Mozilla releases security updates for Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0)
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0). The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox
Mozilla releases security updates for Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0)
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0). The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox
Mozilla releases security updates for Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0)
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0). The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox
2FA disable script not working
I`m trying to disable 2FA on a self hosting mdm and running into this error: C:\Program Files\ManageEngine\MDMServer\bin>ExecuteQuery.bat disable2FA.xml Initializing DB Connection. Please wait... Initializing DB Connection. Please wait... Started StandAlonePersistence...
Changing date/time format in Endpoint Central
Hi, we are currently searching for an option to change the given time format in Endpoint Central. Our company requires the following Format: YYYY-MM-DD hh:mm:ss - like 2022-10-19 13:10:35 - which is not a given option in Endpoint Central. If possible,
Query to export time spend report
Hi Team, we need an report for time spend in all the modules ( IR , SR , CR, PID) & Generic task as well with available coloums listed below.. please share the query asap Time Spent Request ID (Incident & Service Request) CHange Request ID Problem Request
Cant USB boot HP PXE for image on some models
When I created the USB Boot media there is already an .exe for HP drivers "sp132903.exe" When I boot with the usb, it shows an error that the network is not connected. How do I update the USB boot image with other drivers? If I go to the link for upload
How to appoint the technician as requester?
Hi! Please help. How to appoint the technician as requester?
Windows 11 OS Deployment Issue
I created a windows 11 image today and when I go to create the customized deployment I am only given the option to retain existing SID as in image. Has anyone else had this issue? Is there a fix for it?
Onprem endpoint central - cloud distribution point
We have an on-prem endpoint central server that we use pretty heavily for all our assets. We have a few remote workers (less than 5) that I would like to manage with EC for patches/updates. However, bandwidth and availability might be an issue with
Change Query Report
I am looking for a change report that would include who the implementor is, Change Type, change ID and status so that we can sort out who is doing what and what status it is at. Really only want in not closed.
RequestLink pointing to old server
Moved SDP from old server running 9336 to new server running 10000 and requestlinks in emails are still pointing to the old server instead of the new server even after removing the $RequestLink placeholder and re-adding it to the templates. Any ideas
Maximum User Desk supported in Free Version
Hi, Is there any limit on the number of user desks it supports in the free version of Service Desk Plus
AUTOMATIC PO TEMPLATE
Does SDP able to make a PO template where we just select a product and then it automatically fills in all the items. So that will save us a lot of time instead of having to fill out every single time because it's the same thing over and over again.
Error 401 Not authorized.
When I finish installing the agent I get the following error and I have no idea how to solve it. Greetings and thanks for everything.
[SDF-77878] Full message chain in an email reply to client / last comment variable
Hi, We are using the ManageEngine service desk pulse (Standard / 5 Technicians / On-Premises). I am trying to get the full email chain each time a reply is sent to the client. So far I have only been able to get the original request but all other replies are
Recurring Reminder for Expired Solutions
We have a number of solutions that we would like to be reviewed on a regular basis. We have the notifications set to remind the solution owner 7 days before a solution expires or is due for review. However, if the solution owner does not remember to
Deployment of package through Self-service Portal
All Customers of Endpoint central. Have you run into a situation like "you have to create a package for the service portal but when the package is requested through the self-service portal ..after installation of the software it forces restarts the
Not getting much help from support
Good morning, Our Endpoint Central server has been down for several weeks and support hasn't been much help in getting it back online. Is there an escalation chain we can work through since we're not getting much help? We have an active ticket and
Running a BAT (using Custom Script), but weekly
I have a simple BAT that copies files from the file server to local PC's. The BAT runs fine, but my only options are to run it: Once During Every Logon During Subsequent Logon Every Refresh Cycle Is there a way to run the BAT once a week or once a m
Move Postgres database to a different server
Hi, Is there a way to move Endpoint Central's Postgres database to a different server? We currently have the database and application on the same server but want to move the database to a separate server, if possible. I have found instructions for moving
[Free e-book] Solving IT problems using data correlation
Hello folks, We're happy to bring you our latest e-book on using data correlations to solve IT problems. In this e-book, we cover how data correlations help eliminate blindspots and provide 360-degree visibility into IT operations. We also demonstrate
[Free e-book] Solving IT problems using data correlation
Hello folks, We're happy to bring you our latest e-book on using data correlations to solve IT problems. In this e-book, we cover how data correlations help eliminate blindspots and provide 360-degree visibility into IT operations. We also demonstrate
[Free e-book] Solving IT problems using data correlation
Hello folks, We're happy to bring you our latest e-book on using data correlations to solve IT problems. In this e-book, we cover how data correlations help eliminate blindspots and provide 360-degree visibility into IT operations. We also demonstrate
Drive Mapping as "Different" user
Hi, We need the option to "Drive Mapping" as a different user. Windows knows the option as "Connect As" from GPO. Is this also possible with Desktop/Endpoint Central MSP? Kind regards, Christiaan
IT analytics in 90 seconds: Tackle avoidable spikes in IT incidents
Prepare your help desk for spikes in IT incidents by identifying and tracking possible triggers using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
After update to 10.1.2220.12 distribution servers dont work
After the update to 10.1.2220.12 our distribution servers are all marked with an X and indicate that they are either stopped or not working. "Either the communication between the Central Server and Distribution Server is lost or the Distribution Server
Software Suit with different manufacturer ?
