Endpoint Central Now Supports ARM Machines!
Hello, We're thrilled to announce that Endpoint Central now supports Windows 11 ARM64 devices with ARM64EC (Emulation Compatible)! ARM processors are becoming increasingly popular due to their impressive performance and energy efficiency. This update
Is Endpoint Analytics included in Endpoint Central?
Greetings. I am a user of ManageEngine Endpoint Central (Security Edition version). I would like to know if the ‘Endpoint Analytics’ module to measure the performance of the endpoints is included in this licensing (if I can install it as an addon) or
Support for scripts using mobile application
Actually if a requester opens a ticket using the mobile application, custom scriprs associated to a form rule doesn't work. Is it possible to plan scripts support for tickets opened by App?
Undo merge of requests
Hi all Sometimes when merging requests we select the wrong parent request. Is it possible to undo the request merge? Kind regards Steve
Vulnerability CVE-2024-43590 identified but suggesting superseded patch. Microsoft Visual C++ 2015-2022 Redistributable - various versions.
Is anyone else experiencing this... Microsoft Visual C++ 2015-2022 Redistributable Current patch level - 14.44.35112.1 is not being identified as required. This affects ALL devices. Vulnerability report is suggesting installing superseded patch 14.40.33816.0
Space Management in ITDesk instance
It would be useful to manage Spaces also in ITDesk instances, for instance for meeting rooms and associated devices for asset inventory pourposes.
Consumable API
Hello. Did SDP have API for consumables? I need documentation consumables API for get and update consumable, add quantity, and allocate. Thank you!
User Audit Logs
User log audits play a vital role in IT Service Management (ITSM) for several reasons such as security, compliance and effective troubleshooting. They offer a detailed record of user actions, supporting accountability, identifying potential security risks
Can Malware Protection Add-on in Endpoint Central Replace Kaspersky Antivirus?
Hello everyone We are currently using Kaspersky Antivirus in our environment, and I’ve noticed that Endpoint Central offers a "Malware Protection" add-on. My question is: Can this add-on fully replace Kaspersky? Is the Malware Protection add-on sufficient
New version 14303 - still broke. Surprise and sadness continues...
Hi Installed the new release 14303 on our dev server today. One of the items listed in the readme was: · SD-99034 : In rich text editor, hitting backspace after adding a line break reverts the font to Roboto. I had big dreams of writing an email to my
Disable local authentication / AD when using SAML
Hi, Is there a way to disable local and AD authentication when using SAML yet? This has been identified as very high security risk. Regards, Nathan
Restart computer before deploying software
Hello, I am trying to install software that requires the previous version be uninstalled before installing the new version. I can uninstall the previous version with a custom script in the pre-deployment activities section. No problem there. However,
[Masterclass 2025] Episode 1 - ServiceDesk Plus MSP basics: Getting started [May. 29]
Hi there, We are excited to invite you and your team to the first episode of the ServiceDesk Plus MSP Masterclass 2025 series. In this episode, you will learn how to set up essential configurations, account-specific customizations, and automations to
Approval tracking in project management?
Is there any ability to track approvals in the project management module? Can you assign approvers to a task or milestone to track approvals? This is a key requirement for our SOX SDLC, and if we are to use the project management module to track ongoing work in our department, we'll need a way to have end users "approve" requirements, testing and release plans. Can this be done in 8.2? 9.0? Thanks.
Removed CCTV Slide in OpManager
I have OpManager installer in Customer Organization, and after some time we have upgraded build version, we have taken all the precautions and taken backup of Home Directory too as mentioned in Process. After than we kept backup file copy to another machine
Masterclass 2025: Episode 4 - Streamlining critical ITSM practices with no-code low-code automations in ServiceDesk Plus [May 29]
Hi there, In the fourth episode of Masterclass 2025, learn to automate critical ITSM practices end-to-end with no-code automations and low-code components. We will go over how to configure business rules, setup SLAs, and other essential automations that
Masterclass 2025: Episode 4 - Streamlining critical ITSM practices with no-code low-code automations in ServiceDesk Plus Cloud [May 28]
Hi there, In the fourth episode of Masterclass 2025, learn to automate critical ITSM practices end-to-end with no-code automations and low-code components. We will go over how to configure business rules, setup SLAs, and other essential automations that
Currently on 14600 trying to upgrade to 14840 but it is not going through.
Currently on 14600 trying to upgrade to 14840 but it is not going through.
