add attachements to existing jobs
Hello I was wondering if there is a way of attaching files to open jobs. I have looked at adding attachments through the add notes screen. Screen shots are not always available at time of logging the job and it would be really handy if we could have the ability to do this after a job is oppened. cheers.
Can you Email KB articles?
Does this work?
SQL Server
Can you tell me if SD+ 5 now runs on SQL server. I know you where working towards this a couple of months ago but have seen no mention of this... Thanks
Modify Inventory Assignment
Was wondering how to modify the list of departments shown under the Assigned To category under the Inventory feature. Appears to be multiple listings of departments showing when assigning scanned systems.
More departmental control
Feature request to be able to have more departmental control in V5. Specifically: 1. Departmental Announcements - Announcements can be assigned to a specific department so when the user logs in, they do not see items that do not pertain to them. An "All Department" announcement would also be needed. 2. Managers - Assign a user as a department manager. This user would be able to view all requests from their department only in the user portal. 3. Departmental Solutions - Like announcements, the ability
AD intergration
Hi, I was wondering if you were ever going to think of implementing some sort of interoperability between SD+ and AD meaning you would be able to update all user info via SD+ and it would reflect in AD and vice versa. Maybe ADSI scripting would help you guys. Hope this is a useful suggestions to you guys. Best of luck and thanks for the great work.
Contract - Unable to view attachment
I have attached a PDF document to a contract in SD5. When I try and view it Adobe gives me an error that the file does not exist. The URL path is http://<sd+>:8080/workorder/FileDownload.jsp?FILENAME=ted.pdf&module=Contract&ID=1 Damian
Service Desk integration with O.M. in DMZ
Hi, I would like to run with Service Desk in my DMZ so my remote users can access it to create tickets etc. But I would like to integrate it with OPManager which sits inside my network, because a firewall separates both and I don't want to open up ports into my network how can I do this? Here's my network Internet | Firewall | Service Desk (DMZ) | Firewall | OPManager (My Network) thanks Dave
Cannot add the link for OpManager in SD+ 5
I have upgraded the SD+ to v5, but I cannot found the Add-On page which mentioned in v4's manual. and I cannot configure OpManger 5.6 to connect SD+ v5. I have checked the server IP, username & Password for a few times already. The error message as below: "Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high." Thanks & Regards, Elton
Does SD+ work with Lotus Notes
I'm evaluating SD+ at the moment. Can you tell me how I incorporate Lotus Notes within the mail settings. thanks
Reports - Sub Categories
Would it be possible to show the full sub category path in reports. Example: we have a category [ Software ] sub category [ Trial ]. When we produce the report only Trial is shown as the category which is not stricly correct. Rgds Damian
Big problem with technicans
Hi i cant add techniancs into Servicedesk 5 i only get this error message FAILURE : Error while saving the Technician Details. Please report the problem to the system administrator, with the Error Code - 1.132.915.324.883. X i have tried to change the cos. /F
Add Notes
It would be really great if we could add attachments to notes on a requests. We tend to use the notes as on going update of the request. Sometime I need to pass information to the requester of the technician involved and this would be and ideal way of sending those details. Any chance you could add this to your evergrowing list... many thanks
How to scan child level OU in AD
Hi, My organization has forest level AD. In that we have tree with region name and OU with country name and then we have OU with unit level. But when I mention my regional level OU it only display the object belongs to it. It doesnot so the Child OU. When I try to scan by giving child OU it gives error. "General faliure while perfoming action" Thanks with regards, Umesh Sharma
Problem with technicans
I have problem to add login details f�r technicans, when i check the box i get a script error /Fredrik
Ou domain scan fails with general failure error
When I try to scan computers from domain, I get general failure error in domain scan wizard. This error is present when I put domain controller name in settings page. Account is Administrator account with all rights. If I don't put DC name, I will get list of all computers without any problem, the domain wizard will not even start. This is a great problem, as I was waiting eagerly for a possibility to choose OU's as our domain is composed of three different companys, and I don't want to scan their
Backup & Restore
Hi, I'm in evaluating the product for my organization, though application seems to be very mature and performance is too good. I've only concern if my machine get crash and as per provided tool , i've the backup ( Dat file), how can i use back the same old setting with my newly installed computer. In otherwords how the backup and restore works for this system. Thanks, AB
v5. Summary Reports
For testing I had made 2 requests today. From me to me. Both have closed status. All reports from "summary reports" section shows ... nothing... Table view is correct. Rows is correst, columns is correct, but each data cell shows "-". All other reports works fine.
v5. Internationalization bugs
1. Import form AD shows ??????? signs 2. If I translate something to my langauage and make Backup and Restore, all my translations will be as ???????? :) 3. In Request I can't choose Due Date. All months names in my language. When I trying to choose Due Date it's shows in English and after saving contain nothing :(
Does ServiceDesk support DNN (Dotnet Nuke)
Hi, Would like to connect user accounts to my current customer-list wich is already stored on SQL database, this is for external support. Does your application support Dotnet Nuke? Regards, Huge fan from Nordic
Currently running SD4 and want to restore to 5....?:
We are running SD4 and are wondering if we downloaded 5 and restored a SD4 backup would that import our history and settings? Just trying to find workarounds while the SD5 upgrade is being developed. I am also curious if we can contract you for custom features like password reset from the client login..ex.. Thanks again, Robert Giannini IT Director 954-255-1757 x 200 www.Giaspace.com www.Giaspace.com/store :?:
How do you you access the program from a workstation?
