PMP move from linux to windows
Hello. I've been looking for a document that describes an approach for migrating PMP from Linux to Windows. Would it be something like restoring DB from Linux deployment to Windows with the same application version? Are there any nuances?
OS Deployment Add Application Integration with Software Deployment
Hello, I am told that you guys are working on integrating the OS Deployment application packages and the Software Deployment packages module in Desktop Central. Any ETA on when this will be done? If no ETA, are you guys customizing the OS deployment add
UEMS FOLDER USER RIGTHS
Hi, For an automated process, I have to allow remote access to the UEMS installation folder. I have set the necessary right to my specific service account, but the right is reset periodically. After some search in Windows event, I found that a Java process
How does one enable TACACS+ in the NCM?
I am new to ME OpManager, and neither Google nor the forums provided an answer. I was told by ManageEngine employees that TACACS+ was available through the Network Configuration Module. However, when I go to the NCM tab in my OpManager dashboard, I do
The ManageEngine User Conference is coming to London!
Hi there, Join us in the heart of London for two days of powerful learning, networking, and IT innovation. Dates: October 23–24, 2025 Venue: ICC Maritime Suite, ExceL London Here’s what’s in store: IT Leadership summit: Learn how to thrive in an AI-first
EC MSP / Customer Admin permissions
Hi, I have a question about a feature that we get asked a lot about from our different Customers that are using EC MSP. So basically we have Customers that have their own IT Department and are using EC MSP with a Customer Admin Role. So that means they
RecoveryManager Plus rolls out build 6303 with minor issue fixes.
We are glad to release the latest version of RecoveryManager Plus, build 6303. Enhancement The backup performance for the Microsoft Entra ID module has been enhanced. Issue fix: An issue with configuring AWS S3 buckets as a repository in RecoveryManager
Deploy a patch that's not available in the store
Hi, Wondering how I would upload a patch to be deployed to my remote machines, when the patch itself is not available in the supported patches? It's a patch for Dell systems, I have the patch download from the Dell website and would like to upload it
[SDF-65806] Technician Picture
HI, I like the changes you made in version 11 to edit the technicians. But.. Why can't we add the technicians picture o n the edit page? It looks like you would be able to do that from there. Also - can we have an option to lock the technicians picture - so they cannot edit it? Thanks.
Show Ticket Number Request and Type in Change
Hi, Is there an option to add the information of the tickets associated with the change to the columns? We are looking for the first view to show us which ticket it is associated with (ticket number) and what type of ticket it is (incident or requir
Reorder in Reports doesn't do anything
I drag Incident Management and Problem Managent to the top. When I apply the changes, the don't persist. Nothing changes. Not even going into Reorder and sorting alphabetically changes anything.
Integration with InTune (Endpoint Manager)
As more clients are moving toward InTune and co-managed environments with SCCM it would be great to integrate the Asset Discover and management with this product.
Database table where the custom fields are stored
In the central endpoint, I have created a series of custom fields, and I need to query the database to retrieve these custom fields, but I haven't been able to locate the table where they are stored
EventLog Analyzer abnormal
I use EventLog Analyzer。Now the following error is prompted, how do I handle it. The ES \ CachedRecord folder has exceeded its threshold limit. This will affect real-time log processing and alerting.
ServiceDesk OnPrem integration with Analytics Plus Cloud
Hello everyone, Im looking for integrate ServiceDesk Onprem with Analytics Plus Cloud, and I have some doubts: - is it possible to connect SD Onprem licensed with Analytics Plus Cloud trial? Or I have to have an Analytics Cloud license to do it? Im trying
Create user from a non-technician saving a CSV file or sending in an email
Hi Guys, I want our HR Department to start the process of creating a user but I don't want to assign them a technician license, is there any other ways to initiate this. We don't have any HR systems that are in the Integration area. Thanks John.
How to import all users from one instance to another SDP instance
Hi How can I import all users (non technicians/requestors) from one instance of SDP to another (on premise)? It would be from enterprise to standard version if that matters. Where to I get the user list as csv to import here? Does a requestor need a username
Reports on requests having multi-select additional fields after v.14.9XX
Hi, Team, After your recent changes to the SDP data model, I can't retrieve all the values of a multi-select on a single query. As it seems that one can't use nested selects on SDP reports, how can we retrieve those values (multi-select additional fields)
how to update from 14.9 to 15.1
Hi guys how can i update from 14.9 to 15.1 i can´t find any update files to the 15.0 :-(
Why Manageengine NetFlow analyzer stops
Hello, I have an evaluation license to test Manageengine NetFlow analyzer , I've installed it on Ubuntu I used this manual https://www.manageengine.com/products/netflow/help/installing-and-starting.html First how to know and check everything is ok ? I
Field and Form Rule - Group List
Hi Been banging my head on this one for a while now. I'm trying to filter out my support my support group list in a template. Here is the script: $CS.removeOptions("GROUP",["Admin","Appeals","Adjustments","Claims","Claims - Care Plus Rerouted","Claims
LoggenInUser in footer reply
hey, just want to ask if there is an option to add an variable of a current logged in user in ServiceDesk ? For example as we have 'technician', can we add a loggedinuser ?
