Reports not showing Data
I am trying the free product and installed it thrice, every time with the same luck: the program seems to work fine, but the reports show dashes where it should show numbers. I would like to know wether this problem is solved somewhere else and if this could be caused by the fact that the machines are W2K Spanish. Thanks!
Stop Timer limit when adding note
Is there a limit on how many characters/text can be added to the reason for stopping request field when you stop the timer on a request? Thanks
Service Level Agreement
I tested the SLA by escalating the request when it was overdue and priority is high. But it didn't seem to work. Is there something wrong with the configuration? What is the relationship between Notification Rules and SLA?
Search in Asset with barcode
Hi! When i try to search our assets with a barcode as keyword, it returns nothing, even though i know it its the correct barcode, and that the asset exists. Seems to me this is a bug - any chance you could fix it an upcomming release? Best regards Andreas Lydersen Metro I C as Norway
Customer Contact
I want to be able to list customers with their information in a contact form which can be search. Does anything like this exist in Service Desk? I would like to also know when services end for customers by attaching dates for reminders to certain staff memebers. Can this be done? Thanks.
Pic Attachment shows up as blank filler in new request in SD
If a user sends me a screenshot with their request, it shows up as an attachment, but then as a blank jpeg can't be displayed... Any ideas? Thanks.
Active Directory authentication
OK, So you have AD authentication, which is great, but 1 huge problem.... What if you have more than one domain? You can only authenticate against one domain, I have 7!!!! Please add the ability to authenticate to a forest, not just a domain... you can do this from a server that is the root of the forest... you just need to allow the user to enter their domain in the logon.
Due Date
Is there a way to change the due date based on the priority of the ticket?
SMS Notification
When we try to use the SMS to notify our techs, we get a Sending notification failed. We are sending to nextel phone number@messaging.nextel.com, it has worked previously with our old Help Desk software. Sorry for all the questions, just trying to get this configured like our director would like.
Test for '," Pls ignore This
testing for" double code & ' single code . If it's work Don't care about that If it make error like"can't" Try to understand the problem test for "Servicedesk's Issue"
Unable to enter resolution in Mozilla Firefox
Resolution screen is blank and does not show up, when using Mozilla Firefox after upgrading to ServicePack8. Works fine in IE6.
SP 8 Released ( Servicedesk Plus Build 4107 )
Hi All, The much awaited SP to SD+ Build versions (4102 - 4106) to migrate 4107 has been released and the list of features & bugs fixed in this SP release are : * Authenticate user login through Active Directory. (Note : Currently AD authentication is case sensitive) * Reports on purchases made. * Threading of Requests - Including the request related conversations under the same request ID. (Note for current users : The request history which was available in the separate 'Replies' tab is now part
Installation and Database
Is it possible to install ServiceDesk to use an exsiting MySQL database? I already have Apache and MySQL setup and want to install ServiceDesk on the same machine. INFO | jvm 1 | 2005/08/31 14:36:45 | Unable to start MySQL server on port 33366. Please free the port. ERROR | wrapper | 2005/08/31 14:36:45 | JVM exited unexpectedly. FATAL | wrapper | 2005/08/31 14:36:45 | There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up. FATAL | wrapper | 2005/08/31 14:36:45 | There
Notify technician when a requester updates a ticket
Is there a way to notify the engineer when a requestor adds notes to the ticket...the same as when the requestor gets a mail when the ticket is updated? we need this so that engineers know when tickets are updated.
Notify Requestor of Updates
I have enabled the "Notify requester by mail when the request is updated ". I am getting complaints that they are receiving emails, stating that the job has been updated but it shows no change to the job in the email. I have tracked it down to when I allocate or change the technician on the job, it registers as a change in SD and sends off an email telling the requestor that it has been updated but no changed can be seen from the email. In the Templates for Email Requests there is not a field for
Search Restrictions
We are looking to have external parties access our Service Desk installation to pick up and handle their own requests. As an example a software development house who write one of our systems receive fix requests that we would like them to access. We do not however want them to be able to search any other database except for requests that are assigned to them. When I log in as the user I am given the option on the left hand side to search Requestor, System Log and Requests. Is it possible to define
Evaluation License
I am running the eVal of Service desk. If I purchase the license following the expiration of the trial will it be re-activated. Damian
Creating a new Requst
I was creating a new request in the request form. When I hit the Save/Submit Requst button I received the following error message: "Please input a value number for the field under Additional Request Details" I am working off of a eMac/Netscape v.7.2. My sofware is loaded on a Windows 2000 Dell. Any suggestions as to why I cant input data?
How AD Authentication Works ( SDP Build Version 4106 )
Hi, ServiceDesk Plus has introduced a new feature wherein the authentication of the requesters & technicians will take place at the Active Directory (AD) Level. In order to enabled this feature in SD+, use Admin -> Active Directory -> Select a Domain -> Enter the Server on which AD resides -> Active Directory Authentication. This is how the feature works if you have chose to authenticate with AD. 1. You should create a user in AD with "admin" as the username. Specify a password for this user. Use
AD Userid - Case Sensitive
OK, I realize this is a minor issue, but it would be great if the userid for Active Directory authentication was not case sensitive. End-users really have trouble with this one.............please let me know if this is on the road-map to fix or not. Rather than importing the userIDs into the app - just performing LDAP auth would seem to fix this problem.......thanks.
