service desk hangs
I installed service desk plus on a dell 2450 running 2000 server every time start the app I get an error message in the wrapper log. isServerAlreadyRunning false while testing http://localhost:8080 server hangs. anyone ever see this?
Download issue for dowloads from month of October
Hi All, Due to issues in licensing of the product, there were some installation problems for the downloads that were made from October 01, 2005. The various scenarios that will be noticed due to this licensing issue are: 1. On windows installation, the installation will hang at the Application Layer started step or if you have tried starting the application using the run.bat file on a command prompt from the bin directory, then the License Agreement file will be displayed and you will be asked to
Latest SD+ not installing
We have exactly the same problem as the other SD+ users. We have downloaded the trial period. Then proceeded to install the latest version, on running Windows 2003 Server web Edition with SP1 installed. During the ServiceDesk installation process about 90% the blue bar hangs (Application layer) right below the T in Advent . We've installed this on another machine with Windows XP SP2 running to see if it was something with Windows 2003; however, the same thing happens. Dear support@servicedeskplus.com:
Bug Found with Solutions
If you create a solution with keywords "network,printer" and add it to the list, you can search on network and on printer. If you then modify that solution to have keywords "network,printer,paper" you can not search on paper. In short, the bug is that if you "modify" an existing solutions keywords the search database does NOT update.
SP10 Not Installing
We just purchased several apps from you after reviewing them for the trial period. At the time we were running a different build than the current release that is currently available. What we did was do a complete reinstall of the machine and OS, then proceeded to install the latest version available for download. We are running Windows 2003 Server Standard Edition with SP1 installed. When we install the ServiceDesk then start the process up the blue bar hangs right below the T in Advent. We've installed
Firefox and IE difference
Hello, Attached is an image of the conversation area of an open request. In Internet Explorer it looks great. But in Firefox 1.07 it's sized incorrectly. This is on Windows XP SP2. This is consistent on several different computers at our office. So, it's not just one PC or a intermittent problem. The attachment is a cut and paste of both IE and Firefox conversation areas in one jpg. Thanks, -Russ
New Feature Request(s)
#1) The ability to "sort" requests by the various fields, i.e. requestor, due by. I am surprised I can not just click the field and have it sorted ? #2) I think this is a bug but it may be working "as intended" I have SDP4.1R10 set to notify technicans via email when a new request is added. However when i add a task none of us get an email. When i assign the task we do get emails .. Does the "notify technicians" notification ONLY work if the request is automaticaly assigned by SDP ?
Purchasing feature
I have been using SD+ for a 2 months now and on the whole its pretty much what we want and the update list and support is great. I have a request regarding the purchasing feature. Would it be possible to part-recieve items, not all items purchased on one PO number arrive to us on the same day. Also from a invoice checking point of view we would like the purchase order not to be closed after items have been recieved but only when suppliers invoices are sent. For example a feature which will allow
Roaming Users
I wrote on this forum a few months ago about roaming users: http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002657813. Has anything been done about adding this feature into the system? I still think it would be great to have this as I know technicians can choose whatever WS they want with a ticket and I'd like that any user how doesn't have a WS associated with them to be able to do the same. Thanx
Barcode Readers and compatability
We have just started using ServiceDesk Plus, and I have the situation where my office has over 300 workstations, all with Asset tags and bar codes. 1) Can I get a portable barcode reader to read these barcodes? if so whats the recommended make and model? 2) If I get a barcode reader how does that data then get transferred into the software database? Can anyone help me with these questions? Help would be very much appreciate.
Email suggestions
Hello, We frequently use the "E-Mail Requester" button on open requests, but have the following questions. 1) Is it possible to notify a technician that a requester has submitted an email which has been automatically added to an open ticket? For example, we will email a requester asking for more info and they will respond to the email. This may be a bug or a configuration problem on our end, but it appears that an email notification goes to the technician who the "Default Category" is assigned to
Domain Scan
When scanning another domain at another location it has returned a list of IP addresses but no details and one correct scan returning all details of the PDC server? The domains are trusted both running AD mixed equipment of W2K, XP and Server 2000, 2003 Also getting No response received from workstation. Probably the workstation might be switched off or does not exist. but it is known to be on and working?