Emergency Mitigation - An issue with patch scan data processing has now been resolved
We have a header on our Endpoint Central this morning - "An issue with patch scan data processing has now been resolved". Where do we find details about what is being fixed with the Emergency Mitigation Service? How do we know this is a legitimate update?
Replies from Outlook (actionable item) are marked as private
Hello, we are evaluating ServiceDesk Plus Cloud and I encountered the following: When a technician replies to a new request in Outlook by using the actionable item button "reply", an E-Mail is sent to the requester with the text. So far so good. The reply
AD Manager Dashboard & Office 365
Can you add office 365 license stats to AD Manager dashboard ? Like just a count of current users with assigned E3 or E1 and anyway, to customize the default dashboard for some reason its showing inactive user count with disabled users included
Email Notification of new updates
Hi Guys, Is it possible to get a notification of new updates / releases? John
[New Release] ADManager Plus' latest build 8021 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8021. Enhancements A new action, Remove Microsoft 365 Roles, has been added to Automation, Workflow, and Orchestration modules to streamline Microsoft
Pickup Dell Warranty info
Hi, Is there a way to pull in the dell/lenovo warranty information into SDP Cloud? Thanks
ADSelfService Plus 6517 offers FIDO2 Passkeys support for machine logins!
Hello Everyone, ADSelfService Plus' latest build, 6517, has been released with the following updates: Feature FIDO2 Passkeys support for machine logins : FIDO2 Passkeys can now be used as an MFA method for logins to Windows, macOS (including offline MFA),
Endpoint Central frequently needs remote control enabled
We use EC regularly and several times throughout the day we notice "Vew only" mode enabled. Multip[le users see the same thing.. Remote control then needs enabled again, by another administrator,allowing us to again control the target system. Can you
High Availability
When we purchased ADSelfService Plus a year ago, we were advised that in an upcoming release, we would be able to have two servers running in High Availability in different subnets. I see this still isn't available, when will this be available?
Announcing the launch of DEX Manager Plus — Our standalone DEX solution!
We’re excited to announce the launch of DEX Manager Plus, our standalone Digital Employee Experience (DEX) management solution designed to transform how IT teams manage endpoint performance and end-user satisfaction. Tired of being reactive to user complaints
Changing the Password Policy of an Entry breaks the "change Password" functionality
Hello everyone, we're encountering some strange behaviour wiht Password Manager Pro when changing the password policy of an existing entry. For normal entries, we can do the "change password" action without issuefor all entries of a ressource. In some
KPM Agent crashing on install
We are trying to install the KPM Agent on a windows 2016 server using the following command: gentInstaller install key-goes-here But the application is crashing, below is the log file: :::Thu Jul 17 07:29:30 2025:::Log Level from agent.conf is=>LogLevel
Incident Catalog or Service Catalog for requestors & simulate being a non technician / requestor
Hi We have not paid for the 'service catalog' module and have the standard edition. Do requestors have access to the 'incident catalog' or can they only access the 'request/service catalog'? Is there any way I can test being a non-technician/requestor?
SSL Handshake Error - Local Server only
Hello, I´m new to the Android MDM Services and I have seen that the "Manage Engine" has every Feature that we need. So I downloaded the Installer, started the Mobile Device Manager Plus and changed the Nertwork Type to "No Internet Connection". There
Introducing the EC2 Optimizer report for instance-level cost efficiency
Hi there, We’re excited to launch the EC2 Optimizer report in CloudSpend to help you take control of your EC2 costs through intelligent, actionable recommendations. The EC2 Optimizer report is an auto-generated recommendations report that analyzes the
[New Release] ADManager Plus' latest build 8022 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8022. Issues fixed Fixed an issue where the exported XLSX file for the Permission for Folders report displayed unicode characters in the sheet name instead
[Announcement] End of technical support for Analytics Plus builds 5500 and below
We hereby announce the end of support for Analytics Plus 5500 and below, effective from September 15, 2025. If you're on these builds, we request you upgrade to the latest version to enjoy continued technical support from the Analytics Plus team. Please
How to hide / remove service category 'others'
Hi How do I hide/remove service category 'others'? I know I have to add 'service categories' field to get the template and the category to show up in incident catalog. But how do I remove 'others' so that only the service categories and templates I want
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