[Free Training] Refine your application and infrastructure monitoring strategies with holistic visibility!
As enterprises continue to expand, their technology environments grow more complex—larger infrastructures, rapidly scaling user bases, and teams stretched to capacity. To keep pace, modern IT operations, cloud management, and DevOps practices are evolving,
Need to Add the Support Escalation Matrix in Email Reply By default
Need to add a Support Escalation Matrix in Email default reply of incident and service request
How to pull AI-driven search traffic data from GA4 into Analytics Plus?
Hi, I’m looking to pull AI-driven search traffic data from Google Analytics 4 into Analytics Plus to build dashboards and monitor trends effectively. I want to track underperforming pages and traffic sources, and also understand how this integration can
Uninstall unwanted or prohibited software
How can we use Endpoint Central to uninstall unwanted or prohibited software from a computer/all users.
Are there any free tools for tracking e-commerce SEO performance over time?
Hi everyone, I'm working on improving the SEO performance of my e-commerce website, and I'm seeking guidance from e-commerce SEO experts. Specifically, I'm interested in free tools that can help me track SEO performance over time. I'm looking for recommendations
Optimizing ITSM Integration with Cloud Service Providers – Insights and Tips
Hello, PitStop Community, I wanted to share a positive experience we've had while integrating our ITSM system with a cloud service provider and see if anyone has additional insights or best practices to further enhance the integration. Our organization
Custom Statuses for the Tasks module in ServiceDesk Plus Cloud
Hello Team, Currently, Task Statuses are governed by the Statuses in the Requests module. In other words, all the statuses we configure in Requests appear in Tasks. This causes several statuses to appear in the Task templates that we do not need. Is it
Clarification on ManageEngine Central UEM Edition Inclusions
Hello everyone, I would like to clarify something regarding the ManageEngine Central UEM Edition (Server + Endpoint). Does this edition include ManageEngine AssetExplorer and ManageEngine Mobile Device Management (MDM) tools? Is the ManageEngine Central
Report on ServiceDesk Plus Shared Tickets
Hi all, Is it possible to create a report in ServiceDesk Plus that shows the number of requests shared with a specific technician? For example, we currently generate monthly reports showing the number of requests closed by each technician. However, I
Unveiling the biggest Generative AI release yet for ServiceDesk Plus: GenAI-powered conversational agent Ask Zia, Workflow Assist, and more!
Hello ITSM practitioners, We're happy to announce the biggest GenAI release yet in ServiceDesk Plus that was launched on September 10. Aimed at enabling IT service delivery teams like yours to deliver great experiences while also boosting your service
How do I delete "custom services"?
I added a custom service to a configuration I created, but I cannot see where I can manage the custom service e.g. delete and edit them Where do I go to find them?
Bug in kiosk mode
Hello. I have enabled Kiosk Mode in ManageEngine MDM. In client (smart phone) everything seems fine, but when I restart the device, before Kiosk Mode enabling, the user can access to apps and settings and perform any action. Sometimes, by pressing the
How to Trigger Pre-Defined/Associated Tasks once the Status is Changed?
Dear All, We would like to check if it is possible to trigger a set of predefined tasks that are also associated with the request workflow once the request status changes from “Open” to “In Progress.” Regards, Wajahath Farooq
Upcoming SA Disaster recovery drill scheduled for 19th & 26th Sep 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho SA(Saudi Arabia) Service on 19th September 2025 and 26th September 2025 to ensure our DR Readiness in SA Deployment. This will help us support our expanding server
Upcoming JP DR Drill Scheduled for 20th & 27th September 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho JP(Japan) Service on 20th September 2025 and 27th September 2025 to ensure our DR Readiness in JP Deployment. This will help us support our expanding server far
Upcoming CN DR Drill Scheduled for 20th & 27th September 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho CN(China) Service on 20th September 2025 and 27th September 2025 to ensure our DR Readiness in CN Deployment. This will help us support our expanding server far
Upcoming CA Disaster recovery drill scheduled for 21 st & 28th Sep 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho CA(Canada) Service on 21st September 2025 and 28th September 2025 to ensure our DR Readiness in CA Deployment. This will help us support our expanding server far
Upgrade issue
Issue upgrading from version 12. Logs attached. Any help is appreciated.
