Close the request upon adding a note.

Close the request upon adding a note.

Kindly follow the steps mentioned below:

1) Go to Admin >>   Developer Space  >>  Custom Function >> Global Functions >> Copy & Paste the attached GF_Content.txt  and save it with a name.
Update the URL and technician key as per your instance. Refer to  the screenshot GFConfiguration.png.



2) Go to Admin >> Developer Space >> Custom Function >> Note >> New >> Copy & paste AutoCloseRequest.txt and save it with a name.

Note : Please make sure that updated with global function name at line no: 1 in the CF script as per instance.



3) 

3) Go to Automation >> Custom Triggers >> Note >> Create new custom trigger.

Note : Note content can be changed based on your requirement. 



Please download the attached scripts and screenshot. Tested in builds 14600 and 14504.



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