Issue description   

Notification profiles in ADManager Plus are designed to automatically send email alerts based on specific events or conditions, such as user creation, password resets, or group modifications. These alerts help administrators stay informed about critical changes in Active Directory and ensure timely action when needed.

However, users may encounter situations where notifications fail to trigger. This can lead to missing important AD updates or changes, potentially impacting security, compliance, and administrative oversight. Troubleshooting the notification profile configuration and mail server settings is essential to restore proper functionality.

Possible causes 

• Incorrect profile configuration: The notification profile may have incorrect criteria or conditions that prevent it from triggering.

• Disabled profile: The notification profile might be disabled, preventing any alerts from being sent.

• Mail server issues: Problems with the configured mail server (SMTP settings, authentication failures, or incorrect email addresses) can block notifications.

• Verify event success: Check the Audit Report under the Delegation tab to confirm that the action was successfully completed. Only successful events trigger email notifications.  

 Prerequisites   

• Ensure you have administrative privileges to modify notification settings.

• Verify that the email server (SMTP) settings are accurate and fully operational.

Resolution  

Step 1: Verify profile configuration  

• Log into ADManager Plus with an administrator account.

• Navigate to Admin > System Settings > Notification Profiles.

• Select the Notification Profile that is not triggering.

• Confirm that the profile is enabled in the settings.

Step 2: Test with a simpler profile

1. Log into ADManager Plus with an administrator account.

2. Navigate to Admin > System Settings > Notification Profiles and edit the associated profile.

3. If your profile uses both an Object Name filter and an Action filter, remove the Object Name filter and test with only the Action filter.

4. Perform an action (e.g., create/modify a user) that should trigger the notification.

5. Check if the notification triggers, If so, proceed with refining the criteria accordingly.

Step 3: Review audit reports  

1. Navigate to Delegation > Audit Reports.

2. Check if the action that should trigger the notification appears as Successful in the Status.

3. If the action is logged as Failure, notifications won’t be sent. Troubleshoot the failed action first.

Step 4: Review mail server settings  

1. Go to the Admin tab > General Settings > Server Settings > Email Server.

2. Ensure the SMTP server, port, authentication settings, and sender details are correctly configured.

3. Use the Send Test EMail option to verify email functionality.

4. If the test email fails, check the email server configuration to ensure that ADManager Plus can connect to it.

Tips  

• Regularly review and update notification profiles to ensure they align with current AD management needs.

Related topics and articles  

• ADManager Plus Workflow

• Custom reports in ADManager Plus

How to reach support 

If the issue persists, contact our support team here.