Bug ? Amending a task
From the home page if someone goes in and amends an existing taks they can change the text, but when they save the box goes blank and nothing happens. Damian
SD+ does not allow anyone to login
SD+ up and running for two weeks. Performed AD import and turned on integration. Everything working OK. Tried to login to day and receive error when using the admin login: Username or Password Incorrect Also receive the same error when trying to login using my AD login name and password. Is there any way to backdoor the application to "reset" the security? Thanks Matt Jackson, WY
v.5. Adding Vendor
Add new Vendor, then press "View List" and press "Add new Vendor". In this case system will return you to edit mode for last edited vendor.
SD5 Can't Import Computers from windows domain
When I try to scan our windows 2003 domain all i get is the default containers I can not see any of our OUs and hence can't import any of the PC in the domain. I have the same issue importing users from the AD. Any Ideas? David
Internationalization?
How exactly does te internationalization work? We expected we would be able to translate menu's and so on into our native language (Dutch)? Is this possible or did we misunderstand?
SD5 - Trial unable to start on SUSE Linux server
Whenever I try and start I get a MYSQL Failed to start. I have amended the ports from 33366 to 33333 in the startDB, stopDB abd mysql xml file as per a previous post. I have noticed the following error in a log file:- default/deploy/jmx-console.war/| [12:12:49:362]|[11-23-2005]|[SYSOUT]|[INFO]|[10]|: [JBOSS] URLDeploymentScanner: Incomplete Deployment listing: MBeans waiting for other MBeans: ObjectName: adventnet.deployment:type=ServicesDeployer state: CREATED I Depend On: jboss.system:service=MainDeployer
v.5. Yet another Technician problem
Editing technitian details. When I check on "Enable Login for this Technician" checkbox, roles shows bottom at the screen and after 0.5 seconds all blinks once and refreshes, but with blank configuration screen. Only this signs presents: Users - Technicians Technician List [ Add New Technician ] That's all. :)
Custom logo
Hi! I try to change logo's. But then I load my logo's (on Settings page) and choose this logo's - logon page logo changed, but in header still standart logo. I try to view it on few computers, try to clean browser cache. Can U help me resolve this bug?
Domain scanning in a Linux environment
Are there any plans to allow domain scanning for workstations and requestors when running the Linux version of SD+ ? Damian
Display Requester's Name in Russian
I inserted Requesters from Active Directory but it couldnt display in Russian Language . Pls give me answer for this , thank alot Link here : http://n.1asphost.com/dakuchaevxx/Untitled-1.jpg
inserting attachments to assets and resolutions/notes
Is there a way to attach files to assets (for example a picture of the asset... or documentation). Also, after someone sends in a request, is there a way for the technician to attach a file to it (either in the notes or resolution parts of the request). Sorry for all these questions, but they'd really help us out.
AD Intgegration fails
Unable to import users from AD. Unable to switch to use AD authentication. Import window Pop-up shows and main screen reverts to another config setting in the setup process and error message is displayed saying AD import fails. Problem didn't exist when initially installing to test server. Test server is no more, invoking fresh install on new server. Admin account in domain is present. Admin account was used from test version with no issues.
domain scan settings
Both the local and the remote domains seem to be failing. With version 4 after some fighting with firewall settings and domain policies we had managed to get the scan to work. Now with version 5 the domain scan is failing again, with the same error. I scanned our local domain and it came up with the domain listing and containers to scan. The scan returned only the servers (2) and gave an error on the work stations (the "computer may be turned off..." error). Scanning a domain outside the local subnet
When will v5 of ServiceDesk be made available to d/load?
Hi, Appreciate that there's an online demo to evaluate the features but when will v5 be made available for download please? The previous postings indicated it would be by 15th but instead an online demo was put up? People are waiting to try the new version and features themselves....please can you upload the install and let us look at it ourselves? Thanks SteveX2
remote DCOM
"Either access denied for the user or the remote DCOM option might be disabled in the workstation. " I got This message when i try to scan some machines over Domain. Please Provide help to resolved the problem. Thanks Naveen Kumar
Will ServiceDesk 5 support SQL 2000 and SQL 2005 Databases
Will ServiceDesk 5 support SQL 2000 and SQL 2005 Databases instead of mySQL databases? This would be nice. PTD Tech Support
Moving to AD auth and back again
If we start to use AD auth after using SD+ auth, does SD+ retain the users passwords should we later return to SD+ auth, or does it loose them. Also, the SD+ "admin" user is not connected to the administrator account in AD - which user account does the SD+ "admin" user relate to in AD? Thanks.
