Browser Customization - Creating Bookmark in Bookmarks Bar
Does anyone know if there is a way to ensure bookmarks added to browser (specifically Edge or Chrome) the favorites are added to the Favorites Bar. I've tried placing the favorite in the "Favorite Bar" folder, but that doesn't seem to work. It will ultimately
[Free webinar] 5 strategies to avoid service desk technician burnout
Hello there, Experiencing declining productivity and efficiency? Your solution may not lie in enhancing technician skillsets, but in tackling the underlying signs of technician burnout. Our latest webinar walks you through effective solutions to identify,
[Free webinar] 5 strategies to avoid service desk technician burnout
Hello there, Experiencing declining productivity and efficiency? Your solution may not lie in enhancing technician skillsets, but in tackling the underlying signs of technician burnout. Our latest webinar walks you through effective solutions to identify,
[Free webinar] 5 strategies to avoid service desk technician burnout
Hello there, Experiencing declining productivity and efficiency? Your solution may not lie in enhancing technician skillsets, but in tackling the underlying signs of technician burnout. Our latest webinar walks you through effective solutions to identify,
Same request, unable to generate new ticket
我的 SDP 与 OPM 关联，OPM 告警将在 SDP 请求中生成工单。但是，已经发现，如果工作订单状态为“已解决”，则重复的警报将在上一个工作订单中注释，而不是生成新的警报
Link to Service Category
How do I create a link on the portal homepage to one Service Category and not just the whole catalog. I have a need to make one category have a direct link, to make it easier for the end user to always have a quick access to the requests in that cat
Issue with Audit Log Delay in Manageengine SharePoint Manager Plus
Dear Support Team, We are currently utilizing your product, SharePoint Manager Plus, for monitoring SharePoint Online. We have encountered a specific issue that we hope to receive assistance with from your end. We've observed a significant delay in the
ADSelfService Plus' latest build 6402 now released with an important security issue fix
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6402, with the following issue fix. Enhancement The Spring Framework JAR files used in the product have been updated to version 5.3.28. Issue Fix An authenticated RCE security
New Enhancements to Custom Groups in Endpoint Central v11.2.2331.01 and Above!
Hello everyone! In this announcement, we'd like to introduce a few new enhancements to the custom groups feature. Endpoint Central versions 11.2.2331.01 and above will have these features. So what's new? 1) Custom groups can now be created based on the
Append Name Field to Subject Line
I am trying to execute a script on a template in the 'Field and Form' rules to get a variable and append it to the subject line. I have an onboarding form/template where the HR team will input the username in the form. I am trying to get that name and
Upcoming enhancements in Settings and Maintenance
Dear Users, We are elated to announce the upcoming enhancements in Settings and Maintenance. Below is a brief run-through of the same: Setup Auto Close and Reopen Requests using Zia AIr User Groups Enhancements Technicians can set filters for user groups
Custom Widget
Hello, I have custom oid to get count of wireless client connected to my mikrotik, and i want to shown this value to my custom dashboard. So, can we make custom widget to query some value than use available existing widget?
How can we populate User (Requester) "Reporting To (Full Name)" & "Reporting to E-mail Address" on Request Additional Fields?
How can we populate User (Requester) "Reporting To (Full Name)" & "Reporting to E-mail Address" on Request Additional Fields?
How to make the Text of the Description Red through FAFR Execute Scripts?
We are auto. populating the Description of the request through FAFR Execute Scripts. We would like to know that, how can we make the Text variable in Red?
Netflow Analyser shows double speed on a vlan interface monitored on a huawei Router
Hi, i have configured netstream on a huawei router with the following config: ip netstream export version 9 ip netstream export index-switch 32 ip netstream timeout active 1 ip netstream timeout inactive 15 ip netstream export template timeout-rate 1
M365 Manager Plus build 4603 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4603. Enhancements: Two new audit and alert actions, RecycledFile and RecycledFolder, have been added to the OneDrive and SharePoint File Folder Activities audit profile
M365 Security Plus build 4603 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4603. Enhancements: Two new audit and alert actions, RecycledFile and RecycledFolder, have been added to the OneDrive and SharePoint File Folder Activities audit
Automate Account Disable/Deletion in Multiple Domains
We are testing automatic account creation, disabling, and deletion using ADManager Plus using MS SQL server integration to tap into a database that will be managed by HR. My organization has multiple domains (production lab, dev), and we would like to
Widget gauge
Hello, Can we show cpu utilization on the dashboard using widget but the widget showing as gauge than horizontalbar Currently now the widget showing as horizontal bar can we change to gauge like this?
