4109 and 4110
I have a problem with the restore, and I saw, the version on my server is 4109 but I cannot dowload from your site a installer for this version, the only one I found is version 4.1 4110, I think that's why my restore doesn't work Thank
Restore
I'm planning to change my server and i'm doing some test before to transfer Service Desk and i'm using all of you procedure and it's work fine to do the backup, I have no error message but he creat a very small backup file, around 700k. And When I try to Restore on another machine test, the restore work fine but I have no Data and config on the new test machine. I really don't understand what i'm doing wrong ???? Thanks for you support and you have a really good product, good work.
Scanned Software
I have an instance whereby a piece of software is not being included in the scan of a particular machine. It shows up in the add/remove programs and has shown up on other machines. Does anyone know what the criteria is to have software show up in the scanned software inventory?
PO Orders / Backdated
I would like to backdate PO's to ealier in the year, although i see this was ment to be a feature in the new release when i try it reminds me PO's can only be of current or future date. any ideas Cheers Shane :twisted:
Reply to Email
When a requester emails a reply to an email the technician the Service Desk sends an email to the technician stating the request has been updated. The problem is that it does not email the correct technician. The technician that gets the General requests gets all of the update notifications. e.g. I have requests from Hardware category. I email requester. Requester emails back. I do NOT receive notification they have responded - the technician dealing with GENERAL requests gets the notification the
Service Desk and Server 2003 SP1
Is Service Desk Plus validated under Windows 2003 SP1? Regards Paul
ServiceDesk Causing CPU to go 100%
I have sent below mail/s to support@servicedesksupport.com on last thurshday and again on friday - still I havent got any response .... =============================================== Dtd: 10/6/05 Hello: We are using latest version of ServiceDesk with latest Service Pack (SP10). Since yesterday or so, Service Desk Plus is totally unusable. The CPU usage on server rises to 100%. Specifically the process mysqld-nt.exe show 99% or above all the time and the web client basically is totally unresponsive.
Cant login after incorrect AD settings
Hi, One of the admins supplied incorrect AD settings and selected AD authentication and now no one can log in. How can I fix this? Is there someway to get to the system? Thanks.
Computers in domain
Hi! When I do an inventory, a got the following message from some computers. Connection to Telnet Service in the workstation failed. I discover about 90% of all the computers in the domain. Is their something else I can do? Best Regards Daniel
Are Service Paks Cumulative?
If I installed service pack 10 do I need to install other service packs or is it cumulative?
Bug: File Attachments with "&"s in their name
Had an incident where a user attached a file named "M&M.doc" to a request. Unfortunately when you try to view this attachment the "&" in the name messes up the argument list that you pass to the FileDownload.jsp. For example: http://SERVERNAME/workorder/FileDownload.jsp?FILENAME=M&M.doc&module=Request&ID=7857 This causes FileDownload.jsp to search for the filename "M". Now I agree that users shouldn't be putting in "&"s into their filenames, but maybe a parser should be added to compensate for it
Scanned software counts
I have several instances whereby the installed count does not match what is displayed when you click on the hyperlink for that piece of software. For example I have an installed count of 2 and only shows 1 machine as having it installed. Has anyone seen this behavior?
category
once we have created categories and actively using the software is it possible to change a category and easily go back to reclassify some of the old tickets that were created under the "old" category? sounds confusing??? so am I but it's a question my boss wants to know...
Port 8080 occupied
I am trying to run the run.bat file, and it is telling me port 8080 is occupied. Can I run Service Desk on another port? Or, how do I check to see what is occupying port 8080?
From Trial to Licensed Version
We are currently running the demo but are in progress of buying the Licensed version. Will data and configuration settings we make now be carried over when we apply the license?
Service Desk does not start
The service desk does not start. I can't start this in control panel or desktop icon. I use windows 2003 std. Tks for help Thiago. thiago.moreira@-remove this-elkem.com
Mac OSX Support
Hi, Can ServiceDesk Plus be installed on OSX ? If not, are there plans to provide OSX versions? Thanks.
Request id number
Now we have finished testing and setting up you product I was wondering if there is any way to set the request id number back to 1?
Feature requests
Hello, Will it be ever possible to notify the technician if any update is received by e-mail from the user? Also to create a new status for requests such as waiting for external partner? Regards, TSzaniszlo
Feature Request
It would be helpful to be able to change the requestor on a ticket while in edit mode.
ODBC queries with MS Access and Excel
I am evaluating the ServiceDesk product and looking for the ability to link the database tables via MS Access in order to run joined reports with other SQL databases that support our operation. I am able to setup the ODBC connection, however all fields are displayed as #deleted. When linking to an excel sheet I am able to query the database, but all the date fields appear as non-date values. It is critical for this database to link with MS access for our reporting needs. Are there any resolutions
MySQL and SDP on different servers
Hi, Is it possible to put SDP on different server than MySQL ? How can I configure it ? Thanks in advance.
