Why am I seeing ‘Share not found,’ ‘Error in getting shares,’ or ‘Access is denied’ on my Synology NAS in ADAudit Plus?
In this article:
Issue description
Prerequisites
Possible causes
Resolution
Related topics and articles
How to reach support
Issue description
In ADAudit Plus, you may encounter errors such as "Share not found", "Error in getting shares", or "Access is denied" when trying to fetch audit data from a Synology NAS device. This usually indicates a connectivity issue or insufficient permissions for the configured service account.
Prerequisites
The Synology NAS should be configured under File Audit > Configured Servers.
The user account configured in Domain Settings should have appropriate permissions to access the share.
DNS resolution must work between the ADAudit Plus server and the Synology NAS.
Possible causes
The Synology NAS server is unreachable from the ADAudit Plus server.
The domain user account used in ADAudit Plus lacks sufficient privileges to access shared folders.
DNS resolution for the Synology server name fails.
Resolution
Verify connectivity to the Synology server
Log in to the ADAudit Plus web console.
Navigate to File Audit > Configured Servers > Synology NAS and select your domain.
Note the name of the Synology server showing the error.
On the ADAudit Plus server, open Command Prompt and run:
ping <Synology_server_name>
If the ping fails, either append the DNS suffix in the server’s TCP/IP advanced settings or add a host record in your DNS server mapping the Synology server name to its IP address.
Verify permissions of the configured user account
Ensure the domain user account configured in ADAudit Plus has read access to the audit file shares (EVT/EVTX directories) on the Synology NAS.
Log in to the Synology DSM interface and review shared folder permissions for the domain user. Grant access if needed.
Related topics and articles
How to reach support
If the issue persists after performing these steps, collect the following information and contact support@adauditplus.com:
Screenshot of the error from ADAudit Plus
Results of the ping command from the ADAudit Plus server to the Synology NAS
A description of the share access permissions for the configured user
New to ADSelfService Plus?
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