Exchange Reporter Plus build 5723 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5723. Security fix: The following stored XSS vulnerabilities in the Reports module have been fixed. CVE-2025-5366, as reported by Ngockhanhc311 from FPT NightWolf
SNMP issue for adding Raritan console Box
Hi Team, I have tried to add the console box server in our opmanager, for getting an error below. Can you please connect via remote session and resolve the below snmp issue.
Feature Request: Remote Access Plus Cloud
Can there be an option where the 'User Confirmation' option be enabled for say, a Level I Service Desk Role, but for a higher level, a Level II or Level III technician Role be able to override this feature. We found that if we enable this feature, we
Agent installation on Work From Home workstations
We are implementing Vulnerability Manager for our corporate LAN, which contains ~30 servers and ~15 workstation virtual machines, all of which are on the same local infrastructure and joined to our local active directory on premises (which syncs to our
Masterclass 2025: Episode 5 - Ask me anything (AMA) session with the ServiceDesk Plus team [Jun 26]
Hi there, In the fifth episode of Masterclass 2025, we will showcase all the latest features released in ServiceDesk Plus since the beginning of the year, followed by an AMA session where Vishnu Priya Kumaresh, global head of customer success and product
SUPPORT??
Our system is down and we cannot get support - goes to voice mail. No chat, no call back - no support at all. Used to be you could always get support. What has happened? Can we expect this to be remedied or not?
Hide category from requester view
Hi guys, Is it possible to hide categories from the requester view? My IT dept. would like to have som department specific categories which would have no relevance for the normal users of the system. Is this possible? Thanks. /David
[API Issue] Technician field remains "null" after assignment
Hi Zoho Support / Community, I'm currently building automation for ticket assignment in ServiceDesk Plus Cloud (API v3). While the assignment API returns a successful response (status_code: 2000), the technician field in the response remains null. Here’s
Need Help with SharePoint List Column, Blog Setup, and Document Migration Between Sites
Hi everyone, I'm working on cleaning up and reorganizing our SharePoint Online setup and ran into a few things I’m not completely sure how to handle: First, I need to delete a column in a SharePoint list, but I want to make sure it doesn’t break anything
Overcoming Common SharePoint Online Data Challenges
When navigating the complexities of SharePoint Online, organizations frequently encounter significant roadblocks that can impede productivity and data integrity. One such persistent issue is the frustrating occurrence of SharePoint Lookup Column Not Showing
Extract data using query
Dear ManageEngine members, I wish to extract data from ManageEngine which will show the number of assigned stock per product for each ticket from a specific date range. Please could someone help with the query? Thank you!
[Blog] AI-Powered ITSM: How it's Redefining IT Operations through Proactive Intelligence
Each day, we witness AI's capability to enhance operations in ways that we could never have imagined just a few years ago—whether it's optimizing or automating. In modern fast-paced digital workplace, the growing volume and complexity of IT tasks are
Upcoming enhancements in Workflows in ServiceDesk Plus Cloud
Dear users , We are elated to announce the upcoming enhancements in Workflows in ServiceDesk Plus Cloud. User Transitions in Workflow Configure user transitions on status output connectors to ensure a controlled and restricted flow between statuses. You
Mange Engine Update
Dear Team, Hi Guys, we have encountered an issue with our patch server. It appears that the server has not updated (windows Patch) automatically for June 2025, and we would like to request the latest updates. Could you please provide us with information
Scheduled Remote Shutdown Email Notification to admins
Can your team add an email notification option for the scheduled remote shutdown? From an administrator perspective when we perform our daily system audits, we currently get email notifications sent to us confirming the reboot, which we have done using
ManageEngine UEMS Agent Tray Icon process using 854.9 MB RAM
Hello. We have a laptop on which the ManageEngine UEMS Agent Tray Icon process is using 854.9 MB RAM. What could be causing this high memory utilization? Thanks, Eugene
Mozilla releases security updates for Firefox, Firefox ESR and Thunderbird for several vulnerabilities.
