Autoassign with specific technician groups
Can you auto assign technicians based on technician group or ticket category? I have some tickets that on specific categories should only be assigned to specific technicians, some categories should be assigned to two or three technicians. Can I have a
Unable to Disable MAPI Protocol for Mailboxes – No Change After Supposed Success
Hi, I'm facing an issue while trying to disable the MAPI protocol for some mailboxes using ManageEngine ADManager Plus. Details: I can successfully enable or disable IMAP and POP3 protocols. I can also enable MAPI, and the change is applied correctly.
Limit on number of users that can be modified
I am updating over 2000 user accounts with a csv file. When I run the modify it stops after 100 users. Is there a limit on the number of users that can be modified at 1 time? Thank you.
SMTP Server Settings
Trying to configure smtp server using Office 365 authentication with TLS but when testing, error message received is "SMTP Mail Server Certificate is not trusted by JVM, Need to import it in JVM." I am unable to get an SMTP certificate from Office 365
Custom html on request forms
My technician users are asking if there's a way to show discretionary text on the request templates, either static text or text that dynamically displays based on a field selection. For example, if a request selects priority High and category Safety,
Use SITE as part of Risk Assessment on CHANGE module .
Manage Engine provide us with this very useful Risk Calculator for Change Management. I followed the instructions and it works as it should: (apart from some translations, I'm using the exact same code as presented on this tutorial) https://www.manageengine.com/products//service-desk/it-change-management/change-risk-assessment.html
How to convert chat to Service Request (not Incident) ?
Hi ALL Our Users using Chat very intensively as mode of request creation. Currently Technician can convert chat only to Incident but we need convert chats to Service Request in 80% times. Dear ME Team could you implement this feature in SDP Cloud.
Add preconfigured package VPN Client for Mac
I am trying to deploy GlobalProtect to MacOS for pre-logon. This means that the plist file has to be modified and deployed with the setup. I have tried removing GlobalProtect manually and adding the Plist before installing, but the plist file gets written.
[Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths
Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in SupportCenter Plus. We strongly urge all customers to upgrade to the latest version of SupportCenter Plus immediately. CVE ID: CVE-2025-8309
[Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths
Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus MSP . We strongly urge all customers to upgrade to the latest version of ServiceDesk Plus MSP immediately. CVE ID: CVE-2025-8309
Access Terminal on Linux form Desktop Central.
Hi, Before upgrade to version 11.4.2516.26 then i can access to termial on OS Linux. With v.11.4.2516.26 then show only below ( i can't enter login to) :
Import a stock count excel sheet to ME
We are managing a self-service cupboard for users with keyboards and mice. Currently we are recording the stock in an excel sheet with records, Item description | Stocks to be maintained | Last stock | Current Stock | Item out etc. We would like to move
SoM not deleting computers that have been removed from AD OU's
We have two OU's that sync with DC. We moved 131 computers to our disabled OU, which has no ties to DC. We forced an AD sync this morning, then the normal AD sync happens every afternoon at 1pm eastern. I received 14 emails after this. Of these 14 emails,
Massive update of Changes
I have 200 closed changes and I need to add 1 piece of data, specifically, a date. How can I do it? I tried the IMPORT WIZARD for Change. Using a dummy ID (CHG-100) and the changes sample CSV file. Trying to modify only the title on this particular change
Error when running backUpData.bat
Hi, I'm trying to get a full backup so that we can create a dev environment. It worked fine a few weeks ago, but then we ended up losing the backup files - I think the server overwrote the backup files after a while. I was following these steps: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus
Bulk change Incident Template for many calls
Hi Is it possible to change the template for 100+ calls as we have retrospectively added a new field for reporting. The new template has the extra field, which we do not want on our basic template. Thanks
Export Solution to pdf
Hello, Im currently running ServiceDesk 14.9 Build 14980 and I was wandering if there's an option to export all solutions to PDF and each of the solution will be in separate PDF file. For example: export 100 solution to 100 separated pdf files.
Chat Support for Password Manager Pro Launching on July 22nd, 2024!
Hi All, We are thrilled to announce that starting Monday, July 22nd, 2024, we will be rolling out chat support for Password Manager Pro, in addition to our existing E-mail and Phone support. You can access the chat support on the following web pages:
Patch Tuesday Updates: August 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42112 - 2025-08 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5063927) (ESU) 42113 - 2025-08 Security
Patch Tuesday Updates: August 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42112 - 2025-08 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5063927) (ESU) 42113 - 2025-08 Security
Patch Tuesday Updates: August 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42112 - 2025-08 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5063927) (ESU) 42113 - 2025-08 Security
Restoring to a development server
Hi, Just wondering what to expect when I do a "data" restore from my (hopefully soon to be) live SD+ instance to a test/development instance. Both are at 9300. Reason I ask is I had just completed a restore using data from the "live" environment to my "test" server. The restore did appear to complete but none of the data (requestors, requests and team members) were present. What can we expect to see when we do a backup from "live" and restore it to "test"? Regards
What’s the best tool to split PDF files without using the internet?
