DNS-DHCP-IPAM For Education- DDI Central webinar on 13th june
Join us for an insightful webinar to learn the critical role of DNS, DHCP, and IPAM (DDI) solutions in the digital infrastructure of education. By embracing DDI solutions, educational institutions of all sizes can protect their critical network infrastructures,
Send announcements to a specific site, group , dept?
Just a suggestion but it would be good if there was a way to send announcements to the above with the option to not copy in technicians .
$loggedintechnician as technician option to request filter
Would be great if there was a way to create shared filters for team members where you can set it to display all of a groups requests as well as their own. ie would look like this? Group is example group AND technician is $loggedintech
Change Week view wastes space and doesn't show all Changes
Please remove the unnecesary whitespace that is blocking all changes from being viewd without scrolling.
Asset Scanning -Prevent move to 'In Store' when user deleted.
Hi, We are having a problem with asset scanning moving assets to In Store when the assigned user is deleted. I'm unsure if this is a recent change (within the last year) as we never used to have this issue. It is affecting our audits, assets should only
How to Hide/Disable Roles Fields while raising the Change Request?
Dear All, We have two (2) default roles (i.e., Reviewer and Backup Change Manager) which is currently visible while raising the Change Request. Please let us know whether it is possible to Hide or Disable these two (2) default roles? Regards, Wajahath
Willing to understand the Firewall analyzer Stats
Hi I have compared two firewall rules, old vs. new. I got the following stats. Please help me understand the report, which says the total rules are 64 and 63, but only 60 were modified. Where are the 4 rules in the old firewall and the 3 rules in the
updated list of access rights
Hi all, Version 14.3 Build 14304 I want to create a form which will allow to request access to different apps. I've a system that stores all the access rights. The list of access rights is a dynamic one and constantly changes. For example, the structure
Dynamic group software deployment
After creating and depoying a software to a dynamic group, will the pc be removed from the dynamic group once the software is installed. And back to the group if the software is uninstalled?
Searching and Sorting in the Request View
Can you enable functionality to allow us to search and sort by all columns under the Request module? For example, we cannot currently search or sort by the 'Approval Status' column; this would be beneficial to allow requesters and technicians to quickly
Product Roadmap information
We would apricated if you could be better to update SDP MSP product roadmap: ServiceDesk Plus MSP roadmap (manageengine.com) It seems not always to be on sync with releases and the current status on it, also it would be great if you could add the last
Reassigning ticket to a group from the Requests view does not count as an edit?
We have technician auto-assigned enabled. This is supposed to kick in when a ticket is created or edited and it works fine for the most part. In the 'Requests' view, each request line has a dropdown where a ticket can be quickly reassigned to a technician
session recordings and vnc connection
1) I am having trouble playing the session recordings. Even if i left the recordings for 3,4 minute it is showing 0second and while checking the size of the recording it is always 1KB only. recordings have been enabled for ssh, vnc, rdp telnet, sql. 2)
Adding ticket details from for the alarm created from Op manager
Hi Team, We have SDP cloud integrated with Op manager, can the ticket details from SDP application be added to Op manager alarms ?
Issue restoring data
When i tried to use command "restoreData.bat --dbmigration" to restore data of ManageEngine service desk plus it show error in duplicate value key
[Webinar series] 📢 New and improved security and management capabilities from ManageEngine
ManageEngine's What's new 📢 webinar series Register now June 17, 18, 19, 20, 21 at 11 AM GST | 3 PM SGT | 11 AM EDT | 4 PM BST Note: Register just once to attend all the sessions in this series. Join our long-awaited expert-led What's New webinar series
[Webinar series] 📢 New and improved security and management capabilities from ManageEngine
ManageEngine's What's new 📢 webinar series Register now June 17, 18, 19, 20, 21 at 11 AM GST | 3 PM SGT | 11 AM EDT | 4 PM BST Note: Register just once to attend all the sessions in this series. Join our long-awaited expert-led What's New webinar series
[Webinar series] 📢 New and improved security and management capabilities from ManageEngine
ManageEngine's What's new 📢 webinar series Register now June 17, 18, 19, 20, 21 at 11 AM GST | 3 PM SGT | 11 AM EDT | 4 PM BST Note: Register just once to attend all the sessions in this series. Join our long-awaited expert-led What's New webinar series
Report(s) for administration purposes
I've been asked to create a report that will give us all the template names (Incident and Service Request) and the groups that they are routed to. The report subjects seem to be limited to requests, changes and assets. We need the report above as a reference
How to re-name the "Save" button to "Submit" while raising the Change Request?
