Error when Processing Request during Upgrade - Version8121 - 11
While upgrading 8121 to 11011 when you get the below shown error,
Cause of the error: The issue with the Upgrade is that the System defined user kept getting deleted and it was because of data anonymization.
In 8121, Go to Admin -> Privacy Settings disable the below highlighted option.
Disabling the above shown icon, try to upgrade to Version 11 the same error dose not persist.
Error - Sanity Failed - Upgrade from 8121 to 11
While upgrading from 8121 to 11, after executing Updatemanager.bat and if the update fails, You need to check the Updatemanager logs in the path < Support Center Plus Application path -> Server-> Default-> Logs > . And if you find the below ...
11.0 Upgrade failure Inputs needed for analysis
To analyze Supportcenter plus upgrade failure cases (Upgrade from 8121 - to 11.0 version), we need following types of logs. 1) If upgrade itself got failed -> need SCP\server\default\log for analysis 2) After upgrade, if the product does not start, ...
Unsupported major.minor version 52.0 error post upgrade
Issue: After 11.0 (from 8.1 to 11..0) successful upgrade, application does not start due to renaming of JRE folder not happening automatically. Exception in thread "main" java.lang. UnsupportedClassVersionError : ...
Steps to revert the environment from an upgrade failure situation ?
1. Rename the failed set up installation folder to <supportcenter_old> . Don't delete the installation folder until the process is completed. Download the existing version which you had before this upgrade from the below archives link. ...
Set Request Id to start from a particular number - Version 11.0.
Regarding the First Portal (General), you can use the below steps to change the Request Id to start from 136000. 1.The below Select Query will give the last active ticket ID. Select * from SeqGenState where seqname='WorkOrder.WORKORDERID'; ...