Divide your PDF file effortlessly by using this Softaken PDF Splitter Software. This pdf split tool utility splits oversized PDF documents into multiple PDF files effectively without worry about internet connectivity. This is an offline PDF splitter that
Windows 10 Enterprise to Windows 11 Enterprise upgrade failing
I can't seem to get the Windows 10 to Windows 11 Enterprise upgrade to work in Endpoint Central no matter what ISO I try. Every single ISO I've uploaded says it's a Version Mismatch. I've downloaded the ISO straight from https://www.microsoft.com/en-us/software-download/windows11
Optimization Issue - Records not updating
There is an optimization issue that causes records not to be updated after switching pages. Apologies for the unclear images but these are the only ones I have been provided with where the issue was captured. You can see in the images below that the page
How Can Gaming Desktop Concepts Improve Endpoint Visibility
Hello Pitstop community, While going through the discussions on pitstop.manageengine.com, I noticed many teams mention the difficulty of keeping tabs on endpoints that go offline or are only intermittently connected. Quick visibility into these machines
Loanable assets
Hi, Team, Loanable assets only are displayed if they belong to the same site as the requester. However, this shouldn't be the rule. If you have loanable assets centralised on one site, only requesters from that site would see them. Maybe you should list
Change status when requester responds
I have set up a Timer Action that checks the status of the ticket, and sends 3 reminders over the course of several days and then closes the ticket as no response from user. That part for the most part works fine. Here is where I need assistance. I need
Notify REQUESTER when a task is assigned
Hello, would like to notify the requester that action is being taken on the incident = task is being assigned (in my case we are "setting an appointment" - is there any way to include the REQUESTER when the task is assigned or when the task "reminder"
WINRAR 7.13 (X64) Security Vulnerability– Immediate Patch Advisory
Hello everyone ! A high-risk security flaw has been identified in WinRAR version 7.13 (x64) that could let attackers execute malicious code via specially crafted archive files. Systems with this version installed and not updated are at immediate risk.
WINRAR 7.13 (X64) Security Vulnerability– Immediate Patch Advisory
Hello everyone ! A high-risk security flaw has been identified in WinRAR version 7.13 (x64) that could let attackers execute malicious code via specially crafted archive files. Systems with this version installed and not updated are at immediate risk.
WINRAR 7.13 (X64) Security Vulnerability – Immediate Patch Advisory
Hello everyone ! A high-risk security flaw has been identified in WinRAR version 7.13 (x64) that could let attackers execute malicious code via specially crafted archive files. Systems with this version installed and not updated are at immediate risk.
Threats & Patches Dashboard
Hi, Is it possible to exlcude some endpoint from the threats & patches dashboard? We have a large number of devices that have the AC agent installed so we can do remote management of them however we do not patch them due to the nature of what they do
Backup Information
I'm having trouble locating the area to review if nightly backups were successful or if they failed. If someone could direct me to the needed area that would be great. Thanks, Rob S.
Ctrl + Alt + Del in RDP
Hello, Ctrl + Alt + End (equivalent to Ctrl + Alt + Del) to change password on RDP will bypass the password policy enforcer even though the client is installed on the remote PC. If I am physically in the office with the PC then Ctrl + Alt + Del to change
Revert do free license
Hi, If I have paid annual license for adselfservice plus, it is possible to revert back licensing to have free version (50 users), or do I need to reinstall the product from the scratch ? Thanks.
wawa
Change SLAs for ServiceDEskplus Cloud
We are in the middle of refining our Change Management templates, business rules and configuration but realised there are no Change SLAs? CRs often should have SLAs for the ff reasons: Set expectations for response and resolution times. Ensure timely
Slow Performance or Crashes on Android Tablets with ServiceDesk Plus v12.2
I've noticed significant lag and unexpected crashes when using ServiceDesk Plus v12.2 on Android tablets. I've already tried reinstalling the app, clearing cache/data, and updating Android, but the issue persists. Has anyone else experienced this? Any
Change roles
Hi, Team, Just as it is possible to have user roles, just like there are technician roles, why not have user group roles, just as there are support group roles? For example, if you have multiple teams that need to test or review changes, and they are
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