Request Custom Functions
Close the request upon adding a note.
Kindly follow the steps mentioned below: 1) Go to Admin >> Developer Space >> Custom Function >> Global Functions >> Copy & Paste the attached GF_Content.txt and save it with a name. Update the URL and technician key as per your instance. Refer to ...Script to create a number sequence under Request Additional field
Below script can be used to create a number sequence under Request Additional Field using Request Custom Function and Business Rule. Steps to Configure : * Navigate to Admin > Request Additional field. Create a single line request additional field, ...script to update the status of the request based on the subject in the email conversation
Build compatible: 14300 and above Steps to be followed: 1. Download the attached script. 2. Go to Admin >> Developer Space >> Custom Function >> Global Functions >> Copy & Paste the attached GF_Content.txt and save it with a name. Update the URL and ...Minimum Character check for a resolution
Requirement: Resolution content is mandatory when a request is being resolved. But frequently, when closing a request, technicians write incorrect or meaningless text in the resolution content. So, we will need to evaluate resolution content's ...
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