SentinelOne Agent Installation
I am trying to figure out how to install SentinelOne agent to computers in Endpoint central cloud. I think I need to set up something in PPPC but am a bit confused as to how to do that. Is there a screenshot of the SentinelOne deployment someone is using
Can't add Synology NAS to due to "Invalid Server Name"
I'm using ADAudit Plus through Log360 and I can't seem to add a Synology NAS to file audit due to constantly receiving an "Invalid Server Name" error. This happens no matter what I type in the box. I've tried the FQDN, just the hostname, no numbers/special
Distribution Server dont download KB packages
Hi, I have Endpoint Central Server anh two Distribution Server When I select the KB package in the Missing Patch to Deploy, the DS do not download the KB and the PC reports "Download Failed error. Contact Support" As I understand it, if the PCs are deploying
Not seeing specific computer report
I am looking for a report on computers deleted. I get regular emails when computers have been in contact in "X" days, i get emails when a computer has been deleted. I would like to run a report for say 30 days, 90 days, 120 days on the computers that
AD entegrated Custom Dynamic Group
Hello Everyone, First of all i am new here and english is not my first language so i am sorry for wrong spellings in my writing. My question is; I need to create a custom dynamic computer group using with script. I can get users sam account name with
Validation Service Desk Plus
Dear all, We received a quality audit in which they requested validation of servicedesk plus under gamp5 regulations. I wanted to ask if there is any report on this? either Is there servicedesk plus documentation on system performance testing? thank
chrome.exe disappearing from workstations
We are having a problem in my organization with Chrome disappearing from people's workstations. Just chrome.exe is disappearing. The directory and other files and Registry keys are still present. This has been dumped in my lap even though I don't manage
Account Type - what is ADManager designed to use?
Hi - what would you say ADManager was designed to use as the preferred attribute to identify the type of account in its dataset? ie, svc account vs. test account vs. employee? Some features (workflows, automations etc...) leverage common attributes easy
Updating proxy addresses for 365 Hybrid AD and Exchange online
Hello, We have a hybrid AD with Exchange online and no on prem Exchange server. I've found work arounds for most things, but need a solution to how to append smtp addresses through ADMP. I can only do this otherwise via ADUC attribute editor or Powershell,
SLA timers restarting when transferring tickets between SDP Cloud instances
The way we use SDP Cloud within our agency is that we have separate instances for our areas such as HR, ICT, Business Systems, Finance etc. We have found that transferring tickets between the instances creates a new support ticket, which means the SLA
Integrating Whatsapp with OpManager
Decision tree functionality
I am wondering if SDP has any decision tree features? Maybe they use a different terminology or something. Looking for something that if a requestor reports an issue and the tech begins working the ticket, as they are troubleshooting, they have an active
Adaudit Plus connect external database
Hello. We`re trying the demos version of adaudit plus. We want it to connect it to external PostgreSQL database. It is possible? and what is the passwor to connect to the internal postgresql database that comes built in? Thank you so much!
Configuring AWS EC2 Endpoint Central server behind an ALB or NLB?
Has anyone successfully configured their Endpoint Central server behind an Application Load Balancer or Network Load Balancer? One of the reasons we'd like to use the ALB is for the simplified SSL management. The ALB takes care of the SSL cert, ACM automatically
Monitor all automatically started windows services
Our current monitoring solution(Opsview) has this but I would like the ability to monitor every service that is in start mode "automatic". When adding new installations on a server the additional services (automatic start mode) should automatically being
Monitor all automatically started windows services
Our current monitoring solution(Opsview) has this but I would like the ability to monitor every service that is in start mode "automatic". When adding new installations on a server the additional services (automatic start mode) should automatically being
How to get CI Type
Here are two examples from SDP 14.5. The problem is to get the CI Type of an object. First example below is without "CI Type" in the question. We get an answer with "totalRecords": 1. This is needed to know if the answer is a single dict or if more the
FTP - Network Configuration Manager
Hi I am planning to use FTP to take a backup of a device using Network Configuration Manager. Just want to know if FTP is supported in NCM & if so where and how to enable it ?
Support for PMP-FREEDOM MANAGEMENT LTD
In Password Manager PRO I want to configure 2FA for users. There is a PhoneFactor item in the PMP settings, but the settings for this item seem to be outdated and are no longer relevant and cannot be configured. Now PhoneFactor is owned by Microsoft and
Monitor all automatically started windows services
I want to monitor Windows Services. My goal is to monitor every service that is in start mode "automatic". When adding installations on a server the additional services (automatic start mode) should automatically being monitored by AM. Is this possible? Should i create a template with wildcards? Is this even possible? Do any of you have ran into this and found a good solution? Kind Regards, Eric
Checking if requestor has an opened ticket before creating new one
Dears, I have a requirement and I am not sure if its available in Service Desk. I want to prevent self service user from creating ticket if he/she has a non-closed ticket. Each user is allowed to have 1 non-closed ticket at a time. Is there a way to achieve
Query that will provide all relationships
Hello SDP, Is there a way to get a query report that will provide all the "end to end relationship path? Example. CI 1 (application A) is related to CI 2 (server A) CI 3 is related to CI 2, CI 4 is related to CI 3, etc...
