Access API documentation
Hi, I wonder if there is a way to access the built-in API documentation as a non-admin technician? I have found some publicly available documentation here, but it doesn't cover all modules.
SLAs and break hours
Hi, We have configured a standard working day as 8-17 with lunch break at 12-13. We have also set up several SLAs connected to different support groups. Some support groups are completely outsourced to subcontractors with differing working hours. Some
Marked Owners or Groups in 14.8 14810
Hello, I have a question about new "feature" in update 14810 that also include tasks with marked owner/group. We used this solution in our servicedesk and it worked very well, the problem is that currently, when a task is not ‘triggered’, it is shown
Change field label when site is different
Hi, Is there anyone who can help maybe to create a script that will change a 'field_name' when site contains "something" ? I just wondering if it will work when I will put FAFR on load and execute script that will setText for example: Field Name: GUDF_CHAR666
How to view End User Information (Account name & Location)
Hi guys, Im trying to get a license quote for my ManageEngine SDP and they are asking me for End User Information (Account name & Location). Can someone tell me how to find this information? Im not sure whether to send them my username that i used to
View Only Role for REQUESTER
HI All - I know I can make a View Only Role for a Technician, but is there ability to make a User View Only? Thank you.
Free Masterclass- Taking control of your MSP operations with ServiceDesk Plus MSP (September 25)
Hi, We are excited to invite you and your team to the second episode of this year's ServiceDesk Plus MSP Masterclass series. In the upcoming episode, we will explore some of the essential MSP capabilities required to effectively manage all key aspects
Behavior change in Spot Edit
I don't know if we just experienced this in our instance or others have encountered the same. Our Spot Edit option for Change and Requests modules have been disabled for quite sometime now. But just recently, technicians cannot attach anymore in the attachment
Android: Your administrator has not given you access to this item
This started on newly enrolled Android devices, did not seem to matter enrolled via Knox or QR code Some would resolve within an hour, another days later not resolved Now it has started affecting a device that has been enrolled for weeks and we can't
How to match of assiciate type requests and changes request
Hi, Is there any way to make a relationship between an additional field in the changes module and the type of requests that have been associated with it? We look for how to see this information in the main information columns.
Bulk Edit (enforce password)
Is it possible to bulk edit Dashboards or Reports and configure a default password for the url?
Identity360 has rolled out its latest update!
Hey everyone, We are thrilled to announce the latest updates to Identity360, bringing you more control, flexibility, and security than ever before! Here's what's new: Features Custom roles for help desk technicians : Create custom roles that allows for
Reporting time on line for technicals
Buenos días, Como puedo obtener un reporte con el tiempo en línea de los tecnicos usando la herramienta?
Changes to Settings submenu structure
In Log360 Cloud, the structure of the settings sub-menu has been reorganized. Options currently located under Configuration have been moved to different subsections within Admin to enhance usability and streamline navigation. The changes are as follows:
[Free e-book] Discover the missing pieces in your cybersecurity strategy
Hello there, Traditional security measures are no longer enough to protect against today's rapidly evolving cyber threats. To stay ahead of attackers and strengthen your cyberdefenses, you must address the gaps in your current cybersecurity approach.
Microsoft is enforcing Multi-Factor Authentication
Dear customers , Microsoft has announced its plans to enforce mandatory multi-factor authentication (MFA) for Azure and all other integrations involving Microsoft services. So, if you have integrated your Microsoft account for ServiceDesk Plus Cloud integrations,
Соглашение об уровне обслуживания
Уважаемая техподдержка, доброго времени суток. Можно ли в SLA сделать так, чтобы в первую очередь не было ответа на изменение условий с «Открыть» на «В работе»? Спасибо!
Colour-code offboarding tickets based on the date of departure
Hello, we have a lot of offboarding tickets, the process for this is currently still in need of improvement. It exists a special field where a date is entered when the employee leaves the company. I would like to highlight all offboarding tickets that
SAML Login Not Showing Up on SDP+ Login Page
I have configured SAML Single Sign-On with Entra ID (Azure A/D) as the Identity Provider according to the documentation provided by ManageEngine Support. However, my ServiceDesk Plus MSP login page does not give the option to sign-in with SAML. Is there
Urgent Request for Report on Default/Generic Accounts and Password Change Dates
Dear Support Team, I hope this message finds you well. I am writing to request a report or evidence from the logs that includes the following information: A list of default or generic accounts, with particular emphasis on the Administrator account from
How to Auto. Set back the Task Status to "Open" from "Waiting for Response" or "Under PR" through Custom Triggers?
