Unable to save/edit Incident Templates
If you happen to see issue while editing an existing incident template, or error while saving new incident template created with the below error,
Then get the server.xml from the MSP\conf folder and make the below changes,
<Connector SSLEnabled="true" URIEncoding="UTF-8" address="10.10.42.61" ciphers="TLS_RSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256" clientAuth="false" compressableMimeType="text/css,text/javascript,application/javascript,text/plain,text/html" compression="on" compressionMinSize="2048" enableLookups="true" keystoreFile="conf/studenthelpdesk.pfx" keystorePass="xxxxxxxxxxx" keystoreType="pkcs12" maxPostSize="-1" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" noCompressionUserAgents="gozilla, traviata" parseBodyMethods="POST,PUT,DELETE" port="8443" scheme="https" secure="true" server="-" sslEnabledProtocols="TLSv1.2,TLSv1.1,TLSv1" sslProtocol="TLS"/>
<Connector SSLEnabled="true" address="10.10.42.61" ciphers="TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256" clientAuth="false" connectionTimeout="20000" enableLookups="false" keystoreFile="conf/studenthelpdesk.pfx" keystorePass="xxxxxxxxxxx" keystoreType="pkcs12" maxThreads="200" parseBodyMethods="POST,PUT,DELETE" port="8443" protocol="com.manageengine.servicedesk.protocol.ExtendedHttp11NioProtocol" redirectPort="8444" scheme="https" secure="true" server="-" sslEnabledProtocols="TLSv1.2,TLSv1.1,TLSv1" sslProtocol="TLS"/>
The TEXT highlighted in RED should be added for the port, as well as for the NIO port and save.
Restart the application service once to resolve the incident template save issue.
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