Dear All, Is it possible to re-name the "Save" button to "Submit" while submitting the Change Request? I was also looking into Translations but found lot's of Save options but couldn't able to find which one is related to the Change Request request form.
Verify Free Space disk before deployment updates - Patch Manager Plus
Hi, Is it possible to verify the free space disk of the computers throught of the Patch Manager Plus console? Or add a custom script in deployment policy (pre-deployment activitie). The idea is to detect the disk space issue for that machines before of
Enhancement to request "Need more information" for approvals, any update?
Dear, any update about the above feature? it's taken long time under implementation
Scan machines for a specifc file
Hello, I want to know on which computers a certain XML configuration file is present so that I can then create a configuration that replaces the file with a new copy on those specific machines. Is it possible to inventory this with Endpoint Central? I
Closed vs Open Incident/Request Graph
Hello everyone, I am an intern for a company, and this is their first time using ManageEngine. I am new to this so pardon my lack of knowledge. I am trying to create a line graph comparing closed vs open incidents and closed vs open requests. We just
Collecting Warranty information during asset scans - how?
When doing asset scans, how do I get warranty information? This data isn't being returned when I do asset scans. Right now, I'm just testing on scanning about 10 Dell servers. It collects all the hardware/software, including the service tag ID - but not the warranty information. is there some setting I need to check off or something? I am using Service Desk 8.1.0. Thank you
Software deployment using bat
When using a bat to install a software, once the bat is executed endpoint central will show as successfully executed even though the software is not installed. Is there anything to do to report the failure of the installation and maybe retry
[Free Training] Learn how to manage IP addresses effortlessly with OpUtils
Greetings from ManageEngine! Join our OpUtils free training session where you can discover valuable insights, techniques, and efficient methods for monitoring your network's IP assets, DHCP servers, switch ports, rogue devices, and more. Secure your spot
Scheduled Reports Email
Is there a way to have the information in the report emailed in the body of the email instead of an attachment? Thanks!
api v3 get image from description (notifications or notes)
Hi! use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an image from notification or note's description: request: /api/v3/requests/385431/notes/88225/images/1254?key=bd2e40fb7041610e18927e173b88b317ebc792ed885b81b31954cd040434b08f1de3b954a08f1a467b16da2cfdfb6cc7ef655e6ff78e337cc5705b0839e2a26dc2e6f267
Another slow Monday
Anyone else noticing slowness, or is it just us? Our users are reporting slowness and various errors.
Appx Installer vulnerability - CVE-2021-43890
Does anyone know if this affects all Windows 10 versions? And if yes, how would one update this on all endpoints? Can Desktop Central support/deploy this patch (msixbundle and appx files)? https://msrc.microsoft.com/update-guide/vulnerability/CVE-2021-43890
Endpoint Central Support for Windows Store App Patching and .APPXBUNDLE Deployment
As applications from the Microsoft Store become increasingly critical for business operations and security, it is essential to ensure they are regularly updated to address potential vulnerabilities and compliance requirements. This is particularly pertinent
Need Cert for 6400 ADSS
I'm trying to upgrade our version from 6303 to the latest but when I try to install the 6400 update I'm getting a "Signature does not match with any available certificates" error. I downloaded the latest one but that doesn't appear to work for this build.
Performance / Outage
It seems that every Monday for a few months now SDP Cloud has been very slow. Today I am getting error messages, blank page loads, and every other type of system issue you can imagine. Any performance or issue is not ideal, but for me, we have a major
active directory -attribute sync timing?
Understanding User Sync Speed in Ad Manager Hi everyone! I recently noticed something interesting in Ad Manager. When I update certain user attributes in Active Directory (AD), like email addresses, they seem to appear in Ad Manager almost instantly.
Logout after a certain time of inactivity
Is there a way to configure ADAuditPlus so that a user is automatically logged out of AD AuditPlus after a certain time of inactivity in ADAuditPlus?
Last version of endpoint central
I would like to know how to find out what is the latest version of service packs available because I am not being notified of new versions. I had opened a ticket in the past and they had sistamted the problem but now it's happening again. I am stuck at
App Catalog never loads
Hello, App Catalog never loads on my devices. It just stays in loading apps screen...any idea? Thanks!
Active session in Service Desk Plus
After last update of the product we started receiving this error to the techntians Please let us know how to avoid it, and how to disable it. It is annoying and prevents us from using the system. thanks
How can we merge certificates?
Hi Friends, My SDP integration with Analytics Plus and Endpoint Central is facing with SSL related error and I need to generate separate certificate file (jssecacerts) for both server via Gencert.bat file and merge them together I have read the solution
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