SDP cloud REST api metadata support
Hi all, I'm working on a bi-directional sync between our company's app and SDP Cloud. Flow: App → SDP: Using SDP Cloud V3 API (edit-request) to update ticket status. SDP → App: Using Triggers + Custom Functions to detect status updates and call our public
Approval comment in Conversations
The Comments left in the Approval sections are easy to miss since we need to select another Tab, How about including them in the conversations list? This could be how it looks when approved And Red for Declined and Blue for Clarification. This would mean
our user creation and modification templates have lost their 365 tab
We recently updated to 8030 and now all our templates are missing the 365 tab where we can assign licenses and azure group membership. When I check the Microsoft 365 tab from the main menu, I get the notice that I need to "click here to configure". When
Plants vs Brainrots Gattolini Owlini: Value and How to Get It
For fans of Roblox Steal a Brainrot, certain Brainrots stand out not only for their rarity but also for their value in gameplay. One of the most sought-after Brainrots is Gattolini Owlini, a special collectible that has become a favorite for both collectors
My own Requests-filter as a technician
So I'm a technician, but sometimes I actually make requests (of other teams or order computers and such). Where is the filter for me to see my own requests? I tried making a global filter but I can't seem to choose Logged in user in the Requester field
Allowing end users or Support Partners to create Change Requests directly
Hi, Is it possible in ServiceDesk Plus for regular users (or Support Partners) to create/submit a Change Request or Change Ticket themselves? We would like certain users —specifically our Support Partners— to be able to log Change Requests directly in
Unable to see security groups when he was in multiple domains
Hi Team, when i search for an user and click on that user to see groups information . we are seeing only groups related to only 1 domain . The user have other groups in different domain . How can we achieve this to view all domain groups information of
CAN'T ENROLL ME MDM ON iOS 26.1
iOS 26.1 does not show ENROLL DEVICE Window after adding Apple Configurator Blueprint and MDM Assignment in ABM! Does anyone experience the same issue? Tried with several new phones and MDM re-assignments via ABM.
Templates/Data Insert based on Ticket Categories
Hi all, I'd like some help with creating a template for new tickets. When a specific category and subcategory are selected, I would like to insert text into the subject and the description boxes. Is this possible to do? All research shows that I will
Error while start SDP
SDP Dos not start- log file error com.adventnet.mfw.ServerFailureException at com.zoho.mickey.startup.MEServer.startServer(MEServer.java:371) at com.adventnet.mfw.Starter.start(Starter.java:387) at com.adventnet.mfw.Starter.main(Starter.java:703) at com.adventnet.me.servicedesk.start.SDPStarter.main(SDPStarter.java:123)
Manage Engine Service Desk Version Update Problems
Merhaba, ManageEngine ServiceDesk uygulamasını 15.1 Yapı 15150 sürümüne güncelledikten sonra menü başlıkları bozuldu. Ekran görüntülerini ekliyorum. Desteğinizi rica ediyorum. Saygılarımla.
DC Agent System Tray Icon Not Showing Up on Some Computers
Has anyone seen experienced an issue where the DC agent icon doesn't show up in the system tray even though the following processes and service are loaded? Processes: dcagentservice.exe dcagenttrayicon.exe dcondemand.exe Service: ManageEngine Desktop
How to automatically restart services when down and be alerted?
I would like to know how to be alerted if a windows service like RDP for example, goes down, and how to have endpoint central restart it after X amount of time, and be alerted if that fails also. Is this possible?
Not allow to reopen closed requests
Hello, We have this configured: Helpdesk Customizer - Notification Rules Acknowledge requester by e-mail when the request is closed. But, If requester respond the e.mail, then Servicedesk reopen the request as a new request. It’s posible to not allow
How do I deploy a script to the self-service portal?
I have a single one-line command I want to deploy to the self service portal, so that if users run into a certain problem, they go to the SSP and click Install and it fixes the problem. Its not an executable or deployment package or anything, just a single
[Free training] Power up your network monitoring game with a free product training
Whether you're evaluating, learning the ropes, or a regularly using OpManager, there's no better way to get fresh insights in optimizing your network monitoring than a product training. Attend the free, four-part webinar series on September 17, 24, October
Upcoming IN & UK DR Drill Scheduled for 14th December 2025 and 21st December 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho IN and UK services on December 14th, 2025 and December 21st, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the US deployments
Error view task request
Hi Team, SDP V14.5 A user is unable to view the task and receives the following error message: ‘Unable to parse the given data I checked the API response from the system, and when passing the row count, it is currently sent as "%22%3A%2210%20%22%2C%22".
