Failure cases and Solutions
Error when Processing Request during Upgrade - Version8121 - 11
Error: While upgrading 8121 to 11011 when you get the below shown error, Cause of the error: The issue with the Upgrade is that the System defined user kept getting deleted and it was because of data anonymization. Solution : In 8121, Go to ...How to upgrade SupportCenter Plus instance ?
Users who wants to upgrade the Supportcenter Plus instance needs to proceed with the following steps : Building a test environment is must while upgrading SupportCenter Plus. It is highly advisable to try the upgrade on the test environment first so ...Steps to revert the environment from an upgrade failure situation ?
1. Rename the failed set up installation folder to <supportcenter_old> . Don't delete the installation folder until the process is completed. Download the existing version which you had before this upgrade from the below archives link. ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...