Alert based on Interface Group
Is there any option to set a notification profile for a Interface Group?
Manager of multiple sites
Hello, I have dug through numerous forum posts asking the same question going back 10 years. Are there plans to allow a manager to see requests for multiple sites? We have a manager over 2 sites and they can only see the one site that is defined under
Android mobile not recieving push - iPhone works
Hi, all. Today all our Android users are not getting Push to their mobile för 2FA. Error message says they must complete registration for 2FA, but they are, iPhone users works. We are running latest version 6503 and uppdated clients. Anyone else has this
Unlock the account from client desktop error
After I upgraded the build number from 6303 to 6400 and client agent version from 6.3 to 6.5, when I try to Unlock Account from client desktop for the account that is locked, I am getting the following error: "Cannot unlock the user. The user account
Helpdesk Slow
Anyone else finding Service Desk Plus very slow to load this morning? Seeing the same problem across different browsers and the mobile app. Nothing showing on the service status page as yet but assuming not just us affected.
GPO to uninstall EC Agent
Good afternoon, We recently migrated our EC instance to a new server and in doing so, many of our agents broke. We're at the point where we think starting from scratch is the best course of action. Does anyone know of a script we can deploy via GPO that
I want to copy the attachments from parent request to child requests
I have created a custom function which create a duplicate request of the parent request copying the parent request fields however, fails to copy the attachments. Can someone suggest the Deluge code to get the attachments copied to the child request through
Questions regarding system's features
Hi Team, We are currently using the Service Desk Plus on prem and I have a few questions regarding the system. • Is it possible to hide default template from the technician view? I managed to hide it only for the requester view • How can I backup the
SharePoint Manager Plus build 4502 released!
Hello Everybody! We are glad to announce the release of SharePoint Manager Plus' latest build–4502! The new build supports the following: Enhancements: The Hierarchy Level column has been added to the following reports: All List Items Items Statistics
Network Path Analysis
Custom group
I created a custom field in endpoint central true or false. I would like to automate certain configuration to pcs that have the custom field set as true,
Detecting Windows Secure Kernel Mode & Update Stack Elevation of Privilege Vulnerabilities (CVE-2024-21302 & CVE-2024-38202) with ManageEngine Vulnerability Manager Plus!
Hello everyone! *This forum post will be updated periodically based on the data updated by Microsoft. The recently identified Windows Secure Kernel Mode (CVE-2024-21302) and Windows Update Stack (CVE-2024-38202) vulnerabilities are classified as zero-day
Custom Scripts not working
I am trying to run a custom script in an automation policy. The script supposedly completed successfully but the script doesn't do what it's supposed to do. I am running it as update-userscript.ps1 %userName% Should I be using a different variable? The
Barcode/QR Scanner
What happens if you scan an asset that is already listed in ServiceDesk Plus?
MDM - GSuite Directory sync failed
Hi Team. I have instance with connect GSuite account. I synced users from Google Workspace to MDM. Some time ago sync failed. I apologize that password for this account was changed but i cant type new password in MDM side (( How i can fix sync issue ?
need report for Daily Asset state change by Technician Name
Dear All, need report for Daily Asset state change or added/ deleted by Technician Name to All Assets with below columns: 1. Asset Name 2. Product Type 3. Assets Status 4. Asset Allocated to (User Name) 5. Asset Allocated to User (Date/Time) 6. Asset
EU Data Center Slowness - SDP Cloud
Dear Customers, We sincerely apologize for the recent slowness you've experienced with our application. We've identified that this issue is affecting users specifically from the EU data center. Rest assured, our development team is actively working to
[Free webinar] 5 steps to secure IT using analytics-driven service management
Hi there, Did you know your service desk can be much more than a mere customer support tool? It can be honed to play a critical role in fortifying your organization's cyber resilience. Join our upcoming webinar to discover five proactive ITSM strategies
[Free webinar] 5 steps to secure IT using analytics-driven service management
Hi there, Did you know your service desk can be much more than a mere customer support tool? It can be honed to play a critical role in fortifying your organization's cyber resilience. Join our upcoming webinar to discover five proactive ITSM strategies
[Free e-book] Discover the missing pieces in your cybersecurity strategy
Hi there, Traditional security measures are no longer enough to protect against today's rapidly evolving cyber threats. To stay ahead of attackers and strengthen your cyberdefenses, you must address the gaps in your current cybersecurity approach. Our
Old version for download DataSecurity Plus
Hi everyone, Where I can find and download all old version and build of DataSecurity Plus?
Troubleshooting Intel Evo Notebooks: How Does ServiceDesk Plus Help?