Hi Team, I want to create some software suits to count the installations. For example: Solidworks 2020. the SP03 is different with SP04, SP05. But they are the same software. i can't create a software suit to include them. Any good advice? Thank y
Build 14004 - Custom View Won't Load, Cannot read properties of null (reading 'name')
After upgrading to build 14004 we seem to have a problem only in our production instance, where a custom view containing a filter by requester will never load. Looking at browser console when this happens, I see the following: sdp-requests.js?14004:1
Desktop Central OS Deployer module
I already run Patch Manager Plus and wanted to install OS Deployer. After starting the installation there's a popup telling me that I can use OS Deployer as an add-in in Desktop Central but I can't figure out how as the menu in the top left only offers
Lightspeed Smart Agent on MacOS
After much trial and error, I've found that trying to deploy Lightspeed Smart Agent on MacOS through Endpoint Central is impossible. I worked with Lightspeed's support and after they tried troubleshooting with me, they concluded that it's not possible
Assets: How do I import 40 assets without a CSV?
Let's say, I have - Created a product: Dell 24 Monitor P2423D - Have a bunch of serial numbers (these are modified for security reasons): G0XMVK9, 1YWMVK9, HXWMVK9, H8RMVK9, CXWMVK9, J10MVK9, DFPMVK9, FVBMVK9, FXWMVK9, 6YWMVK9, 1HRMVK9, CVBMVK9, FGRMVK9,
Revert to snapshot failed after upgrade to 10500 failed
Running ServiceDesk Plus 10000 and tried upgrading to 10500. Upgrade succeeded but service would not start even after modifying max heap size. Ran out of time and reverted to the snapshot taken before upgrade, but now service fails to start unless started
Can't connect EWS OAUTH
Hi Team, I hope you can help with an issue we have with the on-premise version of ServiceDeskPlus. Once we save and authenticate the settings we get this message. It seems that Microsoft sees the error 700215 as a client secret that hasn't been encoded
How to configure ICMP monitoring in bulk
I have up to 99+ device added on Opmanager is there a way ICMP configuration be associated to the devices in bulk from Device Templates or is there a process/method on OpManager Plus
Used Request ID's being assigned
Hello, we recently updated from 13010 to 14004 and since then a small selection of tickets are being assigned used ID's and tickets are not being created. We have a webform on our intranet site, the webform converts the information to an email and sends
ManageEngine ServiceDesk Plus Features Details Required
Dear Team, I need a ManageEngine ServiceDesk Plus Features Details Required
Can't change the order number of an existing asset (workstation)
Hello, When we receive new hardware we always enter the service tag of the hardware (often laptops) and the system will automaticaly create the asset with the po number and the service tag. Unfortunately someone made a mistake and confounded two orders.
Notifying Techs when request count for a specific requester exceeds a threshold
I am Looking to see if there are ways to notify all technicians (via email?) when the total request count for a specific requester exceeds a threshold and resets when the request count goes below said threshold. Not finding anything within the application
Custom Triggers - Email Notification
I am trying to setup a custom trigger for when a certain template is used. I have configured the trigger, provided a name and description and set the Execute on actions to Created. Execute during: Any Time Cascade Execution: execute next rule The criteria
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