The dashboard displays important activities of your helpdesk tool in a single pane, through graphical illustrations in the form of multiple widgets. The dashboard is one of the most essential tool for a Helpdesk administrator, it helps him visualize the Key Performance Indicators and other strategic data for the organization at a glance. Helpdesk dashboard is customizable, they allow the end-user to have a unified view of the data and information.

• Dashboards clearly communicate business objectives and it graphically represents the progress towards your organization's goals.
  
• Displaying real-time data with the snapshot of the overall operations, saves a lot of time rather than switching between multiple screens. 
  
• Measure all your agent's performance in a glance.
  
• Through the real-time dashboard widgets, you can analyze any problems and take necessary measures to fix them.
  
• Customization allows the helpdesk admin to personalize the layouts for users to display only information needed for them, filtering the rest.