problem importing data from WIN to LINUX
I have SD5 build 5001 in Win2000 I make backup, but when i restore this backup in SD5 build 5001 in LINUX. Is a problem with tables name. :(
Add Request from Workstation
Hi, One thing I'd like to see is the ability to add a request right from the workstation screen and have it autmatically populate the request fields with the info from the workstation that you've added the request from. Thanks for your time, Josh
SLA and Business Rule Feature Request
If this has been requested already, I appologise. Now running version 5, it has become apparent that perhaps we should be able to assign a business rule to an escalation level so that several technicians could be notified or given actions taken when the SLA is broken. Regards, David.
How to change request status ...
Greetings How can i change request status for "onhold" or "inprogres" directly from request tab for many users at one time ?? (i know that there is the button , but it`s only for "close" status ) Regards
Various issues with Firefox 1.5
It seems that lot of stuff is broken with Firefox 1.5 with new version of SD. Same goes with Opmanager 6. There is persistent error with: The request sent by the client was syntactically incorrect (Invalid path /http://kgbermonitor:8090/WorkstationListViewAction was requested) for a lot of operations inside SD, here I wanted to delete 5 obsolete workstations and with Firefox it is impossible. Clearing cache and cookies do not help.
Calendar and reminder events
Hi when do you expect to have the calendar and reminder events available for servicedesk. Can we get a timeframe? Thanks.
Email Submission not working
We are unable to submit requests with the email function. The email are in the mailbox but servicedesk isn't pulling them to the client. We haven't changed anything lately except install ServiceDesk Plus 5001.
Suggestion
I was thinking that in the request view, you could add a column with the completed date since we already have created date and due date. :roll: Thanks
Sending notification fail
Hi all I am trying the version 5 of the help desk but when I try to send a mail, shows me the following mistake Sending notification fail
Is it possible for a department head to see outstanding jobs
Is it poosible to set up help desk to allow a requester who happens to be the department manager to see all requests for his / her department and not just the jobs logged by them? This is a pretty important feature for me. Cheers Damien
Reports - Export to PDF
I am exporting to PDF and the reports keep coming out in Portrait. These do not look good as text is carried across to the next lines. I would like these to be in Landscape. I have set the preferences in PDF Distiller to Landscape, but the report still comes out in Portrait. Can this be changed. I think the report production does need a lot of improvement. Damian
My ticket number is not a link! please help
My question is how can I make my "link to the request" a link. In my message template I have the $requestlink string added, but in the emails there is no link.
Attached files
HI I have problem with attachment files in solutions i only get the file was not found if its a *.doc or *.pdf file. I have upgrade to build 5001. Have someone a solution for this /iSMO
Upgrading to 5
Has anyone encountered (and corrected) the following error when trying to upgrade 4.1 to 5? The pre invocation class returns a constant that is not supported. I just did a clean reinstall of 4.1, and I am trying to upgrade to 5. I put the ppm file in the home directory. I also added the zip file that had the ppm file in it in the same home directory (as instructed). It doesn't seem to be working. Please help.
Asset Viewing & Reports
Will it be possible in a future release to view/search assets by their Asset Name or Allocated to user ie by clicking on the top sort field to view by assigned to user rather than at the moment having to drill down the list to find the item by item name. Also a report for Inventory control to show all assets in a department, we have many items allocated to stores or scrap and wish to run a report to show which items we have in stores etc. At the moment this is no possible or not easy to run. Lastly
Workstations assigned to Departments now viewed in Request
Hi, I dont know if I'm doing something wrong over this but this is the way I understand workstations assignment: If 1 or more workstation are assigned to a user then the user has this workstations available on the Request Page. This is working fine. If several workstations are assigned to a Department then a user from that Department should see all those workstations and should be able to select any. In previous versions of SD+ and also on the new version 5 and if the Show workstations associated
Notification email template
Hi I need to have the "Request - additional fields" to be included in the content variables. So that they will be shown in the email sent. How can I make some of the fields manatory? For example, Category.
Problem backing up 4.1 sp12
Having a bit of a problem ensuring i have a full backup before i upgrade to version 5. Keep getting a Heap error when i run the backup. Its creating a file but i cant be sure its complete. Any ideas?
Backup in 4.1 sp12 Failing
I'm trying to upgrade to version 5, and want to make sure i've got a full backup before beginning the process. the backup process creates a file but comes up with the error displays as follows... Any ideas? ... startTime 1135861880559 rootdir .. Directory where the backed up information will be placed is : ..\backup Please wait ! Backup in Progress..................... |destinationDir : . p:: backupFileName :BackUp_DEC29_2005_13_11 backup directory : ..\backup -Database username : root Database password
Request Form - how to make some fields mandatory
I want to ensure that the technician fill in those fields while creating a new request. Also, when closing a request, how to ensure that Resolution is entered.
Email Requester
Sending notification failed. This is what I get when I try to email a requestor or a tech. When I email myself there is not a problem. What am I missing. I have checked my mail server setting and they look fine. Come to think of it, I would not be able to email myself if they were not. I am so confused.
