Test server
We currently have a Registered Version license (Free version that was grandfathered in for many years) for On-Premise SDP. We would like to configure an On-Premise Test SDP server that we can use for testing configuration changes. Can we use the same
Kerberos authentication support.
Dear ManageEngine Team, We recently started utilizing Protected Users for a select group of privileged accounts (as outlined by Microsoft here). However, we have observed that these users are unable to log in to AD Self Service Plus to reset their passwords.
CPU Utilization
This weekend, I upgraded SDP from build 15120 to 15130. On the same vm host, we also run the "free" edition of Endpoint Central, which was also upgraded to the latest build. Since completing this Friday night, we saw the ZULU / java.exe app consuming
Auto-Update of Approver when Field Change
Hi, I would like to configure our system so that whenever a specific field in a form is changed, the approver is automatically updated accordingly. Could you please guide me on how to implement this functionality? Any instructions or best practices for
RDP Session with GINA Client freezes in Windows to blue background and "please wait".
Hello, we have Windows Servers with the GINA Client to secure it with MFA at the Windows login. When i make RDP and enter my code everything works fine. But when i lock my host computer, from where i started RDP Session and come back and unlock it, very
Any way to suppress this warning?
Hi Is there a way to suppress these warnings? template looks fine then the techs select 'bugs or errors' or 'enhancements' and the 'cannot be empty' alerts appear. Any way to turn these off just for this template? if not, not that big deal but if there
DMARC issue
Dear all, We are currently creating requests by sending emails to support@ourdomain.com, with the SDP email address in BCC. When we reply to the requester, the response uses our support@ourdomain.com address. DMARC, SPF, and related configurations are
Please provide a valid input for field Field Values?
I'm creating a new field for use in a new service template, I need to have a multi pick list where staff can select options by ticking boxes, they need to be able to select any number of the tick boxes. I create a new field but can't get past the * Select
Stand Alone Tasks
Hi Is there a way to turn off stand alone task creations? I don't want technicians to be able to create a task that is not part/from a ticket/request.
[SDF-92587] Red envelope - mark manually as read
Hi there, is it possible to mark ticket answers as read, to get rid of the red envelope? Problem: From SDP, we are "talking" to other ticket systems which belong to different service providers. So we really often get automated messages from these
Scanning endpoints to verify whether a file exists
We are looking to scan our endpoints for a file and looking to know the files creation date. I found this post which gives me most of the info I need, I'm just missing the additional info in the query for the report. https://pitstop.manageengine.com
Hide/Delete/Change the Dashboard (Password Dashboard)
Dear I hope you are doing well, is it possible to delete those 2 dashboard or even hide them?
Applications Manager Plugin is not reachable
Hello. We did an upgrade of AMP from build 174400 to build 177202, and after that an upgrade of OpManager from build 12.8.524 to 12.8.544. Upgrade processes went smoothly, aka GUI install wizzard didn't report any instal errors. 2 hours after upgrades
Transferring templates from one Service Catalog to another.
Example: There is a Category of services called "Digit". It has a catalog of services and a template called "CRM". You need to move this "CRM" template to "Business Applications". I looked through everything and turned off the template, but I didn't find
Auto. Resolve the Request with the Resolution when all the associated Tasks are Completed?
Dear All, Is it possible to Auto. Resolve the Request with the Resolution when all the associated Tasks are Completed? Regards, Wajahath Farooq
Windows 11 25h2
hi MS just rollout the package for 25h2, will it be available soon ? https://support.microsoft.com/en-us/topic/kb5054156-feature-update-to-windows-11-version-25h2-by-using-an-enablement-package-4d307e2d-3028-4323-bb46-552cff491643
Auto. Change/Re-assigned the Request Ownership?
Dear All, Is it Possible to Auto. Change/Re-assigned the Request Ownership of a particular Request template when all the associated Tasks are Completed? Regards, Wajahath Farooq
User Survey limit recipients
Is there a way we can limit the user survey emails to certain domains. At the moment the Service Desk does deal with external requesters, but I would only like the survey email to be sent out to internal company staff. Thanks
Ask Zia as the Requester Portal
With the introduction of the gen AI features, and the Ask Zia module within the portal, it feels like its a missed opportunity for the Ask Zia front end to become the landing page for the requester portal. Appreciate everyones needs will slightly differ
Assign Weekend Tickets to a Specific Technician
I hope you are doing well. I would like to configure our system so that all tickets created on weekends (Friday and Saturday) are automatically assigned to a specific technician (ID: 3). Could you please guide me on the steps required to implement this
Use AI to intelligently route a ticket to the correct resolver group
I read some articles about AI in ServiceDesk Plus and also the ability to route tickets based on AI. We currently route incidents based on a selection of site, category & subcategory. We often find that users do not select the correct category & subcategory,
query hardware changes
Hi, I want to know when removed or changed ram, harddisk, board or another else from workstations. do you send me a query for this? there have a report for this which name is Audit history by hardware changes but there are very details on it and no show query button. just i want to what physical hardware changed, which workstation and when?
