S L O W WIM Loading from PXE Boot
All is working great, however - loading the WIM is deathly slow. I'm assuming it PROBABLY has to do with 10/100 NIC due to no drivers, however I am just looking for confirmation or how to speed this up. Once it gets into OS Deployer for the code, it flies
Use Case: match Requester Job title with additional titles fields in the services and if same keep the approvers workflow if not add 2 addional approvers in the workflow
Dear Team, We have a Use case and need your assistance with it We Have a service request called X and need to match the Requester Job title with additional titles values fields in the service template if same value match with the requester job title keep
How to Manually Close the Task if it is associated to the Change and the Change is Closed?
Dear All, I have noticed that if a Task is created on any stages of the Change request and if the Task Status is sets to "Resolved" and the change request is also set to closed. As a Service Desk plus administrator, I cannot able to set the Task status
Keep the PO sidebar permanently collpased
Is there a way to keep the PO sidebar permanently collapsed vs having to collapse it manually every time?
Time zone setting issues
How do i change time zone in data sync time. I am from bangladesh/asia (+6) time zone, but it is not showing actual. Need to actual time with my timezone. Thank you
How to recover disabled executable files after uninstalling the agent
I uninstalled a computer's agent and before uninstalling, it had already implemented a policy of disabling executable files. I am currently unable to open executable files that have been disabled on this computer. How should I restore it. Let this executable
VPN and 2FA
Hi, I am trying to configure ADSS vpn to enable password sync. We currently are using the Sophos Authenticator with our user VPN and want to use the same VPN for the password sync. Sophos uses OpenVPN and I can configure it to talk to our server, but
Microsoft Copilot
So I noticed that 'Microsoft Copilot' is installed on our Windows 11 PC's but it is not listed in the inventory like all other store apps. I plan on disabling (downloaded some reg files to kill it for all users and current user (need both)) it but need
New version feature change - The addition of emails as conversations is disabled.
SDF-115490 : Users can now disable addition of emails as conversations based on email headers. After disabling, conversations will be added based on the entity ID in the email subject. Click here to know more. Hi So I think this means that the system
Passing AUTHTOKEN via Header instead of URL parameter when calling the REST API
Currently I'm using the AUTHTOKEN parameter when calling the REST API but want to switch to using the AUTH Header option instead, can someone give me the correct format of the AUTH Header? For example if I was using OAUTH is would do a "Authorization",
Escalation tracking
Hello All, Is there an effective way to track escalations that you all use? I am looking to be able to track and report on automatic and manual escalations.
Updating Change Stage/Status Through API V3
Hi all, Have started using the API v3 for creating changes, and don't seem to be able to update the stage and status of a newly created change. I am using the following API: https://www.manageengine.com/products/service-desk/sdpop-v3-api/changes/change.html#edit-change
Knox OEM Config for ManageEngine MDM
We are using ManageEngine for our MDM and are trying to deploy a Knox OEM Config profile, spcifically Call and SMS Control. We are having ongoing issues with the profile not working as expected. Do we have any experts out there who could help or have
What does "Known Error" do?
I cant find anything in the help guides, but what does marking a problem as "known error" actually do? I cant seem to find any function, doesn't show is solutions/resolution, or as suggested for a user when creating a request. Thanks, Roy
ChatGPT or OpenAI integration
Is it possible to integrate ChatGPT Plus or GPT4 or any other AI with Zoho prodcut like Asset Explorer, Desktop central etc.? Need more details about those integration.
F5 Load Balancer with PMP
Hi, I have 2 PMP (latest build) in different cities. All work ok going directly to them but when I use a F5 I get some problems. The Loginpage loads ok, then I login 3 things can happen, the page get stuck "Initializing Web Client", or I get logged out
ServiceDesk Plus MSP Reports sent as Zip Files
Hi Team, I have created scheduled reports. The reports are sent as Zip Files Password Protected. In the privacy settings I have disabled File Attachment Password. However it still keeps sending reports in Zip Files and password protected. Not able to
Set a reply template as default
Hi, We have a reply template that we want to use as the default template. There is no option to actually select that template as the default for every reply. What we have to do is select if from the dropdown. Is there anyway to set as default?
customise outbound emails
Does anybody know how to customise the outboard emails? I want to customise the "Approval required for Change" email.
Download All Email Templates
My boss wants a copy of all email templates that are in SDP for review. Is there an easy way to download the content of all emails and how they are set up? Or do I need to go into each template and copy/paste it into a Word document?
