Service Desk Plus and Deskop Central Integation?
Hi, Is there any integration between Desktop Central and Service Desk Plus? Ideally, want to be able to uninstall and install aplications through the helpdesk. Rather than using different programs. Can't find much about the subject? cheers
Event Log
Ram, In the even log, I keep seeing this SoM status update for computer :PS71 is :Agent Installed Successfully for all computers on the network. I think this is slowing things down, on the pc, is it trying to reistall the agent again. How can I stop this. YoSuke
Daily System scan
The daily system scan, once you turn it on. How can you turn it off?. I look at everything there. I think this scan is making some network problems and computer resource problems, I need to turn off this scan. YoSuke
Hardware Requirement in a large amount of PCs
Hello AdventNet, If I install a Desktop Central 6 in a large amount of PCs (over 2000), do the hardware requirement of the server need more powerful or special requirement? There is the recommended requirement in user admin: Processor: P4 - 1.5GHz RAM: 512MB Disk Space: 300MB Thanks, Letter Lam
Remote Desktop Performance
Hello, Am evaluating this product, and I must say I am quite impressed with some of the features so far. The Remote desktop does seem quite slow though compared to other tools I have used. I am wondering if there is a way to improve it's performance. I have tested connecting in 3 ways: 1. LAN from a WEB browser on a separate standalone XP computer. 2. From a computer in a different location using a VPN connection and method 1 3. From a computer in a different location trying to connect direct across
Stop a Script from running
I made a script, to install some shortcuts onto my desktop. That part works great, I have made a change. But the old script still runs everytime I log in. How do I turn this off. Also message box, keeps popping up, even that I told it not to. Michael
Inventory timeout
some PC got inventory scan timeout , but not for all pc my version is 6.0.0 buildno. 60120 agent: 6.1.15
Installing Agent
Have 30-day free trial -- 119 machines are failing - tried all the scripts on several test machines. One installs okay, but then no inventory scan. Others instlal but don't see them in Desktop Central. RPC and or Client is not responding. Have all ports opened, no FW on, ran DCOM scripts, etc. Debra Dorn
Hotfix update for Desktop Central : Build Number 60120
Hi Please find the latest hotfix release of Desktop Central 6. Following are the fixes available with this build 1. Remote Desktop Sharing - Feature to lock remote computer's Keyboard and Mouse. 2. Tools - Scheduled Remote Shutdown. 3. Enhancements in Patch Management for supporting Windows XP SP3. The build number is 60120 and the Agent version is upgraded to 6.1.14. Here is the URL to download it http://bonitas.adventnet.com/desktopcentral/11Jun2008/ManageEngine_Desktop_Central_6_0_0_SP-1_20.ppm
Multi Domain Environment
I have just installed the evaluation version of DesktopCental 6.0. I have three domain controllers in the network and two DHCP scopes with different IP range. e.g. 172.xx.xx.x and 192.xx.xx.x. The DesktopCentral is on the 192.xx.xx.x DHCP range. The problem is that when I try to push the DesktopCentral Agent on the machine located on 172.xx.xx.x DHCP segment, it gives me an error messge that access is denied. However, I can successfully installed the Agent on the 192.xx.xx.xx DHCP machines. What
Time of Alerting.