Feature request : Survey url in rquest
I was talking to my Manager about the way the user survey works and he did not like it, I think because we do not want to send autoamted emails to our end users about stuff that they might not be interested, in as it will irritate some of them. We would like to have the option to embed the survey url in the request so that when the user looks at his completed or ongoing requests he can choose to fill in the survey or not for each individual request. Is this attractive to anyone else ? John Belshaw
service desk plus connecting with other adventnet software
Hi, are there any plans to incorporate several of your softwares into one single interface/database? For example; Service desk plus, OpManager and PatchQuest. This would be a neat feature as jumping from one page to the other makes it quite tedious to get full information on systems. Thanks again.
demo query
Hi, could you just tell me if the demo version currently running, is a true reflection of the new release? I ask because i have been desperately awaiting this release for the ability to do proper audit reports for hardware and software (using the custom reports module), and although i see there is the ability to create custom reports, only a limited amount of data is selectable in the module (no software, no detailed hardware etc) Thanks
Plz resolve my problem
I am again posting this coz this was not replied by the support guys. Plz reply this time ............. I was trying to install SD+ but unfortunatly it does not start at all, I browsed the forum but could not find anything. I think there is some error in the JVM or smthng. I tried starting the program through GUI as well as command line mode also but the program does not start. Plz suggest what should I do ?? My machine runs windows 2000 advanced server, with 256 MB RAM My WRAPPER.Log file is as
Feature Request: Multiple Requestors
Is there a way to configure ServiceDesk to allow multiple requestors? Sometimes more than 1 person are affected by an issue, and it would be nice to allow additional people to be added to a ticket to view (and thus be notified of ticket updates).
Great software - Some issue
Hi! Thank you for your great software Service Helpdesk plus. I just wondering if is a possible to send e-mail to HelpDesk instead of logging in to HelpDesk and writing a request. Another issue It is a little bit irritated to put counter back every time you leave page. Is it possible to have it per default. Tex have it on 50 always even when I leave page. See bellow Showing 1-25 of 73 | First page Back | Show 50 per page One more Inventory - is it possible to scan service tags on workstations I hope
Firewall port
What ports does SD+ use for scanning PC's? I'm able to scan a PC with Symantec's firewall off on the targeted PC, but when it is on, the scan fails to pick up those computers. Any suggestions for which ports need opening?
Time Spent Field
The time spent field does not appear to be mandatory. Will this field be mandatory in the final release? I was under the impression that it would be, beside it doesn't for calculating or gauging billable hours if the field is never populated or required to be. Even the possibility to make the field mandatory would be helpful. Thanks, Robbi
Does ServiceDesk Support right to left?
Hi All, I want to translate the ServiceDesk to hebrew and i wonder to know if i can change the direction of web page to "right to left"? Kind Regards Arik
Email link to Request
Hi, I have taken a brief look at the SD 5 demo and am pleased to see the extra customisation for the request form and email templates. Can I request the inclusion of a hyperlink in the email templates customisation? This would enable user/technician to jump to a particular issue/request rather searching thru their requests... Thanks,
Allotting Requests
Hi Sometimes when I allot a request to a Technician, all the requests in the database, including closed and open calls in the database will be alloted to that technician. Now when I generate a report by technician for the last three months, I can see that each and every call is alloted to that particular technician, which is absolutely wrong. the only way I can reverse is going to each request and again reallot to the appropriate technician !!
Survey Trouble
We have set up a user survey with 4 questions. For some reason, it only shows questions 2,3 and 4. We've deleted the survey and re-entered the questions to no avail. Anyone have any suggestions?
Queue Monitor
Forgive me if this has been suggested before... IMHO, it would be useful to have a small client side app (system tray kinda thing) that would update the technician what is up their queue. Anyone else have an opinion? Suggestion?
SD+ Never finishes loading
When starting SD+ the progressbar gets about 90% along and then stops moving forever. What is the solution.
DCOM message when scanning workstation
Several of my computers have this message when I try to scan them using the 'scan now option' under workstations. FAILURE : Either access denied for the user or the remote DCOM option might be disabled in the workstation. I have ensured 'everyone' has full permissions on SCOMCNFG for Allow Access permission and Allow Launch Permission. Verified Connection-oriented TCP/IP is in the Protocols list. Even added the administrator id I created as local administrator to one of the boxes I am testing with.
url in solutoins
HI, I was wondering if there is any way to put a clickable link/url into a solution so that a requestor can open a document on \\server or on http:\\ site etc.. Thanks, Mark
Single Tech License Cost
Is it possible to purchase SD+ with a single tech license instead of a 2 tech license? If so what is the cost of the single tech version?
New Release
You keep telling us that there will be a new release, and when people ask, you tell them to go to the demo. Please let your users know when it is coming out!!!!
Can not add attachment to request once it has been issued
I can not add attachments to a request once it has been created, Shane :evil:
SP 12 Released (Servicedesk Plus Build 4112)
Hi All, Thanks for your continued interest in ServiceDesk Plus. We are glad to announce the availability of Service Pack 12 of SDP. It is available for download at: http://www.servicedeskplus.com/service-packs.html We strongly recommend that you take a back up before applying the SP. This Service Pack can be applied over any build above build number 4102 of SDP. If you are not over the 4102 build, please apply the Upgrade Pack as mentioned in the above link. Also, please ensure you have shut down
Doesn't Delete Software?
I checked a software program I wanted to remove from ServiceDesk and clicked Delete - but it didn't remove it? David.
Assigning Licenses?
Okay, I did a network scan and now I have hundreds of software programs and of course, ServiceDesk thinks they are all unlicensed. How do I create licenses for these programs? How do I tell ServiceDesk that we have 5 licenses for this program and then assign them? David.
Overall Management Report
How can I get an overall management report from ServiceDesk regarding productivity? I would like to know, in one report, how many request were received, how many were closed, and how many open tickets are in the queue for a given period. Not broken down by tech, or department, etc., that is nice, but what I mean is a rollup report for management. Something I can print out quickly when people wonder what we do all day long.
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