When any of these assets stop working, the traditional method of reporting — calling IT, sending an email, or navigating through the helpdesk portal — often causes delays, missed information, or even unreported issues.

To make things faster and more user-friendly, they are looking to roll out a smart initiative: QR codes attached to every asset - personal or common asset.

Now, if an employee faces an issue with their own laptop or with a common-use asset like a printer, they simply scan the QR code stuck on the device. Instantly, a pre-mapped ServiceDesk Plus request form opens guiding them to the right category with the asset details already linked.

It’s as easy as:
📲 Scan → ✍️ Describe the issue → ✅ Submit

This small change brought major advantages:

• Ensures accurate ticket categorization

• Automatically links the asset to the request

• Reduces time spent by users and IT teams
  

• Cuts down on ticket errors and follow-ups. 
  

Sample QR Code:

Designing the Barcode & QR Code in SDP Cloud  

Step 1: Access the Configuration

• Go to Assets → Barcode & QR Code from your ServiceDesk Plus dashboard.

• Click on Generate Barcode, and then select Configure and Print Labels.
  
  

• Choose Barcode as the type, and use the + icon in the Label Properties section to begin customization.
  
  

Step 2: Customize the Label Design

• A default canvas with a barcode will appear.

• Go to "Style" and customize the size of the canvas.
  

• Use this space to customize your label by adding asset fields (like name, type, user) and even images if required.

Step 3: Add a QR Code for Request Creation

• Drag the QR Code element onto the design canvas.
  
  
  
  
  

• Under QR Code Properties, set the target URL to this format:
  

https://sdpondemand.manageengine.com/app/itdesk/ui/requests/add?assetid=${id}&reqTemplate={template id}

• This will ensure that when a user scans the QR code, it takes them directly to the request form with the relevant asset and template prefilled. 

How to Find Your Request Template ID  

To get the Request Template ID, follow these steps:

1. Click on the New Request button in the top menu bar.

2. Choose the template you want to use for raising the request.

3. Once the template loads, check the URL in your browser.
   You’ll see something like this:
   reqTemplate=3983000076651136
   That long numeric code is your Request Template ID.

4. Copy this ID and use it in your QR code link, replacing the {template id} placeholder.

This makes sure that when a user scans the QR code, it opens the exact request template you configured—making the request process smooth and accurate.

How to Print or Reprint a Barcode/QR Code:  

To Print a QR Code:  

1. Go to Assets > Barcode / QR Code > Generate Code.

2. Select "Generate code for existing assets".

3. Choose the barcode format and proceed to print the code.

To Reprint an Existing Code:  

1. Navigate to the Asset list.

2. Select the assets you want to reprint the code for.

3. Click on Actions > Reprint Barcode/QR Code.

4. Choose the existing code format and proceed to print.

We’ve now seen how to design and configure barcode and QR code labels, link them to specific assets, and enable users to raise requests quickly and easily.

This setup not only helps streamline issue reporting, but also ensures every request is tied to the correct asset — saving time for both users and technicians.

If you have any questions, need help customizing the labels, or want a demo for your team, feel free to reach out.

To know more about the Label configuration, https://help.sdpondemand.com/label-property