License related
Excess license usage shown for support reps in SCP 8.1
1. Go to reports - > New query report, and execute the below query. select * from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid inner join aaalogin aaal on ...
Migration of SCP from one server to another
1. Stop the application on the production server. 2. Take a trimmed backup of the application (backup without attachments) if you are using the default PgSQL database. If you are using MSSQL, you can take a SQL backup (.bak). 3. Download and install ...
Database migration from MySQL to Postgres/MSSQL in SCP 8.1
We no longer support the use of MYSQL as database in SupportCenter Plus. Hence, we request our users to migrate to Postgres (which is in-built) or Microsoft SQL. Please follow the below steps to carry out the database migration: 1. Shutdown the ...