Requester to view Change tab and add Change ticket
Dear Support Is there any way for me to grant access to our user/request to add Change and view Change tab? Thank you.
Move Opsmanager from old server to new server
We plan to install Opsmanager on a new server and I need Opsmanger version 12.4 to install it into my new server since my old server used this version. Then I can backup at old server and restore Opmanager to the new server.
[ManageEngine ITOM Roadshow - South Africa] Learn to shift to a proactive IT through Full-Stack Observability and reduce IT management complexities.
Customers expect more and tolerate less. Slow, error-prone, or poorly designed user experiences are non-starters with customers. If they can’t do what they came to do, they won’t come back. Traditional ITOps management is reactive and often limits organizations
RecoveryManager Plus rolls out build 6202
We are glad to release the latest version of RecoveryManager Plus, build 6202. Issue fixes: An issue causing product inaccessibility due to RecoveryManager Plus utilizing additional ports than intended has been fixed. How to update to this build? Update
Notification Variable for Request Solution date/time?
I'm attempting to set up a very simple additional notification on a certain request type, but cannot seem to find a variable that can be used to insert the ticket resolution timestamp: Does any such variable exist that can be used here?
Is posible to send notification to technican after user add attachement without using reply?
Some users posting additional attachments without including it in the reply, but by modifying the ticket itself. In this case technician does not receive any information that user has changed his ticket. I didn't find an option to add a custom trigger
Global function doesn´t work
Hello, I tried to use a global function called “Create new request from main request” in the lifecycle when the main request is closed, but it didn't work, what did I do wrong? PS: It is worth clarifying that I filled the data requested by the function
Add Button Downtime Schedules to menu
Hi OpManager Team. Could you Add new button to menu "More" in device page with link to adding new Downtime Schedules of this device. It will be more usable for routine of monitoring teams.
Extending Workflows to incidents, service requests, problems, and assets in ServiceDesk Plus Cloud
We are delighted to announce that workflow automation capabilities in ServiceDesk Plus Cloud just got more powerful! Workflows, which were previously available for changes and releases, have now been extended to other ITSM practices too.You can now build
Auto CLose a Ticket when the Approve replys with "denied"
I have a Service desk ticket that has an Approver to option "approve" or "deny" the ticket.. Does anyone know how to automatically change the status of a Service Desk Ticket to "closed" if the Approver "denied" the request? Thanks, Bob
Query on assets associated to Problems.
Hello SDP, I'd like to run a query reporting all assets associated to problems. The report would include, asset name involved, Problem Title, Problem ID, Problem description.
Upcoming enhancements in workflows
Dear Users, We are elated to announce the upcoming enhancements in workflows. Below is a brief run-through of the same. Workflows for Incident/Service Request, Problem and Asset Workflow is an automation that admins can configure to ensure the smooth
agent_troubleshooting_tool
Hi, is there a way to use the agent_troubleshooting_tool as a commandline tool without displaying a gui. We want to find out agents not working by using the troubleshooting tool triggered by a GPO script reporting the results to a central text file on
Report on CIs that do not have any relationships
Hello SDP, Is that possible to get a report on CIs that do not have any relationship?
Is there any way to have the MDM turn off or disable Wi-Fi on iPads?
These iPads are corporate owned and have an active cellular connection so we would like to just turn off the Wi-Fi on them to make them a bit more secure. If we can do this, we would like to ensure that users can't just turn the Wi-Fi back on again. Any
AD Manager starting server
Hello, on my AD Manager server (version 7.1.0 patch 7117) I installed ManageEngine_ADManager_Plus_7_2_0_SP-2_2.ppm and now the server won't start. Tried to install ManageEngine_ADManager_Plus_7_2_0_SP-3_2.ppm but receiving message error (see screen shot).
Patch 38761 is installing Microsoft Edge Beta Version
Patch 38761 is install Microsoft Edge Beta Version and requires a reboot when the patch says it does not require a reboot
Set Ticket to Email User based on no activity
Hi, I want to setup in SDP a status called "waiting user" that will email the user asking if they still need assistance after the ticket has been open for 3 days with no activity and then again 3 days later and 3 days after that close the ticket with
Mandatory: Asset Additional Field
Hi Team, Is there any way to set mandatory any Of the additional fields in Asset Explorer? Please confirm. Thanks Mostafiz
Deluge Script to share Request to a department
Hi I‘d like to do a Deluge script to create a „Request Custom Function“, so I can use it in a „Custom Trigger“ to share special new Requests to a Department „9020“. Like I can do manually in the GUI. I‘m beginner in creating custom functions. I‘m very
Next Page