Asset and Workstation Import
Is the import/upload of asset and workstation information from the old database to the Manage Service Desk Plus already included in the list of new features? If not, when do you plan to release this feature? Thank you, Ami
Task Options disappear on requests after install of SP10
Hi, I just installed SP10. I had Version 4.1.0 Build 4108. I noticed after this install that the requests our technicians had already created prior to installing SP10 do not have the Task Options available when opening these requests. I also noticed that any previous requests that were closed do not have these options available. This is a big problem. I need some help on this. Now, I tried creating a new request and these task options came up fine for all new requests. The Task Options are on the
How to change JRE?
How I can change the JRE to my standalone installed J2SE? The JRE included in SD+ setup has some files missing.
Email Failure
Hi: I have the Following Problem: When I Receive an Email, from any Server Mail, and send the Confirmation to Requester, apear this error: "Hi. This is the qmail-send program at mail.jmtelcom.com.sv. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. : 200.12.232.5 failed after I sent the message. Remote host said: 552 Mail with no Date header not accepted here How I Can change this problem...???
Printing Purchase Order
Hi, I would like to ask about printing Purchase Order. When I press print, PO is printed but at the top I have line that says " AdventNet ManageEngine ServiceDesk Plus - Purchase Order Print Preview" and at the bottom http://ip:port/PurchaseOrder.do?...etc How can I remove these 2 lines?
Feature: Turn off Time to complete requests
We do not need to have requests completed by time. In other words, when a request is saved, the system simply adds 3 day, 5 days or whatever SLA setting is applied. We do not need the time factor. It causes problems where a user logs a request at 09:03 with a 3 day SLA. As far as we are concerned the request can be completed anytime up until the end of the 3rd business day - not by 09:03 of that morning. If we don't realise the time of the request it can become overdue. We would like an option to
SLA Violation report not right
The SLA Violation report shows request where the SLA was not violated - why? What is the criteria that determines if a SLA has been violated since I can't find any reason for the requests that are appearing on the report to be there. The report function is good, however on most reports the charts are truncated and squashed. Can a method be added to allow charts to size themselves correctly. Thanks in advance.
E-mail and scanning...no worky...
Trying out MESD, and love its promising functionality, but... E-mail configuration consistently fails to authenticate, every time. Network and Windows domain scans never authenticate. WMI and DCOM are all enabled. WMI queries are capable of being ran from both the MESD server and the workstation I use to access MESD via the web. But every time I scan a system that will respond in every other way/method, I get: FAILURE : Either access denied for the user or the remote DCOM option might be disabled
Service Desk Plus hangs on startup
Hello I am currently evaluating service desk (Free version) and everything so far has been great! Love the product. The power was cycled on the SD server without properly closing down service desk . The service desk starts as normal until it gets to the application layer starting..... and from there the SD hangs. I am able to shut down the SD application. I do have a backup from a few days ago however I would like to get the system back to its original state. Any ideas or suggestions? Thanks
Importing Employee ID from AD
From what field in the AD entry is the Employee ID imported. We found the other fields, but the ID field is not documented.
Extra Reporting
Has anyone any suggestions on the best reporting software to use with ServiceDesk Plus I have a need to create standard weekly / month reports plus any adhoc reports? thanks
upgraded to the latest service pack 10 and cannot email now.
After upgrading the Helpdesk with Service pack 10, Notification emails are failing and only sms is working.
Possible to customise the login page
Is it possible to customise the login page, we are looking to make SD+ the default page for all our users where currently we use google as our homepage. If we make SD our homepage is it possible to customise the login page that it also can contain links to www.google.com and our corporate intranet page http:xxxx.net at the bottom of the login page Thanks Saleem
importing tickets
Hello... we are trying to import all our old tickets from another database... it's possible for us to email these tickets to ServiceDesk, but the requestor name comes up as "test"... is there a way to change this?
Error adding licenses
Hi there, Currently I'm evaluating your fine product but I stumbled upon an error. I wanted to ad licenses for a software asset and get the msg: Failure: exception while adding licenses for the software. Please report the problem to the system administrator, with the error code - 1128495556343 Am I doing something wrong, or is this a known "feature" ? Can't wait for your next patch
Feature Request
I would like to be able to select a requester and see all the assets that are associated with that person. I would also like to be able to attach assts to that person from the requester screen. Also If a machine is added under inventory I would like for it to be automatically added as an asset instead of having to manually enter all the data in for the machine. At the least their should be a toggle to add it as an asset
Change title of servicedesk page
Is it possible to change the title: <title>AdventNet ManageEngine ServiceDesk Plus</title> into something else? I like to add my companyname thnx in advance
Active Directory Import - Timing Out
We have been testing ServiceDesk Plus in one of our test labs and have had quite a bit of success. Today we graduated SDP to our production environment and started the configuration on our Active Directory (AD) and the initial steps for importing the requestors from AD is failing. I have entered the host name in multiple formats after reading some of the posts in this forum, however we are frozen on the screen which says: "Connecting to Active Directory Server..." Just to make sure the authentication
Next Page