Major issue in detecting Workstations Motherboard model
Hi Friend, We have a BIG problem with ServiceDesk that can not detect motherboard model while we already have this information in desktop central! how can we fix this issue our SDP version 13011 our database MSSQLServer
Asset Colum unique
Is it possible to set a colum in SDP Asset to unique.
SQL Query for technician audit trail
SD+ version 11.3 Build 11311 I am looking here (but can't find anything related) on SQL Queries based on tracking technician activities. Is there any existing SQL query I can use to know who have done what and where (like changing request status, input
SSL exception error when execute custom function
Hi Team, I'm getting error, when try to execute custom function. Please support on this issue. Custom function details in below link: https://pitstop.manageengine.com/portal/en/kb/articles/deluge-script-to-achieve-first-response-sla Error image:
Migrate to a new server
Hello We've tried to migrate the program to a new server following the instructions below: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-migrate-servicedesk-plus-from-one-server-to-another When we try to restore the backup in the new instance,
Using Palo Alto FW App IDs
Is the ManageEngine Netflow Analyzer capable of interpreting Palo Alto Networks firewall app ids? I'm evaluating the product and in the PAN I've checked to send PAN field types, but I noticed in the PAN it recognizes a connection on a higher UDP port as stun traffic, but in ManageEngine these connections were identified as an Unknown App. Also, I find that clicking on "Conversation" at times goes nowhere. Even when collection completes it takes quite some time to list conservations for the last
[API] How to add a conversation through the V3 API?
I'm looking to add conversations, with or without the request_reply type using the V3 API, but there's no documentation available on how to do that. I can add notes, using POST /v3/requests/{id}/notes but I'm looking to add a conversation,
MEEC - API - Bitlocker report
Hi, If using GUI, I'm able to get a bitlocker report with : Computer Name/Domain Name/OS Name/Total Disk Size/Encryption Status/Policy Name/BitLocker Component Status/BitLocker Availability/TPM Availability How to grab the same using API ? Rgds,
ServiceDesk Plus Cloud: Irrevocable loss of inline images in certain ServiceDesk Plus Cloud modules
Dear Customers, Inline images for certain modules of ServiceDesk Plus Cloud were irrevocably lost between Sept. 7th, 2022 and Sept. 10th, 2022 for certain customers. Impacted modules: Request Notifications and Reply Solutions Tasks Problem What went
Agent installation on MacOS Ventura - not running?
Hi I previously used endpoint central agent on my mac running MacOS Big Sur. I resinstalled (clean disk) my pc and put MacOS Ventura (13.0) on it and installed the Endpoint Central agent. After installation nothing seems te be happening. I don't see the
outlook sync ?
Hi. Is it possible to synchronize local Outlook calendar with schedule on ServiceDesk ? I suggest to change the schedule view in Service Desk. Would be the best - view like Outlook calendar where I see the day divided into hours... Maybe it's possible to export data from ServiceDesk schedule to Outlook calendar?
End of Support for older TLS versions
In order to keep your communication with ServiceDesk Plus (Cloud) more secure, we will be retiring the support for older TLS versions 1.0 and 1.1 by 31 August 2018, and you need to upgrade to TLS v1.2 to enjoy uninterrupted and secure transfer of data. What is SSL/Early TLS? Transport Layer Security (TLS), formerly Secure Sockets Layer (SSL), is the old security standard for setting up connections between systems. It requires encrypting information in transit to ensure privacy, and authenticating
How can a User directly login to the SDP just by accessing the URL?
How can a user directly login to the SDP just by accessing the URL instead of entering the login credentials or by clicking on SAML. The request is, how can we allow a user directly enter the SDP just by accessing the URL? Please let me know how can we
How to import desktop, laptop or tablet in servicedesk plus
Dear All Pls help me. I have imported data desktop and laptop but i don't know why data of laptop transfers Desktop's CI. All data is in desktop's CI
Combining Software with Multiple License Keys
I am starting to get my company moving toward management of our licenses in ServiceDesk Plus (Professional - 9.0 Build 9020). We have many pieces of software that are individual licenses, but that we have many copies of. Is there a way to have the software show up as one item and then have all the license keys under that piece of software? I have attached a PDF to show an example of the multiple pieces of software.
Feature Request: Office 365 License Assignment Automation
Sorry if this is wrong place, but it would be a tremendous help to assign licenses in Office 365 by OU. We have an outside company doing that for another school through PowerShell, but I think it would be a great benefit to be able to do that. Your method is still better than Microsoft's web UI, but could use this feature.
Patch Tuesday November 2022 - Supported Updates
Hey everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-11 Security Only Quality Update for Windows Server 2008 (KB5020005) (ESU) (CVE-2022-41073) 2022-11 Security Only Quality Update
Campos obligatorios en tickets cancelados
¿Existe alguna forma de agregar campos obligatorios cuando se cancelan los tickets? ¿Por ejemplo, la resolución o registros de trabajo? Actualmente cuando quiero cancelar un ticket no me pide ningún campo obligatorio hasta que lo paso a "cerrado". El
Patch Tuesday November 2022 - Supported Updates
Hey everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-11 Security Only Quality Update for Windows Server 2008 (KB5020005) (ESU) (CVE-2022-41073) 2022-11 Security Only Quality Update for
ManageEngine named a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms
Dear customers, We are excited to announce that ManageEngine has been recognized as a Challenger in the latest Gartner® Magic Quadrant™ for ITSM Platforms. This is the third year in a row we have been positioned in the annual research by Gartner.