Scan only missing/new computers + recognize renamed ones
It's a pain having to scan the whole network when you know only 10-20 machines have been changed. Is there going to be a feature to scan only new found machines? Also I'm having a really hard time with machines that get renamed all of the static settings that I have for the machine have to be entered again which makes it really time consuming. Is there a plan to identified the renamed machines and give you the option to move everything to the newly found one? Again this two things are currently driving
Report Type
Is there a ready report that shows requests closed date by created date?
Move SD+ to new server
I was evaluating SD+ and installed it on a fairly old server (dual P3-550 with WinNT), and would now like to move it over to newer hardware (dual P4 2.8G, Win2003). What is the best way to do this? Is there a FAQ on this anywhere? Thanks, Rushin
change request status
How do I change a request's onHold status to open? And how do I change a closed status to open? I feel like I'm missing something here. Thanks, Amy
Delete solution
Maybe I can't use my eyes but I don't find a delete-button or similar to delete an obsolet solution! there's only an edit-button and the options to manage the topics, but no delete?! can somebody point me to this?
Server Access for 7 Technicians
I am currently testing the Service Desk v.5 product and need to know the best way to set it up on our server. I set it up on the default port of 8080 on one of the servers, and we may have up to 7 technicians in our group. But Windows Server O/S only allows 2 people to login remotely to the server. How can we avoid this issue? I just tried it to verify. Thanks,
Log On to "Domain Name" permanent
Hi ! I don't like a new option where I need to choose If I want to log on to Domain or localy. Is it possible to change it somewhere. BR /Meli
Import Data from MS Access
Do you know if Service Desk + 5 is capable of importing records from an Access Database?
Check for Successful Backup?
I�m using the following batch file to do a backup cd c:\AdventNet\ME\ServiceDesk\bin call sd_service.bat -p call backupdata.bat call sd_service.bat �t The last lines of the output are Data Backup operation completed. Total time :-> 0 hrs 0 minutes 15 seconds Is it good enough for me to check the existence of �Data Backup operation completed� to confirm success or will there be an error to check for?
Table 'mysql.time_zone_leap_second'
Hi! i'm testing SDP5, starting service (please rename to ServiceDesk 5 :) not start with error: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com. :roll:
What you mean "Inventory"?
My situation... I have a product: Desktop HP dc7600 I have a Vendor: Xcompany Then: PO->Xcompany->Receive "HP dc7600" (qty=10) ok. Now I have 10 Assets "HP dc7600". Including this desktops into Domain. So, I have 10 workstations "HP dc7600" and 10 assets "HP dc7600". What's the point? What's the Inventory? Even if I'll assign asset "desktop HP dc7600" to workstation "HP dc7600", what's next? What is my Inventory: workstations or assets? If it's Assets then I need to add all my workstations as Assets
Migrating from current HD Ticket System
We are currently running a simple help desk ticket and asset management system. It is web-based and uses an access back-end. The database is ~160Mb and I'd like to preserve the data. Is there a tool that can help with potentially migrating from our current Access based system? Is there a document that provides a listing of the fields contained within the ServiceDesk Plus database? What kind of database is this? Thanks.
EMAIL NOTIFICATION FAILS AFTER UPGRADE TO 5.0
Exception while trying to send notification for Request ID : 12602 Mail sending failed. I RECEIVE NO ERROR MESSAGE, IT STATES NOTIFICATION SENT SUCCESSFULLY WHEN SENDING, JUST THE RECIPIENTS DO NOT RECEIVE. ALSO THE SENDING TIME IS 20 SCONDS TILL I RECEIVE THE SUCCESSFUL NOTIFICATION. PRIOR TO UPGRADE 2-3 SECS MAX?
Logging Time Spent
Not sure if this is possible or not yet, if it isn't consider this a feature request! Is it possible to automatically log the time and date when you log time spent on a job as with the notes?
ServiceDesk Plus
is it possible to get the software in german (incl. online help) ?
Error in Getting User Object for NT Format :: 80072116
Error in Getting User Object for NT Format :: 80072116 I looked in my logs after I tried to import users from AD. I get this error? I am running SP1. How do I fix it / work around it?
Issues with starting SD4 after server re-build
Dear Support I have e-mailed you guys yesterday regarding a problem starting SD4 after a server rebuild, can you please get back to me today as we have no helpdesk server. Thanks Saleem
Business Rule bug
When I setup a business rule with more than 1 contains entry and save it only 1 of the criteria is saved. Example: Title contains Production Outage or Title contains Production Problem assign to NOC Queue What gets saved is only the Production Outage rule.
E-mails
We are testing this product and have found that when the system sends emails out we get: This is an acknowledgement mail for your request. Your request has been created with id 10. The title of the request is : Test Help ticket. The status of the request can be tracked at http://HOBBES:8080/WorkOrder.do?woMode=viewWO&woID=10 . Please get back to us for any further clarifications. regards, Sys Admin team. We would like to have the link as HTML link so the users don't need to cut and paste into a browser.
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