There may be a configuration problem: please check the log
This error message is coming up in Event Viewer after a "There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up." event message. Any ideas on where to look?
Looping Emails
Just replied to an job request and added helpdesk email address into the CC Field. THis caused an email loop to occur as I also had enabled the option top email the requester on receipt of a new job. and because we cannot reply to a current job with out creating a new job request the loop continued. I have had to turn off the return request option to stop the loop Can the being able to reply to requests by the requester without creating a new job be fixed ASAP. Thanks Andrew Loughnan :twisted:
Installation Problem Under Linux (Centos)
Hi everyone: I payed for a webhosting under Linux Centos, but I only have access to my space through ssh and http, therefore I cannot see the java screen. (I see through console the message saying "Initializing InstallShield", and Starting Java Virtual Machine, but that only leads to a prompt, and the Installation stops. There's another way to install the program? thanks in advance,,, Isaac
Linux Uninstall
Hi, I have installed AdvenNet Servicedesk on my Linux White Box Red Had Machine. I would like to uninstall it, how do I go about it? Please advise. Rgds Joe
Can query the data in the database via 3rd party software?
I would like to be able to do queries on just the software inventory. Most of the software is not set up as an asset. Can I use a sql utility to get to the data and export say to excel :idea:
No plans for java or .net right ?
I _LOVE_ your software, and what i love most is its speed of performance. I am on the cusp of buying but want to know that you are not planning on going to Java or .NET any time soon, both these technologies complicate, and slow down the interface a lot and I would hate to see such a good product killed ..
Asset Scan
When scanning our Windows AD network keep getting duplicate workstations returned, these then show the same IP, Serial Number, etc attached to the same domain? This does not happen on all stations, approx 5% are showing these duplicates? Thanks for any help
ServiceDesk Plus - Latest Release Announcement
Hi All, Thanks for your continued interest in ServiceDesk Plus. We are glad to announce the availability of the latest version of ServiceDesk Plus 4.1 - Build 4106. It is available for download at: http://www.servicedeskplus.com/download.html The Service Pack 7 which will migrate you from the older builds has temporarily been withdrawn as a few users reported problems when applying it. We are working on this & SP7 will be available soon. Thanks for your feedback & continued patronage. Regards, Aravind
Your software
Hello, I run a service and support company for Law Firms. My business has not been growing as I would have like, mainly because i have not marketed myself. I want to start heading in that direction, I have been observing my work habits and what makes me a good technician at work vs running my own business. Beside work habits that have to be changed and organizational skills that have to be honed, one thing I noticed is I tend to follow up with customers (the end users at work in this case) more often
Request due date
Is there any way for user to set the due date for the request.
Problem Importing Requestors from CSV file
Hi When I try to import a list of users from a CSV file on Service Desk 4.1 the following error appears after selecting the fields to import when we click on the "import now" button: HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Array index out of range: 13 org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
Cannot view ServiceDesk
Running RHE 3. Installed ServiceDesk via console on same server running Opmanager. Installation went fine. Started ServiceDesk just fine and it says to goto http://localhost:8080. Well of course i replaced localhost with the IP address of server and I get page cannot be found. Any help would greatly be appreciated.
Request ID's
We are currently reviewing Managed Engine Service Desk. So far we have liked what we have seen. I do have a question about the Request ID's. We would like to able to track how many calls we do in a year. Is there a way to reset Request ID at the end of the year or put a identifier for the year in front of the ID number?
AD Import .. passwords ?
Did the AD Import it found all my users/email etc .. but no user can "login" always says password invalid ?
Email Set up
Having Issues setting up notify. I created a new email account called Helpdesk@theChilli.co.uk and set up accordingly. The info required to do this seem clear and simple and I'm sure it's correct. However when I send an email to the tech for example it fails? The only thing i can think of is that this email provider require securety on smtp. I normally have to put auth.smtp.1and1.co.uk to get my local email to work and then check the secure box. Would this cause a problem with SD + set up? thanks
Time tracking
Can you track the time for each request so that a report can be created for billing purposes?
Error while installing ServiceDesk Service
Hi, Can anyone solve my issue? I had downloaded the trial version and intended to use it in my organisation. After I had downloaded, I did a installation and before installation completed, I got this error. Can anyone help me up in resolving this issue so that I can try on the trial version. thank you. REX
Error while installing ServiceDesk Service
Hi, I had this problem when I install this trial version on the desktop(Windows XP Pro). I'm not sure if I can install on this O/S, coz I'm doing this for testing. If I can't, can u please advice on the right hardware & O/S? Thank you.
PO Numbering Request for Future Version
I understand that the PO system must start at 1 for this version, but we use our initials, the date and time for PO numbers and would like to have Service Desk automatically generate these for us; i.e. xxx08232005130547 Will we be able to specify the format for the PO in future releases?
competition to this program
hi everyone: I really find this program the best around for helpdesk related stuff, but i don't know much about the competition though. what programs (it doesn't matter how good or bad they are) apart of servicedesk plus are available? thanks
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