unable to execute a Report via API
Hi! I'm trying to get a Report data via API call through documentation example/test module but got "Invalid Input". what is wrong and how to fix it? SD version is 15.1 Build 15150
Missing License file
Dear Team, Please suggest how to generate this license, which is activated in the server, but due to issues in the server, we want to set it up in a new one. Product Name : ManageEngine ServiceDesk Plus 9.3 License Type : Registered Version License ID
[SDF-107034,SDF-28769] hyperlink in custom field or notes
Hi, I'm trying to insert a URL into a custom field (text field) though it isn't appearing as a hyperlink. How can I achieve this? I have also tried adding a URL to the notes as a straight forward URL and as a HTML hyperlink though it still comes out as
Remove Role Approver via API
I'm using role approvers as placeholders in a template before replacing them with the actual person needed in the approval, is there any way I can remove the Role Approval via the REST API or can that only be done manually? Thanks (I have tried submitting
Mandatory Fields in Asset
I was wondering if there was a means to make certain fields Mandatory with regards to adding a new asset. This is particularly important with regards to the "Asset Tag" field as we do not want anything to be listed in out Inventory that does not have an asset tag assigned to it. It would be a good feature to be able to customize the asset fields much more than we currently can.
Force Client to switch Remoteoffice
Hello We have several remote offices, each defined by its own IP scope, and everything works fine in general. However, I need to know how I can manually trigger the IP scope check on the client — either through a parameter in an executable file or by
Block USB on Mac
We have successfully deployed a configuration policy to our Windows Devices which stops them from using USB Mass Storage. I have been trying to replicate this for MacBook's but so far haven't found a solution. The only article I could find stated that
Asset counting
Hi ALL Who knows how SDP Cloud counting Assets ? Is it means only IT assets or all?
Move Request from instance to another automatically
Hi, Is a way to Move Request from instance to another automatically by some criteria?
ServiceDesk Plus - Automatic Request Transfer Between Portals
Hi Everyone! This is a Custom Trigger script for ServiceDesk Plus that automatically transfers requests from Portal A to Portal B in real-time. No manual intervention required! ✨ Features ✅ Automatic Transfer - Instantly sends new requests to Portal B
More filters for Contracts?
Is it possible to make more filters for Contracts view? Our users want Contracts expiring in the next 60, 90 and 120 days too.
How can i search an user when i have multiple domains
I would like to search my profile in our org and our org has 4 domains . I would like to achieve through a single api call to get the result of my user details. can we give multi domains in the search user call separated by , or ; .can some one send me
No Changes in Active Directory made after installing version 8030
After installing version 8030 there are no changes made in active directory with ad manager plus. For example: remove a user from a group in ad manager plus does not take effect in active directory. Connection to domain controllers looks ok. Need he
[New Release] ADManager Plus' latest build 8030 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8030. Features Zia - AI chat assistant: A new AI-powered assistant, Zia, has been introduced to help users perform AD management tasks and generate reports
No carga SDP
Solicitamos con urgencia su apoyo para validar acceso a SDP, no carga.
Asset Explorer won't analize device.
Hello, We have Asset explorer, and we're using Endpoint Central's agent to add devices to it. The issue we're having is when we manually try to analyse devices, we get the following error: The version of Asset Explorer is 7.6 7650 and the Endpoint Central's
ManageEngine EU is down as of 9:43pm UK time
THe ME status page is all green ut the ZOHO EU status page shows ALL SERVICES ACROSS EU ARE DOWN...total of 79 services affected.... https://status.zoho.eu/#/incident/9vZ_Y8x6pBBw5SoL-YNOAV4m4m9GFLxHiMmpHxBwcNlnZMydUPdtcLhbdg5Vt3qNlOLl7j66gYzemsutBa
Request for Guidance on Manage Engine ServiceDesk Plus -MSP Upgrade
Hi Support Team We are currently running ServiceDesk Plus MSP On-Premise version 10.5 (Build 10538). When we previously checked with support, we were informed that our instance is using the free edition without an Annual Maintenance Subscription (AMS).
How to Merge Multiple Outlook PST Files?
Merging large PST files from multiple Outlook profiles manually is a time-consuming and inefficient process. Combining large PST files can be a hassle for users who have to do it daily. BitRecover PST Combiner. This is the best solution to this query.
Best Way to Implement Updates
I have been working on my ServiceDesk Plus Helpdesk since July. We are happy with where it is, however we all know that updates will still need to be implemented. I would like to do a monthly update. What is the best way to test the updates that are required
ADAudit Plus fails to send logs to Splunk HEC — SSLHandshakeException PKIX path building failed with self-signed cert
Hi everyone, I’m trying to forward logs from ManageEngine ADAudit Plus to a Splunk HTTP Event Collector (HEC) over HTTPS. On the Splunk side, HEC is configured with a self-signed certificate. When ADAudit attempts to send data to HEC, I get the following
Custom Widget
The Custom Widget option is not showing under the Developer Space Menu option Trying to create a connection between SDP and TEAMS How to you upload the custom widget zip?
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