ManageEngine named a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms
Dear customers, We are excited to announce that ManageEngine has been recognized as a Challenger in the latest Gartner® Magic Quadrant™ for ITSM Platforms. This is the third year in a row we have been positioned in the annual research by Gartner.
Google fixes high severity vulnerabilities in its Chrome 107.0.5304.106/107/110 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 107.0.5304.106/107 for Windows, 107.0.5304.110 for Mac and Linux. This update comes with 10 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes high severity vulnerabilities in its Chrome 107.0.5304.106/107/110 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 107.0.5304.106/107 for Windows, 107.0.5304.110 for Mac and Linux. This update comes with 10 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes high severity vulnerabilities in its Chrome 107.0.5304.106/107/110 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 107.0.5304.106/107 for Windows, 107.0.5304.110 for Mac and Linux. This update comes with 10 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
[SDF-44999] Watch/subscribe a request
We found quite useful to allow specific users (mostly requestors, as technicians can already do it) to access other requesters' requests. This should be user based and not dependent on department or site. As example, I do not want my department or site
Disable SAML from linux console
Good day. How can I disable SAML logging by editing configuration files and restore standard local logging to Password Manager Pro. I have to do this because I cannot access the instance, because I have the wrong "" Access URL "" "address and logging
Logs
Where can I add the logs?
Update for 12124 Failing
I have tried launching this update 4 times today and it keeps bombing out. It runs to 10% stops, then errors. I have had to restore from a backup to get it working again so I am working I'm just not sure what is wrong. I did notice it said that it was
patch location on local PC
Hi Does anyone know where the patches on the computer, you are patching are stored? I want to check that they are being cached before the deployment window
Deprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
Execute actions automaticlly after approval in requests?
Hi Team, I am trying to config some life cycle for some requests. Is there a way to do this ? Once a request is approved. execute the next action automaticlly. if it is rejected. execute another action. Thank you.
OPManager - Cyberark integration
Hi all, We are using Cyberark to rotate passwords for all local users in different servers. Every time the password is changed (rotated) by cyberark in the user account that is used to monitor via WMI in OPManager, we need to change it in OPManager manually.
Masterclass 2022, Season 2 - Episode 4: Integrate ServiceDesk Plus with Microsoft 365 (November 17)
Hey there, The fourth episode of the Masterclass 2022 series is fast approaching! In this episode, we'll learn how organizations can bring their enterprise service desks into their digital workspaces by integrating with the Microsoft ecosystem. We'll
How to create a service request using a business rule
I am trying to automate a request that we receive via email. Currently when a request is automatically created via email, our service desk manually converts it to a service request using a specific template. After the conversion, they fill in several of the fields and then trigger the tasks defined in the service request workflow. Since the sender and subject are fixed, it is easy to create a business rule to detect it, but how can I convert it to a service request? I tried to assign it to an incident template
Masterclass 2022, Season 2 - Episode 4: Integrate ServiceDesk Plus Cloud with Microsoft 365 (November 16)
Dear Customers, The fourth episode of the Masterclass 2022 series is fast approaching! In this episode, we'll learn how organizations bring enterprise service desks into their digital workspaces by integrating with the Microsoft ecosystem. Further, we'll
[SDF-85378] How do I handle CC requests by email?
HI, Here is my scenario - I have business rules setup to look at the CC address as well as the TO: address. So when an email comes in to two different email addresses (one is a CC address) - let say they send an email to HR and also CC the CLAIMS departments. It creates two requests, one for HR and one for CLAIMS departments. Problem is - the HR department has no idea that the CLAIMS department is also working the same request!! How can I configure this so that they both know about the request so
Upgrade Failling
Hi I am trying to upgrade from version 9400 to the latest build but it keeps failing below are my logs. Jul 8, 2021 6:36:29 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Jul 8, 2021 6:36:29 PM [com.adventnet.tools.update.installer.UpdateManager]
Creating Project Milestones from Requests
We often have requests that result in project and we would like the ability to create a project or a milestone from a request. Is there a way to create a project or milestone from a request. We can associate the request with the project, but this
Release announcement: Build 5150
Hello everyone, We are happy to announce the release of Analytics Plus build 5150, which brings an exciting new integration and various other updates. 1. Introducing advanced analytics for AssetExplorer: Analytics Plus seamlessly integrates with ManageEngine
Trying to create an onboarding document based on request input?
Hi, So we have a request template where a manager would fill out various values, such as name, phone number, location, company and so on. Once that is done, i would like to be able to trigger a function that would generate a PDF or XLSM file with the
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