Ride the Chill—Experience the Thrill of Snow Rider!
Feel the icy wind in your face and the snow crunching beneath your board — welcome to Snow Rider , a one-of-a-kind snowboarding game that captures the excitement of gliding down a mountain filled with daring obstacles and endless fun! In Snow Rider, your
File Upload though API
Hi, I noticed in your latest update 7922 file upload in the API is available. and i am VERY happy it is. unfortunately when implementing it into my outlook add-in i get an error regarding the size of the attachment. "Error while adding attachment. You can't attach files of size of more than 20 MB" document attached is the input and as you can see this is not close 20MB :) This is definitely not the case here. I see three options but i might be wrong 1. Error message being displayed is incorrect
Software Deployment tab > Deployment > Self-Service Portal missing
Hello, I have the paid ManageEngine Endpoint Central Professional version installed. I went through the steps to have Self-Service Portal enabled in the web GUI. But, under the deployment tab under settings, there is no new tab for Self-Service Portal.
ServiceDesk Plus MSP – Latest version not available in dowloaded installer version
Hello , I’m preparing to install ManageEngine ServiceDesk Plus MSP and I've noticed that when I download the installer from the official website, the version provided is 14850, while the latest published version is 14940. Could you please verify if the
Excluding singel computer from restart
Hi all, I have the requirement to exclude one Computer from the automated restart after updates. Normally we do the restarts on Sundays but this special occasion one PC has to run throughout the weekend. How can I do that? Thank you.
Inventory custom data
How I can use Desktop Central to collect custom inventory data from endpoints and create a reports based on this information? Eg. I want to check if custom registry key exists at endpoint and create a report based on this.
Self Service Portal Enhancement Requests
Suggestions: Allow multiple (custom named) pages or tabs to further categorize installations. Currently you just have "Apps" and "Updates". I would like the ability to make "Quick Fixes" and "Company Apps" that I can assign installations to. Support direct
Application Control - Blocking File Paths in User Profile
I'd like to block executables from running in %USERPROFILE%\Downloads or C:\Users\*\Downloads to avoid users from running executables they may have inadvertently downloaded. Is there a way to do such a thing with Application Control? Other applications
Not fancy improvements in the new version
Hi everybody, am i the only one that find not fancy at all this 2 graphical things came from one of the latest updates? - icon of a folder on the left of the service categories - useless and huge frame (always opening extended) saying "no service categories
MDM Disconnect / Remove from Computers
I'm looking for the correct way to disconnect the EC MDM profile from computers remotely. I see the deprovision option in MDM for a computer, but I don't want to remove any data just the MDM profile itself. Is there also a way to turn off MDM auto enrollment
When will Asset booking be available in SD Plus cloud
Asset booking is available in the on-premises version, when is this likely to be seen in the cloud version? It's a feature we are keen to explore. Thanks.
[New Release] ADManager Plus' latest build 8025 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8025. Issues fixed Fixed an issue where the Microsoft 365 tab appeared blank for technicians and was only restored after editing and saving the technician
Zia Bot not showing Incident templates
Hi, What config have I missed, under Zia Bot it will show the 'Ask for a resource' but not 'Raise a ticket' even though all incident templates are set to Show Requester. Think I've had this before but I can't remember how it was fixed. Build 15130
endpoint central migration when there is separate SQL server data base
Hi, I was reviewing the documentation on Endpoint Central migration, and I noticed that it doesn’t provide any guidance on what to do when the database is hosted on a separate Windows server (i.e., the application and database are on different machines).
create requests 'on behalf of'
It appears this feature is available in SDP Cloud; however, I cannot find any reference to it for on-prem. How do you handle requests submitted by person A, for the purpose of Person B.
Sending notification failed for notifyType : Queue errors
Hi V - 14105. In the system log viewer seeing these errors: Sending notification failed for notifyType : Queue errors. I thought this may be due to a mandatory field not being populated but the only mandatory field is 'subject'. Sending notification failed
Remove Approval for VIP User
I am trying to remove the approval process when a Service Request is created by a user marked as a VIP. I have a request template where the Approval is set to the Reporting Manager of the Requester for Stage 1 approval. I have tried creating a rule where:
Migrating Database to a new drive?
Are there any tutorials on migrating the database to a new drive? I plan on installed a larger (secondary) hard drive onto our server and would like to move the ELA database over there. Does this require any uninstallation of the server? Thanks!
Distribution servers
So we are launching more domains with DTC. Unlike our other Domain Deployments these new segments are physically separated from our primary network. We do have a very small IP space that is interconnected. So we can put a DTC server in each location and
How to handle package install failure when package is already installed?
