HP EliteBook 850 G7
Having an issue trying to deploy a standalone image on HP EliteBook 850 G7. The laptop boots to OS Deployer with an error "Network driver not available or not matched in bootable media..." I've downloaded both the HP branded driver and the intel driver
Publishing ServiceDesk Plus via Azure Application Proxy
Hi there, I wanted to know if is posible to expose the ServiceDesk plus on-premises through the Azure Application Proxy service with Azure authentication support. The AD FS service used by my organization is under attack(Password spray Attack and DOS) and we would like to migrate the authentication service to the Azure solution. Please help. Thank you and Regards, Claudio
Upcoming enhancements in Requests, Zia,Asset, CMDB in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Zia,Asset, CMDB in SDP Cloud.Below is a brief run-through of the same. Request Last Updated By Requests now support Last Updated By field and can be viewed when added to request
License--
We forgot to purchase the OS Deployment feature upon renewal--My supervisor purchased this option & has received an updated license. How do we install the updated license to Manage Engine?? Thank You Thomas Budnik
SDP on prem deluge custom function doubts
Hi, Team, is there a way to know previous field values on Deluge, for instance, when you have a custom function triggered by a business rule and want to know the previous technician's value when you have the condition "Technician is modified"? The requestObj
Select Service Requests templates in Business Rule
SIMPLE QUESTION and REQUEST to Manage Engine... Why aren't Service Requests available in the Request templates for a Business Rule, but Incident Templates are? Just another example of where you need to do more work on selections for Incidents Vs Service Requests. Your product has been plagued with these examples of basic and expected functionality for years! Instead you try and race ahead with new features that are less popular.
Exporting all ticket data types
We have used resource info questions heavily in service request forms. I have a request now to export all this data for specific forms. I know that these types of questions are not usuable with the built-in reporting function and also not found in ZOHO
Postgres migration error during upgrade
Hello how are you? I hope it's ok. I am trying to upgrade from version "4.2 Build 14205" to the higher version. But I get an error during the process, the error is the following: Upgrade failed due to a Postgres migration error. However, you can continue
Request technician assignment notification via ms teams
is there any way to assign tickets and have notifications be provided by Teams direct chat and to a common teams channel via a SDP Bot?
Anyone using Twilio for SMS message sending?
I'm trying to get the Server Settings 'custom' page to work with Twilio's API to send messages and so far I've not hat much luck, I hope I'm just missing something obvious. Are you actively using Twilio as your service provider and if so what parameters did you have to pass from ME to get it to work? Thank You, John
Install Firefox and realmd in Ubuntu
Hi, I'm using Patch Manager plus latest and we also have a ubuntu version 22. there is no Firefox and realmd install before in this ubuntu. May I know can we use Patch Manager plus to install Firefox and realmd directory? if so, may I have the step?
Use ADAuditplus to find zombie accounts
Hello, Is there a possibility in ADAuditPlus to track accounts who are: -Active -Not used 4 a long time. (e.g. based on last logon attempt) With a report like this, we could be able to find 'zombie accounts'. kind regards
Create rule with time elapsed condition
Hello, I am trying to create a rule with a condition based on how long a request is open for but i cannot seem to be able to find anything similar that calculates how long a request is/has been opened for? Is there a way to create a rule based on elapsed
Questions about function definition, reuse, and storage of confidential information
hi admin: If I access an external system within a custom function, and accessing the external interface will involve the need for sensitive username passwords, is there a place to store this confidential information? Also, can I wrap a block of code to
Error when upgrading from service desk build 9.4 build 9400
We are using the free version for service desk and getting the error below when upgrading the application Aug 13, 2023 9:57:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : Change statuses with notification content as empty
CPU Usage for all divices
Main dashboar has an CPU usage widget but i can only see Cisco devices and i wold like to see all switch brands in one widget, is that possible?
How to add Primary IP Address for Assets discovered by UEM Agent
The UEM agent scan is returning multiple IPs configured on assets like cluster or Virtual IPs, IPV6 IPs and in case of load balancers, IPs configured in multiple VLANs. I want to assign one IP address from these as the Primary IP Address but I am unable
iPhone Enrollment Setup Not Working
We recently setup the Manage Engine MDM in our on-prem Endpoint Central. iPhones we purchase from Verizon automatically get put in the Apple Business Manager, which is set to automatically sync to the MDM server. I have had one successful user get through
Exchange Reporter Plus build 5717 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5717. Features: Archive Mailbox Size Growth report: This new report shows the growth rate of archived mailboxes over a specified period. RPS Connectivity report:
How to set Current Logged-in Technician as "Change Owner" while raising the Change Request?
