SNMP Update Issues
SNMP Test using Free Mib Browser tool for Windows
Please find the steps to Test SNMP if the SNMP update not working : RDP to the server where the Application is installed and follow the steps: 1. Open command prompt as Administrator ( Right Click on CMD -> Run As Administrator ). 2. Navigate to ...Steps to Update SNMP in NetFlow Analyzer version 12 and above
NetFlow Analyzer get the Device Name, Interface Name and Interface speed with SNMP configured on the device. We uses Read-only SNMP community configured in the device. You have to do SNMP update for devices in NetFlow Analyzer UI to get the correct ...Unable to update SNMP or Manually Edit Interface details Error : "Value could not be updated"
Issue: Unable to update the SNMP or Manually Edit the Interface parameters for any interface and getting error "Value could not be updated" Please follow the below steps and check on the issue: 1. Open the NetFlow Analyzer web GUI. 2. Change the URL ...SNMP walk - check if the router is responding to NFA's SNMP Request.
How to check if the router is responding to NetFlow Analyzer SNMP Request For Version 12 and above: In a CMD prompt, navigate to the NetFlow installation directory (OpManager\troubleshooting\). Execute SNMPWalk.bat for windows or SNMPWalk.sh for ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...