Hello AdventNet, I am trying the trial version of Desktop Central 6 Build 60118. I am interesting to understand how work the alerting when I schedule the daily inventory scan to 13:00. What happen if in that time the computer will be offline? When I receive an alert about installed software or hardware, when it goes online or when next scan will performed. And how about everyhour inventory scan? My company interesting in that. P.S. sorry for my english. Roman Rudenko, Russia
AutoPatchScheduler
When looking at the report of which computers DC has contacted (either successful or failed), I can not sort by Execution Date. I know on most of the other reports you can click on any column header to sort ascending/descending, but on this particular report (under All configurations, AutoPatchSchedu..., Execution Status), the only colums that allow you to sort are "Name", "Domain Name", and "Status". "Execution Time" and "Remark" do not sort. Thanks - jsbac
Defrag
I created a scheduled Defrag on one workstation via Desktop Central. I set it to perform when the computer is idle. This appears to be causing the current user to be logged off when it starts. This has been going on all morning -- that's the only thing that has been changed since last week, so I feel this task is the culprit. I deleted the task so it no longer shows up. Is there a way I can *manually* disable so that it does not defrag due to this task that I previously created?? Thanks! Jason
Error message when posting
More than once when attempting to post I get the message - "In order to try to prevent spammers, we do not allow our users to post URLs in any form until they have posted at least 5 legitimate posts and have been with us for more than 3 days. We appreciate your understanding in this matter in order to help us eliminate spam from this forum. If you have somehow gotten this message even though you meet both of the criteria, please let us know ASAP. Thanks! " Highly understandable -- except that when
how to uninstall agents if past eval period?
I am done evaluating Desktop Central 6. When I go to uninstall, I am advised to use the program to uninstall agents on PC's, but since the eval period is past the server wont run. What to do? Thanks Greg P
Patch Mgmt - System Count Discrepancies and Invalid PC Names
Since beginning deployment of Windows updates through Desktop Central 60109, I've noticed that when navigating through Missing Patches and selecting Missing Systems, the number of Missing Systems shown in the Patch List view differs from the actual number of systems listed for individual selection. Then, after selecting to Deploy the patch for selected systems, DC returns errors of computer names that no longer exist in Active Directory or SoM. I am able to follow through with deployment by selecting
Hotfix update for Desktop Central : Build Number 60118
Please find the latest hotfix release of Desktop Central 6. Following are the fixes available with this build - Memory and CPU shoot up issue on DC server Inventory is fixed - Agent status update issue is fixed Here is the URL to download it http://bonitas.adventnet.com/desktopcentral/30May2008/ManageEngine_Desktop_Central_6_0_0_SP-1_18.ppm Instructions to apply the Hotfix 1. Shut down Desktop Central. (either through Start -> Programs -> Desktop Central -> Stop Desktop Central (or) Right click Desktop
Remote Desktop
I have added ports 6100 and 8120, still not able to remote desktop . If I turn off the firewall, then its no problem. Once its on, I go under Desktop Sharing, click on the computer that I like to remote into. It will tell me thats its offline. But when the firewall is off, gives me the IP info, no problem to get in. Mike
Problem in deploying agenta
Hi, I have downloaded a test demo version of your product but i am unable to deploy remote agents. Saurabh
You’re invited – ShieldNXG Workshop 2025 (USA) | Hands-on cybersecurity experience
Hello, We are delighted to invite you to our upcoming ShieldNXG Workshop 2025 – USA. This event is designed for IT experts and focuses on advancing identity management and strengthening cybersecurity practices. Guided by experienced IAM and SIEM specialists,
You’re invited – ShieldNXG Workshop 2025 (USA) | Hands-on cybersecurity experience
Hello, We are delighted to invite you to our upcoming ShieldNXG Workshop 2025 – USA. This event is designed for IT experts and focuses on advancing identity management and strengthening cybersecurity practices. Guided by experienced IAM and SIEM specialists,
You’re invited – ShieldNXG Workshop 2025 (USA) | Hands-on cybersecurity experience
Hello, We are delighted to invite you to our upcoming ShieldNXG Workshop 2025 – USA. This event is designed for IT experts and focuses on advancing identity management and strengthening cybersecurity practices. Guided by experienced IAM and SIEM specialists,
You’re invited – ShieldNXG Workshop 2025 (USA) | Hands-on cybersecurity experience
Hello, We are delighted to invite you to our upcoming ShieldNXG Workshop 2025 – USA. This event is designed for IT experts and focuses on advancing identity management and strengthening cybersecurity practices. Guided by experienced IAM and SIEM specialists,
You’re invited – ShieldNXG Workshop 2025 (USA) | Hands-on cybersecurity experience
Hello, We are delighted to invite you to our upcoming ShieldNXG Workshop 2025 – USA. This event is designed for IT experts and focuses on advancing identity management and strengthening cybersecurity practices. Guided by experienced IAM and SIEM specialists,
You’re invited – ShieldNXG Workshop 2025 (USA) | Hands-on cybersecurity experience
Hello, We are delighted to invite you to our upcoming ShieldNXG Workshop 2025 – USA. This event is designed for IT experts and focuses on advancing identity management and strengthening cybersecurity practices. Guided by experienced IAM and SIEM specialists,
You’re invited – ShieldNXG Workshop 2025 (USA) | Hands-on cybersecurity experience
Hello, We are delighted to invite you to our upcoming ShieldNXG Workshop 2025 – USA. This event is designed for IT experts and focuses on advancing identity management and strengthening cybersecurity practices. Guided by experienced IAM and SIEM specialists,
How apply changes immediately for android devices?
