Accessing the product
Troubleshooting guide: EventLog Analyzer UI is unresponsive
Overview This document outlines the common causes and recommended steps to resolve the issue when the EventLog Analyzer UI becomes unresponsive. Possible causes Insufficient system resources High CPU or memory usage on the server. Low disk space in ...High Availability troubleshooting: Virtual IP not working
Issue description The virtual IP does not function properly in the High Availability (HA) setup. This impacts EventLog Analyzer access and syslog log collection. Possible causes Wrong interface name in StartHA.vbs or StopHA.vbs Virtual IP isn’t in ...How to find build number and version
Objective This article offers the options to identify the build number and version of EventLog Analyzer in the user interface and in the product installation directory. Prerequisites Have access to the EventLog Analyzer user interface as an admin. ...How to fix a broken CAPTCHA in the login screen: EventLog Analyzer on Linux
Issue description When you have enabled a CPATCHA on the login page of Linux using EventLog Analyzer's Logon Settings, you might face an issue where the CAPTCHA image seems to be broken. This article provides step-by-step instructions to fix the ...Unable to login to EventLog Analyzer
Issue description Users are unable to log in to the EventLog Analyzer web console due to issues such as incorrect credentials, improper authentication method selection, unsynced domain accounts, or browser-related problems. This article provides a ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...