Chat Queries
Hi Team, Chat is an excellent addition to the tool. I have a few queries on the tool. Can you please help me with it. Can I select a default group, say helpdesk team to handle initial sessions. Close and Create request, will not override my existing business
Dell Update BIOS with Password failed
Hi, I'm testing a deploy to update BIOS in Dell Latitude 5420 (Suported BIOS). This laptop is with password in BIOS. So, I have performed the following steps: 1 - It was configured the BIOS credential in Patch Manager Plus 2 - It was deployed the "Dell
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine PAM360. CVE ID: CVE-2024-5546 Severity: High. What is the issue? An SQL injection vulnerability was discovered in PAM360. We
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine Password Manager Pro. CVE ID: CVE-2024-5546 Severity: High. What is the issue? An SQL injection vulnerability was discovered
Scheduling patches overnight
Hello, I am working on creating an automatic patch policy that will run over night. My goal is for it to start at 10:00 pm (22:00) on Wednesday then end at 4:00 am (04:00) on Thursday. I was wondering if since it would be going into Thursday, would I
Service Request Approval Status "To Be Sent"
When Active Directory Users blank "Manager" (don't have reporting line yet). After requester raise ticket, "Approval Status" is "To Be Sent" but ticket "Status" is "Open" and SLA also running. It should be automatically set status "To Be Sent" and stop
ADSelfService Plus' build 6500 released with major component upgrades
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6500. Enhancements The PostgreSQL database bundled with ADSelfService Plus has been updated to version 14.12 for 64-bit machines. The Apache Tomcat version used in
Live Chat - Group Selection
Hi, I'm not sure how everyone else is getting on with Live Chat, have many rolled it out? We are getting ready to put this out to our customers however I have a concern. I've noticed that a customer can instigate a Live Chat without selecting a group, they will be shown the screen as if they are waiting for a technician to connect, however no technician will be prompted and so the customer will just sit there waiting until it times out. Also if they realize their error they can't stop it, they have
Bad_System_Config_info
Hi I'm seeing this message, in the blue screen that occurs once the imaging of the laptop is complete. it just blue screens and gives us this message Bad_System_Config_info the machine to be imaged, and the image are the same make and model, so not sure
Agent Binary not ready. Regeneration is in progress
Whenever I update to the latest Hotfixes, I get some stragglers devices that stays at the latest -1 version, these devices report "Agent Binary not ready. Regeneration is in progress" And the Read KB link takes you to a KB that is titled "Unable to complete
Windows 11 keyboard issue
I have a user who has windows 11 accessing PAM resource. When he is on a linux box he gets keyboards issues. Is this a known issue with windows 11 accessing linux systems?
How to sync users with 3rd-party CRM software
Hi, I want to use SDP as customer support solution. We have more than 5000 users. We provide internet for customers. Now I want to integrate or sync customer with 3rd-party CRM application. CRM application developed by our team and not famous CRM. I don't want to export XLS from CRM and import to SDP. Do you have any solution to integrate or sync customer with SDP from 3rd-party application? SDP 11.1.27 DB: MS SQL Thanks for helping
Import Outlook Emails into Gmail
Nowadays, moving from one email client to another is very common. Likewise, many users want to import Outlook emails into Gmail account. To do it, users need a powerful solution that can accomplish this task in a little bit of time. We recommend users
[Free Webinar] How to stop running your IT operations on accidental discoveries
Hello there, In modern ITOps, reactive troubleshooting is no longer sufficient. The solution? A proactive approach powered by data-driven monitoring and alerts. Our latest webinar explores proactive strategies that drive IT operational efficiency, enhance
Test Monitor - The Monitor did not respond to the test request
I am very new to this and was trying to start to monitor a server cpu utilisation and disk i/o. It seem that The OID may not have been implemented in the MIB. I tried to launch MibBrowser, however, not sure what should i enter on the host, is it the server that i want to monitor ? and What about the object id? and when i tried to get, this is the error i m getting : Request Failed: Get Response PDU received from xxx. Error Indication in response: There is no such variable name in this mib. Errindex:
Upgrade to Windows 11 version 23H2 with Patch Manager Plus!
Hello everyone! As you all must be aware, Microsoft has recently rolled out the new 2023 update (version 23H2) for Windows 11. This is the second major update for Windows 11, encompassing all the features and fixes from previous cumulative updates in
ADSelfService Plus – Have I Been Pwned Integration
Hi Team, Could you please confirm if the integration with HIBP is included at no additional cost with the ADSelfService Plus subscription, or if there are any charges involved? We are planning to proceed with the HIBP integration and would appreciate
Is it possible to add multiple "Break Hours" to a sites operational hours?