End of Support for Migration from 32-bit to 64-bit Architecture of Key Manager Plus
Dear Key Manager Plus Users, It is an advance announcement to inform you that we will no longer be supporting 32-bit to 64-bit architecture migration for Windows and Linux for build versions higher than 6620. Although the 32-bit to 64-bit architecture
ADSelfservice Plus - MFA issue: This page can't be displayed
Hi All, We got an issue with enabling MFA on endpoints. From our endpoints (OS: Windows server 2016), we access the ADSelfservice server with port 9251 using Internet Explorer successfully. We installed agent on our endpoints, and then MFA screen displayed
Surveys are only sent if there is no acknowledgement from the user
Hi, Team, After implementing a couple of surveys on a customer of mine, configured for all Closed incident or service requests with no criteria or exclusion (only Disable survey when technicians are requesters), it happens that the survey is only sent
Generating Report
Hello I need some assistance on how to get a detailed report for the following "% of the total incident tickets that met our SLOs opened" is there a canned report that I can use for this total and I can export and create the pivot tables to get the percentages?
confused how to add roles within Service Desk Plus
Hello I'm confused as to how roles are assigned within Service Desk Plus. I have created a test role under Roles but this does not appear under assign roles options within user admin. Instead I just see Organization Roles. I want to be able to create
open pending requests list on Requester portal customization
Dear Support, I'm using customize request portal and there is an issue with viewing pending list ( action type open Awaiting requests) please find the attached i tried with open completed requests it's working fine except the above action type (open Awaiting
E-mail command don't work with same accout used has email configuration
Hi everyone, I setup my e-mail command to change the requester with a field. When I use my own adress e-mail and I send an e-mail that work good, he change the requester. When I send an e-mail with the adresse it@servicedesk to it@servicedesk ( the same
Monitoring Missing Disk
Hi.. If i have many disk on the workstation, what monitor should be used to detect if there any disk missing in the workstation?
ADSelfService Plus Fixes and Enhancements [2024]
Release Notes for build 6509 ( Nov 15, 2024 ) Enhancements The Windows login agent is now compatible with devices running on ARM64 processors. Issue fixes An issue that caused the Windows login agent to deny RDP connections between Windows machines in
Access to single share
Is it possible to create a report that shows access to a single network share? Currently all I can find is the total aggregate access to all network shares.
Unlock Administrator Account
Hi, I installed SDP and change default administrator account password. After 3 try, I see this error: ``` Your Account has been locked. Please contact your administrator or try later ``` I use SDP 9422 with MSSQL 2005. How to unlock administrator account? What should I do?+
RecoveryManager Plus rolls out build 6100 with Zoho WorkDrive backup and restoration capabilities.
We are glad to release the latest version of RecoveryManager Plus, build 6100. Feature: Zoho WorkDrive backup and restoration: Backup and restore all items in your Zoho WorkDrive Teams and the members' drive. RecoveryManager Plus provides the following
PAM Masterclass 2024 - Episode 1: Privileged account management and remote password reset
Greetings! Having successfully completed two seasons of the PAM Masterclass training series, we are excited to announce the commencement of season 3 from February 6. Sign up for free today and make the most out of our exclusive product training sessions.
2023: A feature retrospective
In a transformative year of industry shifts, 2023 marked significant milestones for us at Analytics Plus. Here's our yearly roundup of a suite of new features, enhancements, integrations, and more. 1. Powerful integrations: OpManager MSP: Gain complete
Upgrade to
I have tried to upgrade servicedesk plus from 10.0 Build 10019 to 10.5 Build 10500 on Linux. At 6% progress I receive the error below. I have rebooted and checked for any update on my system. Upgrading bundled JRE Extracting new jre zip. 6% Completed [/]Unexpected Error. Please click View Log>> for more details My linux system information is: Distributor ID: Ubuntu Description: Ubuntu 18.04.2 LTS Release: 18.04 Codename: bionic Upgrade log files provides the the
Reply Template Extra Click
Since the most recent update we now have to click in the reply box before typing. Previously you would hit reply then it would automatically move to the box and you could just type. Now you have to click before you type. Thanks, Ben
Non-standard MSI product code in MSI agent package
I opted to deploy the Agent using the MSI method in our environment. Already on my first attempt I ran into an issue that the MSI Product code of the installer, does not match the MSI product code one the Agent was installed product code in the Installer:
Deployment Policies
Hi, Just wondering if there's a reason why policies created under Deployment Policies are restricted from being modified by another administrator? And also, why when we delete a policy, it is not removed from the list but are only marked as 'Deleted'. Would be good if other administrators can modify / delete Deployment Policies that I created, and also be able to remove permanently policies that are no longer required from the list. Let me know if this is possible. Thank you. Regards. Willie
Restrict ticket creation based on a date
Is there a script available to restrict users submitting a ticket that is less than 30 days away from a date field? Requirement: travel request forms must be submitted 30 days prior to an user's travel date. If they attempt to create a ticket, and the
Patch Tuesday updates - January 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-01 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5034167) (ESU) 2024-01 Security Only Quality Update
Creating Device templates
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