Accessing the product
Troubleshooting guide: EventLog Analyzer UI is unresponsive
Overview This document outlines the common causes and recommended steps to resolve the issue when the EventLog Analyzer UI becomes unresponsive. Possible causes Insufficient system resources High CPU or memory usage on the server. Low disk space in ...
High Availability troubleshooting: Virtual IP not working
Issue description The virtual IP does not function properly in the High Availability (HA) setup. This impacts EventLog Analyzer access and syslog log collection. Possible causes Wrong interface name in StartHA.vbs or StopHA.vbs Virtual IP isn’t in ...
How to find build number and version
Objective This article offers the options to identify the build number and version of EventLog Analyzer in the user interface and in the product installation directory. Prerequisites Have access to the EventLog Analyzer user interface as an admin. ...
How to fix a broken CAPTCHA in the login screen: EventLog Analyzer on Linux
Issue description When you have enabled a CPATCHA on the login page of Linux using EventLog Analyzer's Logon Settings, you might face an issue where the CAPTCHA image seems to be broken. This article provides step-by-step instructions to fix the ...
Unable to login to EventLog Analyzer
Issue description Users are unable to log in to the EventLog Analyzer web console due to issues such as incorrect credentials, improper authentication method selection, unsynced domain accounts, or browser-related problems. This article provides a ...