Hi, I changed some settings in a profile and updated the group of Android devices (for example, I changed the background and added a new application to be installed). However, no changes have been applied on the clients even after 15 hours. The only way
The UEMS agent is not being deleted
Good afternoon. Once upon a time, Endpoint Central was deployed back in 2023, Now it is not on the server, and the ManageEngine UEMS - agent is not being deleted. The photo says: An internal error has occurred. Restart the application.
Backup SharePoint Online locally or cloud backup
It is the common query nowadays " we should backup SharePoint to local storage or perform SharePoint Migration to another account for data backup. It depends upon the situation. If you want to access the data offline and don't have crucial data then you
When will the Excluded Devices count limitation of 500 DiskDrive devices be increased?
We have that when securing our USB diskdrives, that we can only enter 500 Device Instance IDs. When will this limitation be increased beyond 500?
Digital Optical Monitoring of Arista switches
I read that using DOM you can monitor the status of the Optical interfaces. Does anyone has any experience in setting this up for Arista switches in Opmanager?
Self Service Portal Only Showing Succeeded
It seems when we push patches to the Self-Service Portal, it shows it Succeeded for the machines. It used to display In Progress or other status depending on if the user is installing the patches or not. It doesn't seem to be reporting if the user is
SMTP Server showing Error (Unable to send verification code - Mail Server is not reachable. Please contact your administrator.) - unable to Login now
Hi Team, We are facing issue to login on Server (unable to receive the code to login) following error is appearing Unable to send verification code - Mail Server is not reachable. Please contact your administrator. guide the solution to disable or change
Adding Text to Rest API
I previously worked with someone to have text added to a resource question in the rest API. The solution given is working well as long as text is manually added by the requester. For example the following script: var current = $CS.getValue("RES_601_QUS_301");
Upcoming enhancements in Zia in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Zia in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Ask Zia-Conversational Chatbot You can now configure Zia Chatbot as a conversational bot to provide a smarter and
After upgrading to 15120, 'SEND' is not working
When we try to reply all to a request via email and click 'Send', the page freezes and the email is not sent
Migrate from Build 15100 to 15120 error 1009 file in use but system does not provide PID
Can't see anything showing in use but fails to pass preliminary checks. Anyone else experiencing this?
Report on Multi-Select Additional Fields - ME Version 14.9 Build 14930
How can I report on a multi select additional fields for "Tags" but have the report group the tags per ID, and not multiple lines per tag with the same request ID? There are no errors or guidance in ME when I run the update SQL with the addition of below:
Internal Error (NullPointerException in InlineImageUtil) when creating a new ticket on a fresh installation (Build 15120).
Acabei de executar uma nova instalação do ServiceDesk Plus Versão 15.1 (Build 15120) em um servidor Debian . O aplicativo inicia corretamente, mas quando tento criar uma nova solicitação na interface web, recebo um "Erro interno". O arquivo serverout.log
After upgrading to 15120, 'SEND' is not working
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