This is a silly question, but forgive me as I am not used to web based applications. I have installed the trial version and am extremely impressed with the product. So much so that we are purchasing it in the next week or so. My problem is that I have installed the application onto one of my Windows 2003 servers and it runs perfect on the server. If I try and access it from a workstation it gives me the login screen but then comes up with HTTP Status 400 - Invalid path /homepage was requested I know
unable to view mysql tables
Hi, As i was thinking build another application using the data that resides in the current mysql database (which in my case is this path C:\AdventNet\ME\ServiceDesk\mysql\data\) in SD+ I have been trying to view the tables inside but it always says fields not found.. anyone know where the data is stored?
Technicians as Administrator
Hello everybody, Could someone tell me what the follow error message means? "FAILURE : Error while saving the Technician Details. Please report the problem to the system administrator, with the Error Code - 1.132.919.984.285." The error is displayed when I try to add a technician in administrator role. Thanks a lot
v5. Purchase order and Assets. Bug or feature ?
Create PO. Then Receive Items. Then click "Associated Assets" and delete any Assets from this PO. After that PO's filed "Received Quantity" the same as before. Another words, when I am deleting associated asset, its not decrease received qty. Bug or feature ?
Migrating ServiceDesk+ to a new server
Hi all. I need to move my copy of service desk from one server to another because we are currently buying shiny new servers and creating a new domain. I have tried installing the original setup file on the new server the overwriting the files with the old files from the old server and this didn't work. Can anybody shed some light on this for me please? Thanks Dunk
v5. Survey Template
Can you make editable template for survey mail notification ?
v.5.win. Problem with Technician - BUG
"Cost per hour" field. As I understand, the problem is the "Regional Settings" or something like that. When I erase comma in this field - saving is OK. When comma presents in this field a have a last two problems from this forum that I posted today.
The New Version 5
Hi, There am download verion 5 but this does not have the Spanish language . they said to me that this version already incorporated the internationalization but that is not thus.... when will be the Spanish version? Thanks
Software report per computer
Hi I've be looking at the demo, is there a way to customize a report that show's you a list of all the software installed on the machines? and is there also a way to show which pc's have cetain software installed on them in a report. Eg Which computers have Office 2000 Professional install Cheers Mick
v5. Custom Reports
Inventory module. I don't see Assets fields in dropdown menu. Is it true ? As I understand, you mean Workstations only in inventory module in custom reports. Yes?
How can I delete a Product ?
When I'm trying to delete a product I got this warning "FAILURE : Product is being used by a module. Hence cannot delete it." I guess it's something related to relationship integrity but is anybody has a solution? Many thanks.
Surveys sent out using internal IP and not public URL...
Hello there, I have set the public URL to "helpdesk.domain.com" but the surveys get sent out to dozens of outside requestors in the form of "192.168.0.XX" which means those on the outside of our LAN cannot submit their survey responses. I wonder why it is asking for the public URL if it's not used? P.S. Your product is awesome! I spent over two weeks searching for a Windows service-based helpdesk product, including PHP and Perl scripts using MySQL, and NONE worked as easily or as full-featured as
Report- all request by department
I have changed some users from dept A to dept B. When I generate the report from the old requests, it is still showing as dept A. Is it a problem?
SD+ v5. Can't add new technician
"Add new Technician". Press "save" button. SD+ can't save and shows HTML-code fragment in browser.
Import users from specific OU
Hi Could you clarify whether the option to import users from a specific OU in active directory imports just the users in the specified OU or if sub-OU's are included? If that's the case, is it possible to ensure that it's just the base OU that's imported and not any sub-OU's ? Many thanks Jim Mills Bluestone plc
Printers for service Desk
Would it be possible in a later release to have a part of the network scan/ domain scan to detect printers. Because we use our purchase system for ink cartridges we want to be able to assign the ink to a printer. The only way we can do this at the mo is by making a new workstation naming it a printer. Regards, Ross
Love the software - Quick user question/Suggestion
When a new user sends a request and they are not in the Requester list they automatically get added with their login as their email address. This is great except the password associated never gets sent to them. Can this be setup somehow?
exporting all workstations
Hello... is there a way to export the entire workstation list... and somehow have the Gateway IP address show so I can tell which branch the workstation is located in? Thanks!
Interface translation
Good time of a day. Can i translate SD+ interface in to different language? Mail customisation and international support - are great deals, but in my company English is not primary language and some users not understand how use SD+. It would be wonderful, if I can translate every word in UI, all texts, tips and etc. Thank U. Sorry for my english. Best regards, Alan Moel
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