Dear All, We've created two (2) New Status called "Waiting For Response" and "Under Procurement" to manage/maintain our Requests, but these new statuses is currently also visible to the Task Owners (i.e., Task Module) while their are updating their Task
[Webinar] Learn how to up your remote monitoring and management game!
Greetings from ManageEngine, We're having a co-hosted webinar with Erick Simpson, MSP Expert, Thought Leader & Influencer about the common misconceptions about network monitoring and endpoint management, and how his top-performing MSP partners use and
Maximum Number of Additional Fields
Hello world! We have been building out new ticket templates for more of our departments to utilize the Service Desk in Manage Engine. Yesterday we reached our maximum number of additional fields and can no longer create new fields. I know we can clean
auto-populating a custom attribute from an existing field
Hi there - I have a custom attribute in my Change User template that I'm trying to auto-populate using the data from another form field - in this case, Display name. Does the "default value" for custom attributes support variables? I did look at Modification
Creating a package for MAC to install Qualys.
Hello, I have been trying to deploy the Qualys package to Macs with no luck, had no issues with windows. I have tried variations of the configuration below. I have also tried to install it using a script. It works fine when I run it locally on the Mac,
Can ADManager Plus Assist in Migrating Users Between SAP Servers?
Hi everyone, I'm currently planning a migration project where we need to move user accounts from one SAP server to another. Given the complexity of this process, I'm exploring tools that can help streamline it. Can ADManager Plus assist with migrating
Status Change
Having updated to a new version (100007) I'm being asked if its possible to turn off the pop up that appears when you move to old hold status. See the attached screenshot. I know it can be changed so that it is not mandatory using the self-service portal settings but does anyone know if it can be turned off completely
How can we prevent the confirmation dialog box for reply templates
Whenever using the reply template, we get a "The changes you made to the description will get replaced with the template values." We would like to suppress that, since this will always be the case. In one area of the application I did find a dialog box like this that had a check box to suppress future occurrences, which I checked, but this appears to be a different dialog box without such a check box.
[Zero-day] Microsoft's September 2024 Patch Tuesday fixes 4 zero-day vulnerabilities
Hello folks, This is to notify you that 4 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Mark of the Web (MOTW) Security feature bypass
[Zero-day] Microsoft's September 2024 Patch Tuesday fixes 4 zero-day vulnerabilities
Hello folks, This is to notify you that 4 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Mark of the Web (MOTW) Security feature bypass
[Zero-day] Microsoft's September 2024 Patch Tuesday fixes 4 zero-day vulnerabilities
Hello folks, This is to notify you that 4 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Mark of the Web (MOTW) Security feature bypass
Patch Tuesday Updates: September 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New Security Bulletins 2024-09 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5043135) (ESU) (CVE-2024-38217) (CVE-2024-38014) 2024-09
Patch Tuesday Updates: September 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New Security Bulletins 2024-09 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5043135) (ESU) (CVE-2024-38217) (CVE-2024-38014) 2024-09
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in US . 🛡️🛡️
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Houston on October 17, Orlando on October 22 and New York on October 24. Our senior technology evangelists will be sharing their
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in US . 🛡️🛡️
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Houston on October 17, Orlando on October 22 and New York on October 24. Our senior technology evangelists will be sharing their
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in US . 🛡️🛡️
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Houston on October 17, Orlando on October 22 and New York on October 24. Our senior technology evangelists will be sharing their
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in US . 🛡️🛡️
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Houston on October 17, Orlando on October 22 and New York on October 24. Our senior technology evangelists will be sharing their
Moving database_parameters.conf, PAM360 can't start again
Hello I was testing the best practice docs , how to mov the db parameter conf file to another directory (in C), but the pam360 didn't start after the configuration. My steps were: 1- Stop PAM360 service. 2- moving the file from PAM360\conf to C:\Users\Administrator\Desktop\TEST\database_parameters.conf
Reminder Survey
Dear Support, Is it possible to send a reminder notification to the end-users for the survey? Same As the reminder Approval
Configure AD path for Automatic Group Creation
Hello, Previously I have added an AD path to generate custom groups from AD groups. It took some time but the groups were eventually created. Yesterday I added another AD path, in this case an OU with several security groups that I would like generated
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