(SDP MSP) Surveys
How to calculate satisfactory level for Survey
We are considering the rating value (Score) in the calculation of the survey Example : Suppose the Survey has 7 Questions with maximum of 10 Radio type points and each points carry above mentioned score. If customer clicks 9 for all 7 questions (that ...
Survey Mail Configuration -> To insert Survey link to a text
You can follow the below steps to remove the Good and Bad in the Mail Configuration and to insert the Survey Link in the desired text. -> Go to Admin -> Survey Email Configuration. -> Select the Good and Bad there and delete the same. -> Enter the ...
How to schedule a Survey automatically after closing a ticket ?
We schedule a Survey after closing every ticket to know or rate our support to the customer. Steps to schedule a Survey: 1) Logo to the application as an administrator , In the Admin Tab -> Survey Configuration as shown in the below snapshot. -> In ...