Getting message "Some or all user import failed" after importing users - Import From Azure
Check for the user add failure in System log.
Range: This Year | System Log Message: <Email ID>a. IAMError:U123
This indicates that the user is present in a different organization.
1. Share the user's email address with the support team to verify whether the user belongs to an individual (personal) organization or a valid organization account.
- If the user is part of an individual or personal organization, the account can be closed after receiving confirmation from support.
- If the user is part of a valid organization, they must be properly removed from that organization before being added to the current one.
2. Once the account is either closed or removed from the previous organization, the admin can retry importing the user.
A user can belong to only one Organization account at a time.Kindly refer to the documentation https://pitstop.manageengine.com/portal/en/kb/articles/user-related-faq-s-6-1-2025 for more details.
b. IAMError:Z112
This indicates that the user is present in a different data center.
1. Share the user's email address with the support team to verify whether the user belongs to an individual (personal) organization or a valid organization account in a different Data center.
- If the user is part of an individual or personal organization, the account can be closed after receiving confirmation from support.
- If the user is part of a valid organization, they must be properly removed from that organization before being added to the current one.
2. Once the account is either closed or removed from the previous organization, the admin can retry importing the user.
A user can be part one DC at a time.Kindly refer to the documentation https://pitstop.manageengine.com/portal/en/kb/articles/user-related-faq-s-6-1-2025 for more details.c. IAMError:AS101
This indicates that the user is marked as SPAM in IAM end.
- Email the Suppoort team to mark the account as not spam.
- Once unblocked by the support team, the admin can try importing them again.
d. IAMError:OP103
This indicates that the maximum login limit was reached.
- Contact support team to increase login count along with the required number of login count.
- Once support increases the login count, the admin can try importing them again.
Note: If the issue still persists, please contact support with the following details:
- Email ID of the admin performing the action
- Data Center where your SDP Cloud is hosted
- Relevant screenshots of the issue
- A summary of any actions already attempted that did not resolve the problem
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