Import From Azure
Getting message "Some or all user import failed" after importing users - Import From Azure
Check for the user add failure in System log. Range: This Year | System Log Message: <Email ID> a. IAMError:U123 This indicates that the user is present in a different organization. 1. Share the user's email address with the support team to verify ...Users are not listing - Import From Azure
a. If Microsoft Azure card in Integrations page is enabled Check for error messages in the Microsoft Azure card on the Integrations page by navigating to: Setup → Apps & Add-ons → Integrations → Third-Party Integrations → Microsoft Azure. If an error ...Unable to complete Microsoft authentication - Import From Azure
a. The Microsoft account configured in Zoho is different from the account you are using to sign in to Zoho This indicates that the Zoho account is already linked to a Microsoft (MS) account, but you are attempting to authenticate using a different MS ...Import From Azure and its benefits
What does the "Import from Azure" option do? This option allows you to manually import users from Azure by selecting the specific users you want to bring into the system. It is available both in the ESM Directory and within all individual portals. ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
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Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...