Attachment is not getting added in the request
I am using API to add attachments to the request. I am getting a successful response, but the attachment is not added to the request. I tried using both, the API tool from ServiceDesk and Python Script. But, getting the same response using both ways.
How To: Create Closed Vs Open Ticket Bar Graph
Hello everyone, I am an intern, and this is also our company's first time using ManageEngine. I might not use proper terms so please inform me. I want to create a bar graph of closed and open IT tickets however we have multiple categories for open tickets
Is there a way to add custom fields to an asset?
Hello, we are trying to see if it is possible to add custom fields to the asset form. We have a use case where we want to track the location and assignment of an asset. The department and user fields on the asset form are not fully sufficient for our
[Free e-book] 5 IT practices that you should stop right now
Hello there, Is your organization still clinging to outdated and inefficient IT practices? It's time for a change! Identify inefficiencies, strategize for improvement, and propel your organization towards sustained profitability. Our latest e-book reveals
[Free e-book] 5 IT practices that you should stop right now
Hello there, Is your organization still clinging to outdated and inefficient IT practices? It's time for a change! Identify inefficiencies, strategize for improvement, and propel your organization towards sustained profitability. Our latest e-book reveals
RMM Central (Build 10.3.12) Timezone is wrong
Hello, I have a problem with the time zone in RMM Central. Although the Windows time shows 20 o'clock, RMM Central shows 11 o'clock. When I installed RMM Central, I had selected the wrong time zone, but I corrected this using timedate.cpl in Windows.
Mandatory fields for Closing in Change should be marked as such
Roll Out Plan and Backout Plan are mandatory to be ableo to progress But they are not marked as such
Technical key
How can i get the Technical key?
Download Links for build 11.3.2406
Hi, I'm currently running on build 11.3.2406.8 I see here that there are new versions : Readme | ManageEngine Patch Manager Plus But when I go to the download pages : Patch Manager Plus Service Packs | ManageEngine Patch Manager Plus there only packages
[Free Webinar] How to stop running your IT operations on accidental discoveries
Hello there, Relying on a reactive approach to ITOps monitoring and fault management can result in delayed problem resolution and diminished operational efficiency. Our latest webinar explores the significance of proactive monitoring and unified alerts
[Free e-book] 5 IT practices that you should stop right now
Hello there, Is your organization still clinging to outdated and inefficient IT practices? It's time for a change! Identify inefficiencies, strategize for improvement, and propel your organization towards sustained profitability. Our latest e-book reveals
How to access a Private PlayStore app hosted by another organization?
Samsung SDS has given us access to an application that they host in their Private Play Store. They have allowed our organization to have access via their Google Developer account settings but, I don't see a method for accessing/adding this to my App Repository
Best Rackspace Email Backup Tool for Windows
Rackspace is a web hosting company that offers many hosting packages as well as dedicated and VPS (Virtual Private Server) packages. It's a reliable hosting service with a history of excellence and uptime that caters to the needs of individuals and business
M365 Security Plus build 4610 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4610. Enhancements: Support for Duo Security Web v4 SDK: You can now configure Duo Security using Web v4 SDK as a secondary authentication factor to verify technicians
M365 Manager Plus build 4610 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4610. Enhancements: Support for Duo Security Web v4 SDK: You can now configure Duo Security using Web v4 SDK as a secondary authentication factor to verify technicians
Automate Patch Deployment Programm execlude Problem
Hello, I am trying to create an auto patch deployment policy that excludes all MS Office software. I literally excluded everything that has to do with Office, but it still shows some Office 2016 updates after creation. Any idea on how to fix this?
Telegram notifications of created requests
Hi all! Because of my problem with mobileapp notifications I decided to apply to my system a telegram notifications. And hope that it is not so far from SD update where we could connect to other messengers :) It's not prettend to be whole mine code, but it's solved significant problem for me and could help anybody too. I use Windows example, but you can do it also at Linux (take your own paths) So, what you will need for plug-n-play (anyway almostly everything is commented inside the files): 1. Python
How to add a workstation/server via API with Hard Disks block
I want to add a workstation/server via API with Hard Disks info, but i cannot add that info I read the documentation but i don't know how to do that This is my <API version='1.0' locale='en'> <records> <record> <parameter> <name>CI Name</name> <value>Prueba</value>
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