Win9x Inventory
Please can anyone help me with the "Inventory Scanning" of win 98 machine??? 1)I have installed WMI from microsoft.com. 2)I have installed DCom from microsoft.com. 3)In registry "local machine\software\microsoft\ole\" i have enabled remote access of Dcom. Still Win98 machines in my network cannot be scanned(I have tried on 3 win98 systems). I can however scan Winxp and win2000 machines. Its working perfectly fine on these operating systems. Please help me immediately i need to implement it!
broken backgroung images
In ServiceDesk Plus v4.1.0 bn4109 on my "Requests" tab the images "filterbg.gif" and "wo_view_bg.gif" are broken. I have attached a screenshot. When I resize the window to about half its size the images appear correctly. Changing screen resolutions and color displays does not solve the problem.
Mail icon is not lit green
Mail icon is not lit green on the Request tab when mails have be sent to requester after ServicePack 10 update applied. How can this issue be fixed? Mid-Michnet Support Team support@mid-michnet.com
Ports used by invenory scanner
Could you tell me what ports are used by this to perform inventory. I currently have laptop users who have a firewall installed for when they travel, but I want to be able to scan their laptop.
SDP doen's start
Hi all! After installing SDP under linux I try to load the SDP and get the following error: "java.io.IOException: Cannot allocate memory". Anyone know why this is happening? Nicol�s.
Technicien groups through AD
Will it be possible to create just a group in AD and assign (eg: 5 licenses for 5 user) instead of having to create a new login for each Technician. Then "automatic logon on intranet zone" option could be added and make life alot easier.
Service Desk Plus
Is there any way to setup support groups? For example, we have three groups of IT staff, desktop, applications and infrastructure; if a call is logged by helpdesk for say, the applications team, is there any way of having technicians setup so they can view calls in that group (aswell as there own)? I just want to segregate the calls so we all don�t just look at a big pool of calls. If a call can be logged and at that point be assigned to a specific group, and an email is then sent to all members
Failure while saving technician details
I have recently installed the trial version of ME ServiceDesk Plus. I am using the AD to import my requestors, but I need some of those requestors to be technicians. When I attempt to add/save the technician it give me an error (code: 1127837025987. If anyone could help me get this setup properly I would greatly appreicate it. Suzanne
Additional Field appear in email sent out
hi i am kelvin, I just want to ask, if i add additional fields in the new request, when i forward to others people. My additional fields information cannot be seen in the email that i forward to others. So how to solve this problems. Thanks...
Using Rich Text in resolutions?
I have had several requests to add clickable URL's and Hyperlinks to the resolution documents. Is this possible?
Whitch version is the next release?
4.2 or 5.0? with regards. caoyiran
Room View
Hi, I was wondering if some time in the futur we will be able to add assets to rooms and maybe some sort of floor plan.
Incoming Email fetching
Is there a way to avoid ServiceDesk cleaning out the fetched email acccount? Right now I have it monitoring helpdesk@domain.com and each time it fetches it deletes the item from the mailbox. This wouldn't be an issue but we are a unified messaging environment and our Exchange message store is also our voice mail message store. So...unless we check voice mail within that minute between SDP fetch it deletes that voice mail and creates a ticket with a .wav attachment. Please let me know what I can do
Big Bug -- I was just assigned every ticket in the system
I clicked on the check box under the "unassigned" ticket view, and clicked pickup. Every ticket that had ever been opened, even if it was already closed, was assigned to me. This is a real pain to try to re-assign all the open tickets. Even worse, we rely heavily on reporting. Our reports now say that I have closed every ticket ever open. This is not good.
