Templates
To automate an approval for Incident Request Templates
Follow the below steps to add approval script. 1. Go to Admin --> Request Custom Functions -->Request --> Paste the content from the attachment 1. approvals.txt and save it with a name. 2. Configure the custom trigger as in the attached screenshot. ...Customize the category list/selection based on template.
The Category applies to all the templates in SDP-MSP. You can hide them using the field and form rules to make them unavailable for users. Under Admin >> Incident Template >> Edit the template in questions >> Field and Form Rules tab. You can create ...Unable to save/edit Incident Templates
If you happen to see issue while editing an existing incident template, or error while saving new incident template created with the below error, (INVALID_CSRF_TOKEN) Then get the server.xml from the MSP\conf folder and make the below changes, ...
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