Known Issues
Firewall Logs time stamp issue for Sonicwall Devices in ManageEngine Firewall Analyzer V12
Issue: Not able to see any Syslog traffic in Firewall Log analyzer. Solution : When checked the raw Logs received from the Firewall , the time stamp are based on UTC time where as the server time and the Firewall device time was with EST time. ...Not able to see Syslog information in Firewall Analyzer within Opmanager V12
Solution : OpManager V12 has 2 different Syslog servers , one for capturing specific syslog messages based on the syslog rule configured for generating alarms in OpManager and another one for Firewall module for monitoring complete syslog traffic. ...Device/Interface Name not populating in Traffic (NFA) Module for SNMP V3 - OpManager v12
Issue: Device/Interface Name not getting populated for N/w Devices monitored using SNMP V3 protocol OpManager v12. Analysis: When the device takes longer time to respond for the SNMP V3 requests, then the device name will not get populated in the ...How to work with unknown devices in OpManager?
There are 2 reasons for devices to go in to "Unknown" Category in OpManager: 1)Device credentials (SNMP/WMI/CLI) are not added or discovered with wrong credentials in OpManager. 2)Credentials are correct but OpManager does not have built-in Device ...Interface Name/Description/Alias not updated due to SNMP in Netflow Analyzer v12
Scenario: If the device is using SNMP v2 by default , Device Interface ifname,ifdescription,ifalias and interface bandwidth speed will not get updated because Netflow analyzer to set to use SNMP v1 by default. Solution : To make SNMP v2 as ...OpManagerv12 -SDP MSP (build 9005 and above) integration
Opmanager integrates with SDP MSP via API using login details for sending the emails to ServiceDesk. This integration allows Technicians to log critical alarms raised in OPM as tickets in ServiceDesk and track those tickets. For integration configure ...Enabling SSL using .PFX certificate in OpManager version 12
Steps to enable SSL using .Pfx certificate 1. First you need to convert the .pfx type to .truststore type. Place your .pfx certificate in \OpManager\jre\bin\ folder. To do that, open a command prompt as an Administrator and go to \OpManager\jre\bin ...End user Monitoring in OpManager
This feature is to correlate and exhibit the data across our internal modules OpManager, NetFlow Analyzer &Firewall Analyzer from an end user perspective. Consider as Company(ABC) has 'x' number of employees. Each one will have a device with ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...