool can auto populate the Technician Assignment field as soon as any of the Personnel accepts the Ticket? There should be an automated mechanism from the Tool that will automatically populate the Technician Field once Ticket is accepted instead of manually inputting the Technician's name on it. Thanks!
Default On hold timer
Hi all, is htere a method of addign a default timer to the On-Hold functionality so that a ticket will be reopened after say 3 days withouth the need to manually input a timer?
ERROR WITH REPORTS
Dear good night. I request the help of who can cooperate please. The problem that I am presenting with my application is that I cannot run any report. The report I'm running has always worked in versions prior to 11.1. To rule out faults, I have limited the filter to a minimum of one day. from March 30 to March 31. (I am using version 11.1 of Service Desk Plus). Anyone's help is appreciated. Thank you. Cheers
Is there a way to associate components to assets on mass
I have a scenario where we would like to have a set of components associated with a particular asset. Like a mobile phone should have screen protector, case, charger associated a tablet to have screen protector, case, charger, stylus, keyboard. This can be done manually but is time consuming and would handy to have all the components associated then when assigned they all get assigned at the same time and unassigned
Cannot print out Report
Can help me I cannot print out reports
[On-demand webinar] IT admin's guide to enabling organizational visibility
Hello folks, Sign up to watch our on-demand webinar on how IT admins can enable cross-functional visibility across the organization. During the session, we'll show you how analytics can help, Eliminate complex compliance, monitoring, and visibility issues. Efficiently unify disparate and complex business data spread across departments and functions. Provide decision-makers with a comprehensive overview via cross-functional reports and dashboards. Secure access to critical business data based on
customer rating system
Hi Team, We want our customer satisfaction ...for this we want our customer to rate and review the services provided in service desk...Please guide us to attain this Thanks and Regards, Divya Bharathi, Quality
Sending mail from multiple addresses
Dears, Hi guys. Here is my outgoing mail server settings. I configured tetris1@mobicom.mn . I want sent mail from many mail addresses (helpdesk@mobicom.mn , tech@mobicom.mn , etc ..) Is there any way to send mail from multiple addresses. When i Mail to Requesters it shows To,CC,Subject,Body) fields.How to add `From` fields and it can be editable.
[SOLVED]Upgrading with latest build 9414 error
Dears I have one problem with upgrading build 9414 it shows to me there's error with java heap space please find attached a copy of error snapshots for your information regards Ahmed
[SDF-50014] Print multiple requests
Hi, I've got a request from my organization where there sometimes is a need to print multiple requests at once. Would it be possible to add an option in the request list view to print the requests that have been marked by the user? Thanks and regards SDP 10514 MSSQL
ServiceDesk Plus 11110 Released
Dear Users, We are glad to announce the release of latest servicepack 11110 for ServiceDesk Plus. This servicepack includes new enhancements , behaviour changes and Issue fixes. Enhancements : Unified Activities for Request & Tasks Technicians can now view requests in Classic View or choose to view both requests and tasks in Combined View, depending on their convenience. Click here to learn more about the classic view and click here to learn more about the combined view. Move Requests Across Instances
Service Desk Plus SQL Connection
Hello, I need some help and would appreciate any help. It is time to move my SDP install to a new server. I built a new Windows Server 2019 with SQL Express 2019 as well. I installed Service Desk Plus version 10.5 Build 10501. I want to change my database to SQL DB. I go to \ManageEngine\ServiceDesk\Bin folder and run ChangeDBServer.bat. It prompts me for all my SQL server, when I provide the SQL account and password with SysAdmin access and I click ok, I get the following error message: "Database
Automate Ticket Assigning to Requester
Good Morning, We have Low Data Threshold notifications that are sometimes sent in the middle of the night where a technician may not be able to get to the ticket til the morning to assign to a requester. By assigning to a requester, the ticket notifies the client that of the request. We would like to automate the process by a custom script in the actions column of the business rules. The process is a request comes in that Excludes certain details on the email heading, It locates the customer based
How to hide or change label of Others -> Default Template
Hi, I need to hide or change label of Others -> Default Template like below image: Build version: 11.1.06 What should I do? Do you have any alternative solution? Thanks for helping
[Blog] Search Engine Optimization (SEO)
What is Search Engine Optimization and what it does? You may have heard about SEO, but you are not quite sure what it means and does. Or maybe you are not that sure how it helps you attain your goals. Whenever you type a question in the browser and hit the enter button, this query will go to search engines like Google, Bing, Yahoo and so on. The search engine returns a number of results to the related query term. If you have ever think of why some sites rank better
Reset Date Fields to Nul/Empty
I can see why some date fields should not be altered, but we have several user defined date fields we use for vendor dispatching and would like the ability to reset these to nul/empty but cannot. I have seen several posts that state once the date is entered there is no way to erase entry. This is problematic for any date field that is not calulated and is allowed to be changed by the user. I would like to see this changed in a future release. Craig Rice
Mark / Assign task to Technician
Hello, Is there a way to turn off Mark task for Technician? There have been times that technician was marked and not Assigned the task. This is raising issue of technician not getting an alert about the task. We only want this option to be set to Assigned, when techician is selected. We will never want to Mark the task
Bind an IP address with Port and Install SSL to Host Service from Cent os 7
Hi, I am new to this ManageEngine. I need to Host a Service on Linux (CentOS 7) which requires binding the Port and IP address with the Services. The Port will be 443, which will require the SSL. I have the SSL. How ever, I am having trouble binding the IP address and Port to the Services for ManageEngine Asset Explorer. I followed the below discussion on this Forum, but that does not seem to work for CentOS 7 due to differences in the library's file structure. Please guide me through the process
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