Good day everyone ! Mozilla has released security updates for Firefox 139.0, Firefox ESR 128.11.0 , 115.24.0 and Thunderbird 139.0 and 128.11.0. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 139
[Free training] Excel at your network monitoring game with free product training
Get closer to OpManager and master advanced network performance monitoring with the upcoming product training series. Gain new insights by attending the free, five-part webinar series on July 1, 8, 15, 22, and 29 at 6am GMT and 11am EDT. Make sure you
M365 manager plus enable exchange online mailbox
Hi, I have on perm AD and use AAD to sync account info Entra ID, previous we will create mailbox in on perm exchange server. May I know can we use M365 manager plus to create Exchange online mailbox once on perm AD account created? thx
Ticket closed to reopened
Hello everyone, We encountered this issue on Servicedesk Plus, and I'd like some insight on how we can resolve it, please. On a ticket that's already closed, someone posts a comment, and the system changes the ticket's status to "ticket reopened," even
Solutions Template / Required Fields
Build 14970 We would like to customize the Solutions page like you can do other templates i.e. Incident / Service Request. We specifically want to make these fields required as they are not now. * Solution Owner * Keywords *Expiry Date * Review Date It
upgrade to 14970 fails during readiness pre-cheeck
Updating free version from 14840 to 14970, prior updates to get to 14840 worked fine. Using SQL 2019, running on Windows Server 2019, fully patched, rebooted. 14840 runs fine, am able to login. When selecting the ManageEngine_ServiceDesk_Plus_14970_SP-0.ppm
The ManageEngine User Conference is coming to Las Vegas!
Hi there, We’re headed to the entertainment capital of the world for two unforgettable days of learning, networking, and IT innovation. Venue: ARIA Resort & Casino, Las Vegas Dates: September 18–19, 2025 Here’s what’s in store for you: Exclusive product
Post deployment forced reboot without notification/prompting
When creating a deployment policy for patching, we are able to force reboot pre-deployment without notification to the user. However, I am not seeing the same option for post-deployment reboot. Please advise. We do not want users being prompted of this,
Associating a change to a project is only visible in the change and not in the project
Hi, When editing a change request in the implementation stage and associating it to an existing project, the association gets listed only in the change and not in the project. Is this the expected behavior or is it a bug? Same behavior in bulids 14830,
M365 Security Plus build 4800 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4800. Enhancements The PostgreSQL database bundled with the product has been updated to version 15.7 for enhanced security and performance. For upgrade requirements
M365 Manager Plus build 4800 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4800. Enhancements The PostgreSQL database bundled with the product has been updated to version 15.7 for enhanced security and performance. For upgrade requirements
OpManager alert notification for the performance server using Line Messaging API?
Has anyone been able to set up OpManager alert notification for the performance server using Line Messaging API? Could you please share STEP by STEP ? Best Regards, Suriyo Sopeng
ServiceDesk Plus 15100 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 15100 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. CMDB Module Enhancements
Criteria used to create new request vs add to conversation
When a new request comes on what is the criteria used to create new request vs add the email to an existing request/conversation?
Column/Field in SDP synced from OP Manager and End Point Central
Please help with the script to fetch COLUMNS/FIELDS being synced from OP Manager and End Point Central to SDP. Need only COLUMN/FIELD names along with the source.
[ForYourInformation -58] Role-Based Access Control (RBAC)
If you care about securing applications, you should never overlook four letters — RBAC (Role-Based Access Control) which is an essential component. To define RBAC, it is a systematic access control approach that grants permissions to roles, which are
Important: Advisory regarding General Settings in PAM360 and PAM360 MSP Edition—v7410 & v7500
Hi All, Severity: Medium In recent versions of PAM360 and PAM360 MSP Edition (v7410 and v7500), the corresponding upgrade pack did not account for a few specific use cases. This has led to unintended modifications in the 'General Settings,' particularly
Customize Notification Template
Hi, I'm trying to amend our notification rule which a technician receives whenever a request is closed. Currently I have the following - Request [ID:$RequestId] has now been closed. Details of resolution below - Request title : $Title Requester name:
Mailbox is not accessible : "Unknown error occurred.". In the meantime, mails will not be fetched in the mail fetching schedule.
Hello, Our ServiceDesk Plus was working correctly until Friday morning. It then claimed that the Mailbox Authentication was incorrect. I resolved this, but an hour or so later, the system stopped again with the error message:Mailbox is not accessible
KB5060842 failing with "The system cannot find the file specified"
On all my clients Patch ID 41542 2025-06 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5060842) fails with the error: "The system cannot find the file specified" The Setup event log says: Windows update could not be installed
End-of-Life (EOL) Announcement for Mobile Apps for Asset Explorer build 6994 and earlier
Dear users, Our team is planning a major revamp of the Asset and CMDB modules which will be introduced in an upcoming Asset Explorer service pack. Also, we will be releasing updated versions of the Asset Explorer mobile apps (v3.0 for iOS and v3.5 for
Notify select technicians on "New reply received"
Hi, I'm looking to add availability to select which technicians are alerted when a response on an existing ticket has been received. Currently, we have a technicians mail distribution group receiving alerts when a new request has been created and when
Query to fetch reports for servers synced from OP Manager
Is there a query or report to fetch server details being synced from OP Manager?
Script Help - Duplication of Request
Hello everyone, I am needing help with the deluge scripting. I am not a programmer by any means and the system does not have simple option built into it for this request. I have a user that access the portal and selects request a service. From there they
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