Hi everyone, I’m currently managing a fleet of Intel Evo notebooks and am looking for efficient ways to handle troubleshooting and support issues. I’m using ServiceDesk Plus for our IT service management, but I’m curious about how it specifically helps
Endpoint Central Software Deployment Errors
I seem to be having intermittent problems when deploying software through Software Deployment. Some of my packages fail to install resulting in errors like "Failed to download XML" and "Error occured while fetching the package url." Since it is intermittent,
Cannot add technicians ManageEngine SDP free version
Hi All I was trying to add technicians on my free version of ManageEngine SDP, but now it tells me that I have to buy a license but I thought that at least it would accept 5 technicians without a license. Before I was able to test the app with 1 technician
inline image folder
Hi, I have noticed that the inline images (in tickets especially) are stored in /ServiceDesk/inlineimages which cannot be moved out of the install folder of SD+. This would be greatly appreciated if it could follow the same logic as for the attachment folder, which can be moved. Problem is that the inlineimages folder is getting pretty big and forces me to increase the storage space for a drive that should only contain the install files of SD+ and not its data which is mapped in a seperate and more
How Move folders fileattachments and inlineimages
for reasons of space I need to move directories c:\Manageengine\ServiceDesk\inlineimages and c:\Manageengine\ServiceDesk\fileattachments to disk f: If possible ??
M365 Security Plus build 4612 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4612. Enhancements: Additional ciphers can now be selected for configuring HTTPS in M365 Security Plus. TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
M365 Manager Plus build 4612 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build-4612. Feature: Bulk guest user creation: You can now invite external users to your Microsoft 365 tenants in bulk using M365 Manager Plus. Enhancements: The time taken
Delay Between Software Versions and Impact on Users
Hi there, I have a question. It's been over two months since your last release (version 14.8.20). This version has several bugs, some of which I reported. In the many years I've been using this software, this is the first time there has been such a long
Where to change TLS settings?
Our cyber security engineer is telling me that his tolls show that Endpoint management is still running tls 1.1 but I went through the security recommendation setting and the only TLS thing was to disable older TLS which I enabled that. So is there other
Problem with EventLog Analyzer License
My subcription to EventLog Analyzer finished on july the 30 2024. I renewed my license the week before the end of this subcription. I received my renewed license before the 30, but this license not working. Each time I try to renew EventLog Analyzer I
Query for Warranty Expiration on Network Equipment
Hello, I am trying help our network engineer out. He built a query for asset records on all of our network equipment, however, warranty expiration date is a field you can build into reports. I have tried to create a custom query with query editor to add
[Live Webinar] Exposing 5 critical attacker tools with SIEM
| FREE WEBINAR 5 critical attacker tools that can be detected with a SIEM solution Register now September 23 at 2 PM AEST | 2 PM GST 3:30 PM IST | 11 AM EDT Advanced attacker tools like Mimikatz, BloodHound, and PetitPotam pose a significant risk to your
[Live Webinar] Beyond Passwords: How Passphrases and Biometrics are Redefining Security
| FREE WEBINAR Beyond Passwords: How Passphrases and Biometrics are Redefining Security Register now September 17 at 2 PM AEST | 2 PM GST 3:30 PM IST | 11 AM EDT Why attend this webinar? ● Learn about the latest trends in authentication that are reshaping
how to build report from Asset explorer for Asset state change by which technician
how to build report from Asset explorer for Asset state change by which technician Systen Info : Windows 2016 x64 AE : : 7.3 Build 7300 DB : postgresql internal DB
Join Us at the ManageEngine ITOM Workshop | DELHI
We are thrilled to invite you to the ManageEngine ITOM Workshop on September 20th at the prestigious Radisson Blu Plaza Hotel, Delhi Airport. This workshop is designed for IT professionals who are eager to enhance their skills and deepen their understanding
No shown Missing patches pending approval after update
Hello all together, after updating to #11.3.2416.20 i´m not able to see entries in Missing patches pending approval on my dashboard. I think it is a bug, befor the update everything was shown correct, now no entry is shown. I have to go over "Patches"
Android devices unable to connect to production WiFi
We have had an issue with Android devices trying to connect to our production WiFi all over the city. We setup 2 profiles; one for iPhones and one for Androids. We have setup the certificate for both. The certificate allows the device to connect to the
Report with logged users for more than 24 hours
Hello! I am Endpoint Central user (UEM Edition) and I would like to create a daily report that tells me which users are logged in to an endpoint for more than 24h. As a report I have seen that there is no such thing, but I could get the data needed to
Add new category
How do I add a new category in OpManager? Straight forward please, I have read previous years old responses to this question and it makes no sense. Why would I add a new category of "IP Camera" with parent of "server" or something? Can't be this hard
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