New to EC and using a Gemini for a lot of guidance. I have a package I'm deploying. The package installs successfully when it's a new install but in subsequent checkins it shows as failed. I assume because the package has already been installed. The reason
RecoveryManager Plus rolls out build 6310 with feature enhancements.
We are glad to release the latest version of RecoveryManager Plus, build 6310. Features: · Entra ID BitLocker recovery keys: You can now back up and retrieve Entra ID BitLocker recovery keys ensuring quick access to encrypted drives. · Portal rebranding:
Enrolling Macs
I have installed Endpoint Central on a couple of Macs and reset the enrollment with the root user, but one of the Macs has presented the user with this enrollment dialogue which they cannot get past. They are offsite. The Mac is in Apple Business Manager
Using webhook or similar on SDP ondemand Professional
Hi, Team, Is it possible to add a request via API with a custom trigger (or anything else) on a Professional edition? On the on-premise, we have Deluge in all editions, and it is easy to do so. In the cloud version, the Professional Edition doesn't have
API Endpoint for Listing Available Methods and Required Fields
Dear ManageEngine Support Team, I am currently working on an integration between ManageEngine ServiceDesk Plus and a third party app. As part of this process, I am using the ServiceDesk Plus API to perform various operations. I would like to know if there
Windows 10 Extended Security Updates (ESU)
Once Windows 10 support ends, if we have machines enrolled into extended security updates from Microsoft for Windows 10 will those updates be in Endpoint Central Patch Management to deploy to these Windows 10 systems? Or will we have to manually update
Custom Reports for Service Request Resources... When?
Are there any plans to add the ability to customize reports with questions related to Service Request resources?
Internal vs External Report
Hi Is there a way to determine in a report if a request was created by an internal requester vs an external requester? I tried to filter where requester contains '*.ourdomainname' and where requester contains 'ourdomainname' Didn't work.
Prohibited software
Just wondering why none of the Xbox things are not listed in the Prohibited Software list...? Maybe that is something that can be added to the list?
PXE boot.wim files takes forever to load
If I am able to get a laptop to PXE boot loading the \boot.wim file takes forever to complete. I PXE booted a laptop 20 minutes ago and it is not even half way done loading the boot.wim file. Last week this was not occurring. I have rebooted the server
User automation with computer report
I have a report with all computers with a managed by attribute. Is it possible to set up an automation that puts all of the users in the managed by attribute in a ad group? and also removes users from ad group, if they not anymore manager of a compu
Workflow Tasks Not Triggering When Requests Are Created via REST API
Dear All, We have observed the following behavior in our ServiceDesk Plus environment: • When a request is created manually through the ServiceDesk Plus portal, all tasks associated with the Service Template workflow are triggered as expected. • However,
Display survey result on request details
Hi, Team, Is it possible to have on the request's right panel something that shows the survey result? This should display the same pop-up window as we can see on the survey reports when selecting the request. Thanks.
CVEs found in C:\ManageEngine\ADManager Plus\Patch\ by vulnerability management tool
Hello, Are the Patch files contained within the ADManagerPlus directory required to be kept for future use or can they be removed after upgrading? For example, our Wiz security platform is counting these as vulnerabilities even though we are running 8.0.0
Creating Request on behalf of another person
Hi, We are using SDPCloud and have the Professional subscription. Currently if a user logs onto the requester portal, the field 'requester' shows themselves but it is greyed out/disabled. We have situations where someone can't get onto their computer
Integration ServiceDesk Plus Cloud with WhatsApp
Hello Support, Can ServiceDesk Plus Cloud integrate with Whatsapp? Or are this integration planned? Regards, Rafael Vega.
Upcoming Enchancement in Request
Dear Users, We are elated to announce the upcoming enhancements in Request in ServiceDesk Plus Cloud.Below is a brief run-through of the same. Enhancement Merged Request Information in Parent Requests After merging requests, users can now: Identify conversations
Scanning endpoints to verify whether a file exists
We have an estate of 600+ endpoints to which we have pushed a specific file. We would like to scan these endpoints to confirm that the new file now exists on each endpoint and compile the results into a report. From what I can see, the file scan function
Can administrator log out a technician that did not log out himself?
I am noticing that a lot of technicians log in to SDP and then never log out. Is there a way that the administrator can log them out? Without disabling their account? Diana
Webhook json
Dear all, I use a webhook to send json to an external platform every time a request has modified. All works fine, but I need to send out some account information also linked to the request. I tried to use the only one account variable available ${{request.account}},
Issue in ServiceDEsk MSP - edit request for only 1 account
I have multiple accounts and as an admin i can edit their related requests. I created a new account, i am not able to edit their related requested. Noting that i have checked everything related to permissions and roles.
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