SP 10 Released (Servicedesk Plus Build 4109)
Hi All, Thanks for your continued interest in ServiceDesk Plus. We are glad to announce the availability of Service Pack 10 of SDP. It is available for download at: http://manageengine.adventnet.com/products/service-desk/service-packs.html We strongly recommend that you take a back up before applying the SP. This Service Pack can be applied over any build above build number 4102 of SDP. If you are not over the 4102 build, please apply the Upgrade Pack as mentioned in the above link. Also, please
Adding a new Vendor problem
When adding a new vendor, the 1st line of address allows about 25 charecters, but once saved it cuts it down to about 12 charecters. Could this be fixed in an update or are we doing something wrong? Thanks Dunk
Scheduled Start and Stop of SD+
Is it possible to use Windows Scheduler to Start and Stop SD+? I have tried using the Run.bat and Shutdown.bat files but these require user intervention with a "Press a key to continue" message. Is there a switch I can use to ignore this? Reason we wish to do this, is the server it is on can't be backed up correctly because there are files in use (SD+) so we need to stop it during the backup. Thanks in advance Dunk
Purchase order suggestions
SP10 has fixed the rounding problems on purchase orders which is great. Now that I can use purchase orders I was wondering if the following PO features were on the road map: 1) Ability to use our own PO numbering system 2) Ability to enter historical PO's (I get an error if the required by date is less than the current date) 3) Additional Sales Tax fields (in Ontario, Canada we need to show GST and PST as separate line items) 4) Sort the vendor dropdown (I would suggest that most if not all dropdowns
Servicedesk plus: Networkscan ping
Hi, I try to install the Trial Version of ServiceDeskplus on a Debian system (testing). The server starts and I can log in. But when I try to scan a network it fails. It cant ping any reachabel machine. But from the console I can do so. Installed is the iputils-ping package. In the serverout0.log I find the lines about not reaching the different hosts: For example 192.168.0.17. It is reachable with a ping from the console. [22:05:52:841]|[09-23-2005]|[com.adventnet.servicedesk.asset.discovery.NetworkDiscoveryThread]|[INFO]|[31]|:
Multiple Database
Hi, I am eveluating the software and am very pleased with its functionality. I've also evaluated other softwares and one option that has been very interesting is the fact of being able to have multiple databases.Meaning, one for internal helpdesk and one for external helpdesk (ei: software support). Will this be an option available in a futur release??? Thanks. John
A Machine Belongs To WHICH User?
I've gone through my collected inventory, assigned 400 machines to 400 users. A support call comes in, i input this support request and then view the request details. Why can't there be a link on this page linking to the requesters machine(s)???? I assumed there would be one due to it being such an obvious requirement, is there one?...am i missing it?
Information in Reports
How are the Requests Closed Summary by Date by Technician and the Closed Requests by Technician created? How and where is the info pulled from? I would have thought that both reports would show the same total number of closed calls for a selected date range but they don't. The Closed Requests by Technician seem to always leave closed cases off. For example, I've closed a total of 8 calls today according to the Summary report but only closed 6 cases according to the Closed Request report. Why are
"error unpacking files" in ServiceDesk Pro 10 inst
W2K Server SP4 dual-Pentium Pro 200 320MB with 150MB Physical and 1.3GB Virtual free mem C: = 2.4GB, 340MB free E: = 6.2GB, 2.4GB free F: = 4.2GB, 2.7GB free 1MB Trident that won't go over 16 colors at 800x600, so this may all be moot... Trying to install SP (newest from today's download) after successfully installing OPManager 5.6, and it fails Error "Error unpacking files", with nothing specific shown. I can believe the server is too old for ServiceDesk, but OPManager installed OK. Contents of
Unix Support
Hi , How can i scan the Unix systems having multiple flavours like Linux, AIX & ..... in Service Desk 4.1.0
Serialnumber
Hello all, is it possible to register the serial numbers of the connected LCD-Monitors of all the workstations in a company? If so, how long could it be. How many positions long could be the serial number. This is very important, because the serial number of many of my used TFT-monitors is 22 positions long. Your answer is highly appreciated. Thank you and many regards.
Automation of assett scanning
Is there a way to automate the scanning process other than just a scheduled scan? Something in a login script or of the sort? This would be great.
User self login email format
is there anyway to edit the text in the email that is sent when you mail a user their self service login details many thanks
Unassigned Requests
In SD+ when there are unassigned request they are not on immediate view, you have to go to "All Open Requests" and trawl through and hunt for them. Would it be possible for them to be linked into each of our technician's open items. So a technician in "My open Requests" can view the unnassigned ones there too. Either that, or on the open requests screen, be able to view individual users requests instead of having to go into reports for it. Hope that makes sense! Thanks Dunk
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