Why am I getting a certificate exception error for my Huawei NAS device in ADAudit Plus?
In this article:
Issue description
Prerequisites
Possible causes
Resolution
Related topics and articles
How to reach support
Issue description
When integrating Huawei NAS devices with ADAudit Plus, a certificate exception error may occur during communication, preventing successful connection to the device.
Prerequisites
ADAudit Plus must be installed and running.
Have access to the Huawei OceanStor web interface.
Google Chrome is installed on the ADAudit Plus server or an accessible system.
Have administrative access to the ADAudit Plus installation directory and Command Prompt.
Possible causes
The Huawei OceanStor web certificate is not trusted by ADAudit Plus.
The required SSL certificate is not present in the Java KeyStore used by ADAudit Plus.
Resolution
Step 1: Export the certificate from Huawei OceanStor via Google Chrome
Open Google Chrome on the ADAudit Plus server.
Navigate to: https://<your-huawei-device>:8088.
Click View site information (the lock icon) in the address bar.
Click Connection is secure, then Certificate is valid.
In the Certificate Viewer window, go to the Details tab and click Export.
Choose a name for the certificate, select DER-encoded binary, single certificate, then click Save.
Step 2: Import the certificate into the ADAudit Plus Java KeyStore
Move the exported certificate file (.cer or .pem) to: <ADAudit Plus Installation Directory>\bin.
Open Command Prompt as an administrator and navigate to the same bin folder.
Run the following command:
ImportCert.bat -add "<certificate-name>" "<path-to-certificate>"
Example: ImportCert.bat -add "Huawei OceanStor" "C:\ManageEngine\ADAudit Plus\bin\Huawei_OceanStor.cer"
After a successful import, restart the ADAudit Plus service.
Related topics and articles
How to reach support
If the issue persists after performing these steps, collect the following information and contact support@adauditplus.com:
ADAudit Plus build number
Screenshots of the certificate error
Confirmation of certificate import and restart
New to ADSelfService Plus?
Related Articles
Why are shares from my Huawei NAS device not appearing in ADAudit Plus?
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description In ADAudit Plus, share discovery on Huawei NAS devices may fail, resulting in missing share information. ...Why am I seeing ‘Share not found,’ ‘Error in getting shares,’ or ‘Access is denied’ on my Synology NAS in ADAudit Plus?
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description In ADAudit Plus, you may encounter errors such as "Share not found", "Error in getting shares", or "Access ...Why does ADAudit Plus show "The system cannot find the path/file specified" for my Hitachi NAS?
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description While configuring or collecting logs from Hitachi NAS devices, ADAudit Plus may show the error: The system ...Unable to upgrade ADAudit Plus
In this article: Issue description Possible causes Prerequisites Resolution Related topics and articles How to reach support Issue description ManageEngine ADAudit Plus may occasionally encounter issues during the upgrade process, resulting in error ...Why am I getting the "Another instance running" error when starting ADAudit Plus?
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description When starting ADAudit Plus, users may encounter an error message that prevents the service from launching: ...