Entra ID - Remote agent installation cannot be performed
I'm currently in the midst of trying to integrate our Entra ID with Endpoint Central Cloud, I managed to integrate and the Sync Status shows success. However, when I want to add computers to Endpoint Central, I got the following error; Remote agent installation
Setting up IP Printers
I have the following printer models setup in my office. Each one has a fixed IP. I would like to assign printers to devices as IP printers. I don't have a print server. Would it be possible to set these up as IP printers and assign them to computers by
Please add "Deploy Immediately" option in Configuration Collections
Hello Support Team, Would you please add a "Deploy Immediately" option for Configuration Collections? Config Collections is one of the most powerful features in UEMS/EC, but it's not usable for us because we always have to wait 90 minutes or more for
Mandatory Additional Asset Fields?
I have explored every corner of the settings in SDP cloud and I am unable to find a way to require certain additional fields in assets module. Is there any custom trigger/function that I can leverage when asset is edited that can require the person editing
Manage Engine Service Desk Plus - User account locked, not unlocking and not able to unlock
Hello, We have an issue where a user is not able to log into Manage Engine Service Desk Plus due to her account being locked out. We sent her a password reset email, but the account is still showing locked out: Security Settings lock reset is set to 30
Restart Computer via API?
Hi. Is it possible to restart a computer via API? I have not seen it in the API documentation. Thanks. Regards, Miguel
[Free webinar] A CIO’s roadmap for AI adoption that delivers
Hi there, AI adoption in enterprise IT is facing a reality check. Today, CIOs are under pressure to prove AI's real business impact and many AI-driven initiatives in IT stall due to weak planning, spiraling costs, and a lack of measurable outcomes. It's
[Free e-book] Everything you need to master RCA for modern IT
Hello there, Traditional, manual root cause analysis (RCA) often struggles to keep up with the demands of complex IT environments. Resolutions drag on, alerts and escalations pile up, and more often than not, critical issues slip through the cracks. GenAI
ManageEngine Log360: The 2024 recap and what’s ahead in 2025
2024 was a landmark year for Log360, packed with game-changing updates that elevated cybersecurity and compliance to new heights. Let’s explore the standout capabilities that are reshaping how organizations tackle threats and meet compliance demands.
Level up your skills with free Analytics Plus Virtual Training!
Hi everyone, Join our live, instructor-led virtual training sessions designed to help you unlock the full potential of Analytics Plus. This beginner-focused session is designed to guide you every step of the way. Here’s what’s in store: Beginner course:
Currently on 15100 trying to upgrade to 15120 but it is not going through.
Currently on 15100 trying to upgrade to 15120 but it is not going through.
About isilon audit log
I'm looking for a software that can collect the isilon audit logs.I download the trial adaudit plus.I have configured my isilon and adaudit plus followed your document.But whe I add the isilon cluster,the page is blank. I cannot do anything.My isilon
Logon Peak Hours Usage
I'm looking for the report that creates the "Logon Peak Hours Usage" graph on the front page. Does anyone know which report it is? Thanks.
Introducing Storage Tiers & Enhanced Management in Log360 Cloud
Hi everyone, We’re excited to announce a major update to Log360 Cloud with new features designed to give you more control, visibility, and efficiency in log storage and management. Here’s what’s new: Key Enhancements License Management: Storage is now
Dynamic Approval in SDP Cloud
I am building a new software request form. If the software isn't listed in a dropdown list, the requester/technician checks a box that says "the software I want isn't listed". Box not checked: Only the requester's line manager will be required to approve
Disable autorestart after installed patch
Dear all, I'm pretty new to Manage Engine and getting into it. Right now we facing a problem, that the workstations are always restarting automatically. That's a huge problem, because the workstations needs to run and be rebooted manually. According to
Endpoint Central Update Issue – Certificate Error
Body: Hello Support Team, I am trying to update Endpoint Central using the Update Manager, but the process fails every time with the following certificate error: Signature does not match with any available certificates. Please import valid certificate
Add "user groups" as an option in the share request menu, or add "group Allowed to View" option in the user group section
Our ticket system is used by multiple departments. We want certain tickets to be viewable by people that may be under different departments. The only way to do this currently is by sharing the ticket, however manually selecting all the applicable departments,
M365 Security Plus build 4802 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4802. Important As Microsoft has deprecated the Get-Message and Get-MessageTraceDetail cmdlets for tenants in the Microsoft 365 global cloud, audit actions will now
M365 Manager Plus build 4802 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4802. Important As Microsoft has deprecated the Get-Message and Get-MessageTraceDetail cmdlets for tenants in the Microsoft 365 global cloud, reports and audit actions
notification template issue
i have an issue on the notification template when save it after edit on the code ve it after the edit the coode
Custom icons get resized to inconsistent size
When creating/editing a service category, incident template, or some thing similar that can use an icon, the stock icon library provided by the application has 96x96 px png icons in it. However, if I choose to upload a custom icon (no matter the size
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