Hello, We have multiple sites with multiple shift patterns, where it would be helpful to be able to set multiple "break hours" e.g. site Watson has a shift 07:30 to 15:30 with a 30 minute break at 12:00 to 12:30, but it also has a shift 15:30 to 23:30
Sync Announcements in SDP to some Chanel in MS Teams
Hi ALL. We need sync some type of Announcements (from IT) in SDP to similar Chanel in MS Teams - How to ??
Significant security updates for MDMP email notifications
Hello everyone! This post is to inform you about an upcoming improvement to our email communication system, designed to enhance security and deliverability. The change: Currently, emails from Mobile Device Manager Plus may originate from a generic ".com"
Task Navigation Arrows
The Navigation arrows in Activities for Tasks does not appear to function. I have had a quick look through the settings and do not believe I have seen any options to change this. This is more of a quality-of-life issue/improvement as it would improve
Unable to add attachments to the request notes
We are trying to add attachments to notes via API, But, we are getting this error. Also, there is no option to add attachments in the UI. Is there any option to enable this?
How to create a Request in another system with steps and procedures?
Dear All, We are using our Service Desk Plus to create a request manually by the HR for Employee Onboarding and we would also like to create another request automatically through API's in another system which has a similar form with similar fields, Count
How to Auto. Update "E-mail Id(s) To Notify" with the recipients sent by Technician?
Dear All, If I am replying to a Requester through the request and adding another recipients (To) while replying, how can we auto. update "E-mail Id(s) To Notify" (Field) to have all the same recipients added once the technician have sent an email? Regards,
Monitoring VMWare Tanzu using Application Manager
Hi Everyone, i have another case from my client, they want to monitoring vmware tanzu using ManageEngine Application manager. but i have little confuse what should i choose, kubernetes or vmware esxi? and i have try using vmware esxi it works, but i don't
Removing superseeded patches
Hello, I want to know why these patches have not been deleted, which, as the image indicates, have already been replaced by more updated ones, each of them is using approximately 3GB on my hard drive. Thank you
Wait For Condition Timing
When using the "Wait For" condition in workflows, how frequently will the condition be checked?
New User Send Automatic Mail
Hello, Can a template e-mail be sent to the e-mail address defined for a newly created account on ADManager? Example: Dear John, Welcome to our company and to us. We wish you success in your new position. Human resources department
OpManager web client hangs
Hi I have been evaluating OpManager 8.5 and was very happy with the result. However, after a recent reboot I could no longer access the OpManager web client. And nothing I did would enable the client. I have restarted services, re-installed, diabsled AV etc. There is no error - the task bar of Internet Explorer just remains on downloading from site: http://localhost/ There is nothing in the Windows Event log and I am not sure of what all I am interpretting in the OpManager logs. With my last re-install,
Upgrade to the latest Secure Gateway server build!
We have updated Endpoint Central's Secure Gateway Server with a few enhancements in the latest version. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90107) on this readme
How to stop running your IT operations on accidental discoveries [Free webinar]
Hello there, In modern ITOps, reactive troubleshooting is no longer sufficient. The solution? A proactive approach powered by data-driven monitoring and alerts. Our latest webinar explores proactive strategies that drive IT operational efficiency, enhance
Manage engine application manager to elastic
Hi Everyone, i have some case for manage engine application manager, i have to integrate manage engine with elastic and hope when manage engine get some alert it will send to elastic too, it is possible guys? and if possible do you guys know how to intrgrate
Patch Tuesday updates - June 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-06 Security Only Quality Update for Windows Server 2008 Systems (KB5039266) (ESU) 2024-06 Security Only Quality Update for Windows Server
Patch Tuesday updates - June 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-06 Security Only Quality Update for Windows Server 2008 Systems (KB5039266) (ESU) 2024-06 Security Only Quality Update for Windows Server
Patch Tuesday updates - June 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-06 Security Only Quality Update for Windows Server 2008 Systems (KB5039266) (ESU) 2024-06 Security Only Quality Update for Windows Server
No Survey sent automatically nor manually
It won't send a survey automatically and when I try to send manually, I get a "Survey not sent due to request mismatch with survey conditions" message. We have several instances running in ESM. This is the 2nd to last instance setup. There are no exclusions
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' security component - Secure Gateway Server with a few enhancements. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates
Upgrade to the latest Secure Gateway server build!
Hello everyone! We have updated Patch Manager Plus' security component - Secure Gateway Server with a few enhancements. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this
Multi-line Field Search
Is there a way to search for information that is found on a Multi-Line field on a form? I've added the field itself to the column list but it just shows up blank, so I assume when reviewing request it doesn't pull that information in order to speed things
Send JSON Payload from Dynatrace to Service Desk Plus On-Premise
Hello everyone, Does Service Desk Plus On-Premise support integration for problem notifications with the json format? So, I have a Dynatrace for my monitoring tools. The expectation is that when an issue is detected in Dynatrace, it will automatically
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