Update – New IP Ranges for UK Data Center
Dear Customer, We have recently added new IP ranges in our UK Data Center. If you have enabled IP whitelisting in your mail server, please ensure the following new IP addresses are added in addition to the existing ones to avoid any disruption. New IPs:
PATCH VULNERABILITY SEVERITY CRITERIA
Hello, Can you describe how the severity criteria is calculated ? Why some vulnerability have unrated value ? Thanks. Patrick
Checklist templates not in alphabetical order when adding them to a request
When I'm editing checklist templates, they're sorted in alphabetical order. But when I go to add a checklist to a request, and use the "Add existing checkist" option, they seem to be sorted in order of creation date. Can I suggest that the order be changed
Domain criteria for dynamic groups
Is it possible to use the "domain" criteria for dynamic groups not only for Windows but also for Linux and Mac?
Adding selected patches to a present devices and how to add them to new devices
New to patch manager plus. I have around 400 systems I want to apply just security patches to at the moment. After applying security patches to this group and a new device is added can the same security patches be applied to this group automatically?
Cannot detect all interface
I have tested Opmanager and try to monitor Ciscc ASR9k, I have two card 1. A9K-MPA-20X1GE 2. A9K-24X10GE-1G-SE All interface on A9K-MPA-20X1GE is detected by opmanager. But no interface on A9K-24X10GE-1G-SE is showing on the opmanager. Kindly help. (Note:
ADAP Alerts - Locked Out Users
Hi this is more a question than a request for help. If I were to setup an alert for Locked Out Users in ADAP, does the alert differentiate between a user who has locked themselves out from multiple bad password entries and a domain administrator disabling
Add the ID to the tab header on browser window
Sometimes we have a lot of open tickets on diffrent tabs. It would be really helpfull and time saving to be able to see the ID and title on the header. In this example I have 3 open changes but, unless I open each tab, there is no way of knowing wich
how to send sms for (((ALL))) clarification Notifications
Hello, I would like to know if it is possible to configure SMS notifications for clarification events in ServiceDesk Plus. The requirement is: When a clarification is requested from the user, an SMS should be sent to the user. When the user responds to
how to jump from softphone client to new ticket creation
hi Trying to figure out how to jump from my softphone to creation of a new ticket. I would like to use the callerid from softphone to select the correct requester on the request? I can see that a new request is called with the following uri, https://xxxx/WorkOrder.do?woMode=newWO&reqTemplate=13201
Utilize end-user classification for statistics?
Is there a way to detect document classifications set by the end user in Office products. The XML meta-data MSIP_Label_81d88a3b-eb57-45ab-ac59-ba87b3e30be3_Name should identify if a word document has a set classification label. I understand that the actual
You have exceeded the limit
I get this error but I am under 200 fields! I know I can update the value in globalconfig, but that didn't fix the error. Update globalconfig set PARAMVALUE = I am on version 14105
FIDO2 and PIN prompts
Hi, Can you confirm if this is expected behaviour and if so, can I change it? I have a policy setup to allow the use of FIDO2 keys (YubiKeys). When the user first logs into ADSS he is asked to register his key, he enters his PIN, touches the key and everything
Remcom.exe flagged as malicious
Dear Support Team, our AV solution flagged Remcom.exe from version 6101 as malicious - PUA Application.RemoteAdmin.RLH. A VirusTotal scan shows that this is not an exception: https://www.virustotal.com/gui/file/d7a923357aea4f9d4e65d43d3f800fa4f3b766a825be63d798f5ff35721a462a/detection
Report Not
Dear ME SDP Team, I generate a report and export it as .xlsx. why did it always saved as .zip file. and everytime i tried to extract the zip file, it would return an error right now i couldn't export any kind of report. it is always exported as .zip Can
🚀 Join us at UserConf London 2025!
Dear Customers, We’re thrilled to announce that UserConf London 2025 is happening on October 23–24, 2025, at the ICC Maritime Suite, ExCeL London 🎉 This is your chance to: ✅ Deep-dive into our products with expert-led, hands-on sessions ✅ Connect with
Monitorining Domain devices
Hello, We have devices being monitored using domain credentials, but there's one device that is in domain but OpManager suggests the credentials are not valid. We deleted the device and monitored it again, but there was no luck. What could be done?
How to email notification to a specific user when a specific Onboarding service template is created?
Onboarding new hire service ticket is generated, I would like the specific user Line Manager/Supervisor (not technician) to be notified by email.
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