Ability to see screenshots in worklogs
Currently only the user that puts in the worklog or an administrator can see a screenshot that is pasted into a worklog. Is there a way for other technicians to be able to see these screenshots without granting them adminstrator access. I looked at role
How to make Worklog Type required field
Is it possible to set the "Worklog Type" field as "required" in the Worklog entry? Thanks,
SDP Premises Not Working
Hello, We Are Installed SDP In our systems and after succesfull installation i got an icon on desktop " ManageEngine ServiceDesk " and try to open but its not working but while on sucessfull installation checkbox "launch application" the software stuck
Delete Users
How can I delete all users from the Users list in my Dev instance.?
Is it safe to delete a custom group after deploying a BitLocker policy?
Good morning, I'm using the Endpoint Central BitLocker Management module and have deployed my BitLocker policy. Since we manage a large number of devices, I created several custom groups specifically for this task. My questions are: If I delete these
First Response Calculation for Reassigned Tickets
Hello There, We would like to address a concern regarding the calculation of the first response time for tickets that are reassigned between groups with different coverage windows. Currently, when a ticket is reassigned to a group with a different coverage
Mobile devices can't enrol after upgrading to latest 11.4.2500.28 version
Hi all Does anyone else have this issue? When enrolling ABM managed iOS devices, the remote management page just times out as it seems it can't reach our Endpoint Central (via the secure gateway) anymore. I noticed this started after we upgraded our product
Integration SDP to Analytic Error | Api Credentials Error occured
Clear resolution if a status changes
Dear team, if there a way that a resolution can be cleared using a business rule if a ticket status changes . ie. from awaiting end user to open I have a default template that we have a standard resolution in and we have a business rule that moves the
How to get Report of OS installation date and OS Change Date?
How to get Report of OS installation date and OS Change Date?
Asset coverage and retention evidence
I have the requirement to provide evidence for both Asset coverage and retention period. Are there any existing dashboards, reports or searches that can compare assets (Windows server) to OUs in Active Directory? Also, I need t be able to prove the retention
Deploying Bomgar Representative Console via Software Deployment
Hi, Has anyone deployed a Bomgar/Beyond Trust Desktop Representative Console via the software deployment? I've tried many times and can't seem to get it to work. I have successfully downloaded the MSI file in Beyond Trust but can't seem to get it to install
Font inconsistencies, no global font type and size configuration setting
Hi, Unfortunately we are on the latest version of Service Desk Plus on premises and still noticing a lot of messy font type and size inconsistencies.. For example, even though all notification templates are set to Calibri 11, when requestors create tickets
Network driver notification time waiting
Hello, I have a question about updating the network drivers, the notification before the starting deployment has time waiting for 5 minutes, and the question is, we can change this time frame or this cannot be changed? Regards, Marius
Download Build 8511 blocked by AV
anybody else having problems downloading the current update? URL: https://download.manageengine.com/products/active-directory-audit/83574207/ManageEngine_ADAudit_Plus_8_5_0_SP-1_1_0.ppm Medientyp: application/executable, application/dotnet-assembly Virusname:
Missing GroupMemberShip Macro
Greetings Dear Community, I would like to inquire about AD Macros being utilized specifically in Webhook. I am implementing a Webhook hook that will post recently created AD Accounts details by using JSON Format. In addition, It seems it supports the
Name Change & Associated Taks?
We're relatively new to ADManager, and I'd to know if the following is possible to turn into a delegated task. The scenario comes up quite frequently, a user's sir name has changed (Example, Jennifer Smith is now Jennifer Johnson). Here's what we would typically need to accomplish: Rename the user account from smitj to johnj. Rename the home directory from smitj to johnj. Create a new home directory share of johnj$ on the new home directory folder. Rename the contact information. Change the primary
After recent update, Endpoint Central forces a User Confirmation Prompt for System Tools access
After updating to version 11.4.2508.14 suddenly my technicians are being asked to wait for end-user confirmation when accessing system tools. This is not a desired behavior. I want confirmation only on full remote control and not behind-the-scenes tools
Error 1013 - schema is inconsistant
Hi Trying to install version 14810 - Stale connections? Anybody else tried this new version yet? Any ideas? or submit a ticket?
Software License Tracking
Like many organizations it's easy to get bogged down with tracking assets and licenses. I'd like to see what some of you all are using to track software license usage. We have multiple software types (O365, Adobe, AutoCAD) as examples that each has their
Change Default Focus Field on Incident Template
I have just noticed that for our requesters when they begin to fill out a request the default focus field is always the Subject field, regardless of its location on the incident template. In some cases, there may be many fields further up on the page,
Add an Attachments navigation menu to Releases
Users may add an attachment at any stage of the release. Just like notes and approvals, it would be very useful to see all the attachments on one page with an indication of the stage it was attached to and who attached it
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