script to update the status of the request based on the subject in the email conversation
Build compatible:
14300 and above
Steps to be followed:
1. Download the attached script.
2. Go to Admin >> Developer Space >> Custom Function >> Global Functions >> Copy & Paste the attached GF_Content.txt and save it with a name.
Update the URL and technician key as per your instance. Refer to the screenshot below:
3. Go to Admin >> Developer Space >> Custom Function >> Notification >> Copy & paste attached CloseRequest.txt and save it with a name.
Note : Please ensure that your globalfunction name is updated at line no : 1 in the created notification custom function.
4. Go to Admin >> Automation >> Custom Triggers >> Notification
Configure the created custom function in a Custom Triggers. Refer to the screenshot below:
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