Minimum Character check for a resolution
Requirement:
Resolution content is mandatory when a request is being resolved. But frequently, when closing a request, technicians write incorrect or meaningless text in the resolution content. So, we will need to evaluate resolution content's minimum character count.
Steps to follow:
1.Extract the attached content and copy it into Admin >> Developers Space >> Request custom function >> New.
2.Save the function with a proper name.
3.Configure this script as a Business Rule to get executed every time a request is edited and resolution content is not empty.
Error when the resolution does not contain proper value:
if("null".equalsIgnoreCase(resolution) || resolution.length() < 20) -->You could customize the resolution length as per your requirement.
New to ADSelfService Plus?
Related Articles
Script to Auto close a request by adding a resolution using deluge script
Please note the script provided will work only from builds 10600 and above 1: Download the attached script and extract it. 2: Go to Admin > Request Custom Functions > Global function > New > Paste the content from the attachment 1.configuration.txt ...Notification script using Custom function in custom trigger
This is applicable from 10600 builds. From 10600 , Business rules dont have Email notification feature. The same use case be achieved through Custom triggers feature as mentioned below. Script to enable notification of request creation using custom ...Business Rule is not working
There are a few configurations that need to be checked for business rules. 1. Account/Site Check the request Account & Site, Now, go to Admin>Business Rules>Filter the Account & Site and make sure the Business Rules is created for the same 2. Rule ...Notification in Business rules using Zoho Deluge script - > 10.6
In 10.6, we don't have a separate option to notify technicians under the Business rules option. However, we have introduced something called custom action where more actions could be accomplished. As for notifying a technician/somebody when a ...Restrict double booking of rooms and provide feedback using custom module
Usecase: This article outlines the steps for implementing a room booking feature using a custom module, Which blocks the dates if a room is already booked. The objective is to prevent double booking of rooms and provide feedback when attempting to ...