Dear All, We have a Default Field called "Change Owner", and we want to set it as a current logged-in technician (by-default) while he/she raising the change request? Is it possible to set it through the Change Template FAFR? Regards, Wajahath Farooq
build number mismatch found between backup buildnumber and buildinfo buildinfonumber
I have SDP ver. 13.0 Build 13000 and I made a backup. On another computer I have a clean fresh instal SDP ver. 13.0 Build 13000 downloaded from your site. When I try to restore database I get error { build number mismatch found between backup buildnumber
Cannot able to Update Task Description based on Request Description/attributes
Dear All, I was following the Link Knowledge Base article to update the Task Subject and Description based on the Main Request Subject, Description and request attributes on task. While following the steps it update the Task Title but it won't update
A Query Report that will show that if a ticket has gone through a specific support group.
Service Desk Build: 14.3 Build 14304 Requesting for assistance to create a query report to show me tickets that has gone through a specific group. Here is how my ticket flows, after a ticket has been filed, it will go through a support group for approvals
AD AUDIT Plus fails to load
All other feathers of Manage Engine appears to work but when we attempt to load into ADAudti Plus we are greated with this screen.
OS Depoyer fails to assing static IP
I am attempting to deploy images via bootable USB. We do no use DHCP in our environment, so when booting in to WindowsPE we have to assign a static IP address. I fill in the requried information and click "Save" and get the following error "Static IP
Monitor Specific Disk
How we can monitor specific disk? Example monitor disk transfer rate for disk 2 only.
ADSelfService Plus' build 6410 released with issue fixes
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6410. Issue Fixes An issue that occurred from builds 6407 up to 6409, where the User Attempts Audit Report displayed the ADSelfService Plus server's loopback IP address
Extract Data from a Filled Fields to Notification
Hello, I need help with setting up a notification to send an email when a specific template, like "new staff” is created with all necessary information filled in. I want to extract the filled data from the fields that exist in the template and include
error restoring data
i have issue when restoring data in ManageEngine service desk plus from one server to another , although the database are same version and also ManageEngine same version and build number . it show error in restoredata.bat "error restoring db "
Unable to send via email Forgot password, error message
Click the Forgot Password Send link, and it will show that the sending was successful, but the relevant email cannot be received. Check the Log for error messages. Subject : Password reset link for XXX SystemNotification : true" ERRORMODULE="MAIL_SENDING"
License Issue
I am using Manage Engine Service Desk Plus free edition. I am facing the license issue after 1 year. Is this free version available only for 1 year?
send notification failed
I can not respond to email, failure appears. Here and print logs. Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
404 error when downloading patches to client
Hi, I am trying to deploy a large number of patches to several systems using Desktop Central but am seeing a 404 error when the Desktop Central Agent begins downloading patches. I deleted them via Desktop Central and re-downloaded them but am still getting
Eventlog Analyzer export to CSV really slow..
Hi, I'm sure I'am not the only who noticed this.. Basically I am trying to export a search result about login event that is made up of about 2 million rows. Based on progress I see it should takes few hours to complete. How can it be so slow? Is there
Software inventory shows multiple entries per machine
In the Software Inventory of Endpoint Central I have many items that appear multiple times per machine. See the image below, I've already found the suggestion to set the two registry values, in the HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AdventNet\DesktopCentral\DCAgent\Inventory
Use OPMANAGER to monitor and already monitored sever with SCOM
Hello Community, I need to know if it's possible to monitor the same server with SCOM ( already installed ) and OPManager agent ( I have to install ). A customer is asking if it's possible to have the two solutions for monitoring the same server
Google fixes a high-severity vulnerability in Chrome 125.0.6422.112/.113 stable channel update
Hello everyone! Chrome Stable Channel has been updated to 125.0.6422.112/.113 for Windows and Mac and 125.0.6422.112 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a high-severity vulnerability in Chrome 125.0.6422.112/.113 stable channel update
Hello everyone! Chrome Stable Channel has been updated to 125.0.6422.112/.113 for Windows and Mac and 125.0.6422.112 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a high-severity vulnerability in Chrome 125.0.6422.112/.113 stable channel update
Hello everyone! Chrome Stable Channel has been updated to 125.0.6422.112/.113 for Windows and Mac and 125.0.6422.112 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
S L O W WIM Loading from PXE Boot
All is working great, however - loading the WIM is deathly slow. I'm assuming it PROBABLY has to do with 10/100 NIC due to no drivers, however I am just looking for confirmation or how to speed this up. Once it gets into OS Deployer for the code, it flies
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